Residhotel Villa Maupassant hotel logohotel logo
Public Reviews Score
72%

"Satisfied"

Based on 750 reviews
:
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (08/07/2024)
Date of experience: 07/2024

Accueil sympathique !
Emplacement parfait à qq mètres de la plage. Grande terrasse et propre !
Très correct pour une nuit de passage.

By Sonia
Family
50-59 years
Reviewed: 2 years ago (04/07/2024)
Date of experience: 06/2024

Purtroppo il fornello per cucinare non funzionava; il lavandino del bagno era intasato e l’acqua non scorreva; la cucina era piena di formiche. Abbiamo contattato telefonicamente la struttura la sera del nostro arrivo ma c’è stato risposto che non potevano fare niente fino alle 10 del giorno dopo in cui sarebbe arrivato il direttore; la mattina seguente non è arrivato nessuno. Abbiamo lasciato numerosi messaggi nella messaggeria di booking e abbiamo fatto numerose telefonate al numero indicato nella pagina di booking: nessuno ci ha dato risposta ai problemi segnalati

By Corrado
Family
50-59 years
Reviewed: 2 years ago (02/07/2024)
Date of experience: 06/2024

Molto piacevole. Ci sono già venuto e tornerò ancora quanto prima

Dear customer,

First of all, the whole ResidHotel team would like to thank you for your very positive comment, and above all, for your loyalty!

We are delighted that your stay with us has been as pleasant as ever, and we look forward to welcoming you back.

Kind regards
Emmie, Quality Department
By Bories
Group
50-59 years
Reviewed: 2 years ago (30/06/2024)
Date of experience: 06/2024

Appartements un peu anciens,mais efforts faits dans la déco..Mais gros problème de fourmis..Extérieur un peu bruyant.
Personne à l'accueil très sympathique.

Cher client,

Nous vous remercions d'avoir partagé votre expérience au sein de notre résidence.
Nous sommes heureux de constater que vous avez apprécié nos équipes et que votre séjour se soit bien passé.

Nous espérons avoir l'occasion de vous accueillir de nouveau chez ResidHotel !

Bien cordialement,
Emmie, Service Qualité
By Stefano
Friends
40-49 years
Reviewed: 2 years ago (30/06/2024)
Date of experience: 06/2024

Ottimo rapporto qualità prezzo

By Sofia Loureiro
Family
40-49 years
Reviewed: 2 years ago (29/06/2024)
Date of experience: 06/2024

Recomendo, boa experiência

Dear customer,

The entire ResidHotel team would like to thank you for your comment!

Customer service is one of our core values, and we are delighted to see that it lived up to your expectations during your stay.

We look forward to seeing you again,

Yours sincerely,
Emmie, Quality Department
No Public Name
Couple
40-49 years
Reviewed: 2 years ago (27/06/2024)
Date of experience: 06/2024

Dans l’ensemble très agréable j’ai aimé et je compte revenir

No Public Name
Couple
30-39 years
Reviewed: 2 years ago (25/06/2024)
Date of experience: 06/2024

C’est dommage de mettre des photos sur Booking.com qui ne correspondent pas du tout à ce que c’est réellement.
Aucun accueil, pas de réception, appartement sale, immonde
Couloir qui mène à la piscine immonde tout poussiéreux, moquette sale avec des vieux meubles, toile d’araignée, on dirait un vieux grenier.
Je trouve ça aberrant de laisser une résidence pour les clients dans un état pareil.
C’est dommage j’aurai du regarder les avis avant de venir, mais vu les photos sur Booking.com je pensais ne pas être déçu.

Chère cliente,

Merci d'avoir pris le temps de nous partager votre expérience chez ResidHotel Villa Maupassant.
Nous sommes désolés d'apprendre que celle-ci ne fut pas à la hauteur de vos attentes.
Sachez que nous transmettons toutes ces informations aux équipes concernées afin que des actions correctives soient mises en place.

Lors d'un prochain séjour, n'hésitez pas à faire appel à nos équipes sur place qui se tiennent à votre entière disposition !
Le service client reste au cœur de nos préoccupations.

Bien cordialement,
Emmie, Service Qualité
By Alice Sequeira
Friends
40-49 years
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

Terrible. The garage is owful. This is not an hotel, it's a bad cave

Dear customer,

First of all, thank you very much for taking the time to share your opinion of our residence with us.
Thanks to you, we are able to take corrective action to further improve our guests' experience.
We will pass on all your comments to the relevant department and we are sorry to hear that your experience did not live up to your expectations.

The ResidHotel team is at your disposal !

Yours sincerely,
Emmie, Quality Department
By Encarni
Family
<20 years
Reviewed: 2 years ago (22/06/2024)
Date of experience: 06/2024

Para pasar una noche pues es pasable pero no teníamos luz en el baño , no funcionaba la piscina está fenomenal. No es mal sitio para pasar una noche

Dear customer,

Thank you for taking the time to share your opinion with us.

We are very concerned about the well-being of our customers and the quality of our service, and would like to invite you to contact our teams during your stay.
The entire ResidHotel team is at your disposal.

Yours sincerely,
Emmie, Quality Department
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