ResidHotel St Etienne Centre hotel logohotel logo
Public Reviews Score
83%

"Very satisfied"

Based on 2,065 reviews
:
No Public Name
Friends
30-39 years
Reviewed: 2 years ago (26/09/2023)
Date of experience: 09/2023

Séjour agréable, l'expérience a été très positive.

By François Sandrine
Couple
50-59 years
Reviewed: 2 years ago (25/09/2023)
Date of experience: 09/2023

Très bien sauf le bruit alternatif ,je ne sais pas ce que s'était sinon personnel sympa 👍

By JP
Friends
40-49 years
Reviewed: 2 years ago (25/09/2023)
Date of experience: 09/2023

I left after 30 mins and didn't come back.

Dear Sir,

First of all, please allow us to offer you our sincerest apologies for the disappointing experience you had during your stay. We are deeply sorry that your stay did not live up to your expectations.

Customer satisfaction is our top priority and we are disappointed that we were unable to meet your needs and preferences. Your description of the room and cleanliness falls far short of our usual standards, and we will immediately investigate these issues to ensure that they do not recur in the future.

Regarding the room, it appears that there was a misunderstanding at the time of booking, and we apologize if the room configuration did not meet your expectations.

Regarding cleanliness, we take strict measures to maintain a clean and healthy environment for our guests, and we are deeply disappointed to learn that you encountered problems of this type. Regarding the cannabis smell you mentioned, we are surprised and will investigate to identify and treat the source of this inconvenience.

We would like to have the opportunity to welcome you again to show you that we are capable of providing a quality service.

Sincerely,

Irvin, Service Qualité.
No Public Name
Group
40-49 years
Reviewed: 2 years ago (25/09/2023)
Date of experience: 09/2023

Très bien situé lieu calme et propre

By Bayart
Alone
20-29 years
Reviewed: 2 years ago (18/09/2023)
Date of experience: 09/2023

Correct mais moins bien qu’il y a un an

No Public Name
Friends
30-39 years
Reviewed: 2 years ago (17/09/2023)
Date of experience: 09/2023

abbastanza buono, comodo come posizione.. non tanto la qualità rapportata al prezo

By Nieck
Business
20-29 years
Reviewed: 2 years ago (17/09/2023)
Date of experience: 09/2023

Kut!!!!!!!!!!!!!!!!!

Dear customer,

We are sorry that you did not enjoy your stay in our residence.
We would like you to know that our reception is at your entire disposal during your stay to offer you solutions, such as extra cleaning or a change of room if yours is not to your liking.

We hope to have the pleasure of welcoming you back to Residhotel for a better experience.

Yours sincerely
Marie-Sarah, Quality Department
By Xxxxx
Business
40-49 years
Reviewed: 2 years ago (16/09/2023)
Date of experience: 09/2023

Basic, poor dirty and overpriced.

No Public Name
Business
20-29 years
Reviewed: 2 years ago (16/09/2023)
Date of experience: 09/2023

Room was dirty and only a fan was provided so it was always humid

No Public Name
Couple
50-59 years
Reviewed: 2 years ago (12/09/2023)
Date of experience: 09/2023

Good location and was near all the WRC events that weekend

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