ResidHotel Mulhouse Centre hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 3,402 reviews
:
By Modrzejowska
Couple
60-69 years
Reviewed: 3 weeks ago (16/01/2026)
Date of experience: 01/2026

Miło, wygodnie, cudna jest bliskość starówki

Dear Modrzejowska,

Thank you very much for your kind feedback. We are delighted to hear that you found the accommodation pleasant and comfortable, and that you enjoyed our proximity to the Old Town.

We hope to have the pleasure of welcoming you again on a future stay and next time, please don’t hesitate to enjoy our breakfast as well 😊.

Best regards
Vanessa
Manager
No Public Name
Business
30-39 years
Reviewed: 3 weeks ago (16/01/2026)
Date of experience: 01/2026

The experience was great for me.
Thank you!

Dear Alin Pepenar,

Thank you very much for taking the time to share your feedback.

We are delighted to hear that you had a great experience and that you appreciated our central location, cleanliness, and especially our team, your kind words truly mean a lot to us.

We also take good note of your comments regarding certain elements in the apartment. Please be assured that improvements are planned, including renovations of floors and bathrooms, in order to further enhance our guests’ comfort.

We hope to have the pleasure of welcoming you again during a future stay in Mulhouse.

Kind regards,
Vanessa
Manager
By BOURGOIS
Alone
50-59 years
Reviewed: 3 weeks ago (15/01/2026)
Date of experience: 01/2026

trés bon séjour dans cet hotel

Bonjour Monsieur BOURGOIS,

Merci beaucoup pour votre excellent retour.

Nous sommes ravis d’apprendre que vous avez passé un très bon séjour et que l’ensemble de nos prestations a été à la hauteur de vos attentes.
Lors d’un prochain séjour, n’hésitez pas à découvrir notre petit-déjeuner, très apprécié par nos clients.

Au plaisir de vous accueillir de nouveau à Résidhotel Mulhouse Centre, et nous vous souhaitons une très belle année.

Cordialement
Vanessa
Responsable résidence
By Nathalie et François
Couple
60-69 years
Reviewed: 3 weeks ago (15/01/2026)
Date of experience: 01/2026

Nous avons eu un excellent séjour. Personnel chaleureux et très serviable. Emplacement excellent pour tout faire avec transport en commun. Apartement agréable. Bref à recommander!

Bonjour Nathalie, François,

Un grand merci à vous, Nathalie et François, pour ce très beau commentaire.

Nous sommes ravis d’apprendre que vous avez passé un excellent séjour et que vous avez apprécié l’accueil de notre équipe ainsi que notre emplacement central, idéal pour se déplacer facilement.
Votre recommandation nous touche beaucoup et constitue une belle récompense pour notre équipe.

Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement et vous souhaitons une très belle année.

Cordialement
Vanessa
Responsable Résidence
No Public Name
Family
40-49 years
Reviewed: 4 weeks ago (14/01/2026)
Date of experience: 01/2026

Dans l’ensemble, le séjour était bien.

Bonjour Mme ESTEVE,

Merci beaucoup d’avoir pris le temps de partager votre avis.
Nous sommes ravis que vous ayez apprécié la localisation, l’accueil et la propreté de votre séjour.

Nous avons bien noté vos remarques concernant la salle de bain et la porte de la chambre.
Nous souhaitons vous informer que nos salles de bain et sols sont prévus pour une rénovation prochaine afin d’améliorer encore le confort de nos chambres.

Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt et vous offrir une expérience encore plus agréable.

Bien cordialement,
Vanessa
Responsable Résidence
By JEFF
Couple
60-69 years
Reviewed: 4 weeks ago (13/01/2026)
Date of experience: 01/2026

Lieu calme , pas de bruit. Personnel d'accueil, sympath, chaleureux

Bonjour Jeff,

Un grand merci pour votre commentaire !

Nous sommes ravis que vous ayez apprécié le calme de notre établissement ainsi que l’accueil de notre équipe.

Votre satisfaction nous fait vraiment plaisir et nous espérons vous revoir très bientôt.

Bien cordialement,
Vanessa
Responsable Résidence
No Public Name
Business
30-39 years
Reviewed: 4 weeks ago (13/01/2026)
Date of experience: 01/2026

Une très bonne expérience pour notre court séjour

Bonjour Madame FERREIRA,

Un grand merci pour votre excellent retour !
Nous sommes ravis d’apprendre que vous avez passé un très bon séjour parmi nous et que vous avez apprécié le calme, l’accueil, le confort de votre chambre ainsi que la qualité de notre petit-déjeuner.
Ce sera un réel plaisir de vous accueillir à nouveau lors d’un prochain séjour à Mulhouse.

À très bientôt au Résidhotel !
Vanessa
Responsable résidence
By Tina Nübling
Couple
50-59 years
Reviewed: 4 weeks ago (13/01/2026)
Date of experience: 01/2026

ok, in die Jahre gekommen. Bett aber gut!

Hello Tina,

Thank you very much for your feedback. We are glad you enjoyed our location, the friendly welcome, and the comfort of the bed.

We have noted your comments regarding the bathroom and furnishings.
Please be assured that our floors and bathrooms are scheduled for renovation soon to provide even greater comfort for our guests.
For the shower plug, feel free to request one at the reception, as we always have them available.

We look forward to welcoming you again soon and providing an even more enjoyable stay.

Best regards,
Vanessa
Manager
By Mariana Rehem de Freitas
Family
40-49 years
Reviewed: 4 weeks ago (13/01/2026)
Date of experience: 01/2026

El general la experiencia fue genial! En general la habitación es muy antigua pero por el precio estaba perfecto!

Dear Mariana Rehem de Freitas,

Thank you very much for taking the time to share your detailed feedback.

We are delighted to hear that you had an overall great experience and that you particularly appreciated our ideal location, the warm and helpful welcome from our team, as well as our breakfast, which you found delicious and complete. Your kind comments about our staff truly encourage us.

Regarding your remarks about the room and the bathroom, we sincerely apologize for the inconvenience caused by the odors you noticed. Please be assured that we take this type of feedback very seriously. We would also like to inform you that renovation works are planned in the near future, including the floors and bathrooms, in order to improve comfort, cleanliness, and the overall guest experience.

Thank you again for your trust and understanding.

We hope to have the pleasure of welcoming you back very soon at Residhotel Mulhouse Centre.

Best Regards
Vanessa
Manager
No Public Name
Couple
30-39 years
Reviewed: 4 weeks ago (12/01/2026)
Date of experience: 12/2025

We had an issue on our 3rd day is that a wrong room was given to us by fault and we were asked to be changed our room even we were not in our rooms. The staff was very nice in general but for this reason they called us 3 times to move us to another one in order to have our room. Lastly, they solved the issue without touching or entering room but it really annoyed us. This is the 1st time in my life that I come across such a bad experience. Apart from that, the room was ok, warm and the location was superb.

Dear Mr. Akman,

Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding your room assignment and for the inconvenience caused by the repeated calls prior to your arrival. This situation does not reflect our usual standards of service.

We fully understand how frustrating this must have been and please accept our sincere apologies. Rest assured that your comments have been taken into account and shared with our team in order to improve our internal procedures and prevent such issues in the future.

We are, however, pleased to know that you found the room comfortable and appreciated our excellent location. We truly hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable experience.

Kind regards,
Vanessa
MANAGER
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