Resort La Ginabelle Zermatt hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 2,788 reviews across 11 portals
:
By Matt Pater
Family
50-59 years
Reviewed: 1 year ago (18/03/2024)
Date of experience: 03/2024

We had a great stay at La Ginabelle. All of the staff were incredibly friendly and helpful. When we first arrived one of the staff gave us a tour of the hotel. Our ski bags were taken to the locker room and unpacked into the lockers. Our rooms were clean and had a beautiful view of the Matterhorn from the balcony. The breakfast buffet was delicious and had lots of options, including freshly made omelets. Diyan at the bar made very good drinks and was extremely helpful (including getting ice bags for my wife after she hurt her knee skiing).

Dear Mr. Pater

Thank you very much for writing such a great review on all our plattforms. We really appreciate that! We are very happy to hear that you enjoyed the view of the Matterhorn from your room, the central location and the fresh omelets at the breakfast buffet. I will gladly forward your compliment to our team :)

We look forward to welcoming you again!
Resort La Ginabelle | Matthias Abgottspon
By Furrer Markus
Couple
60-69 years
Reviewed: 1 year ago (13/03/2024)
Date of experience: 03/2024

Sehr angenehm, gute Küche inkl. Frühstück und toller SPA bereich

By Gary & Allyson Carling
Couple
60-69 years
Reviewed: 1 year ago (12/03/2024)
Date of experience: 03/2024

Great. Entire staff was warm and friendly and eager to please us.

By Helmut Stadlober
Couple
50-59 years
Reviewed: 1 year ago (12/03/2024)
Date of experience: 03/2024

Wir fühlten uns sehr Wohl in Ihrem Hotel, Zimmer geschmackvoll eingerichtet, tolle Stimmung.

No Public Name
Couple
60-69 years
Reviewed: 1 year ago (12/03/2024)
Date of experience: 03/2024

We always enjoy the hotel , location, ambiance and the wellness facility.

By Peter Harrison
Couple
60-69 years
Reviewed: 1 year ago (12/03/2024)
Date of experience: 03/2024

Facilities were excellent, Spa was outstanding, people were very friendly. Breakfast was very good, dinners needed improvement

By michael and pamela taylor
Couple
70-79 years
Reviewed: 1 year ago (09/03/2024)
Date of experience: 03/2024

We had a wonderful relaxing holiday ( despite some rather poor weather some days.) The staff ads always were friendly and helpful. Once again we found Thomas to be an excellent host.

Dear Michael and Pamela Taylor

Thank you very much for your great review. We are happy to hear that you had a relaxing holiday and appreciated the personal hospitality of Thomas. I will gladly forward your compliment to our staff.

We look forward to welcoming you again!
Resort La Ginabelle | Matthias Abgottspon
By Frank S Calfa, Jr
Friends
60-69 years
Reviewed: 1 year ago (07/03/2024)
Date of experience: 03/2024

This was our second time at the hotel, and we brought friends with us on this trip. Unfortunately, I developed a brain hematoma while staying in Lech and could not ski. I underwent emergency brain surgery and was released from the hospital two days before coming to the hotel. We had friends with us who could ski and so we continued the trip. Since I had residual air in the brain, we needed to leave a day early (Friday instead of Saturday) so I could take a CT scan in Geneva as they were not open on Saturday. Without the test I could not fly home. When we checked in, I explained my situation and asked if we could get a refund for the one night on the two rooms since, we could not stay on Friday. I was told, because your hotel was robbed by your employee for the money we paid, there was no possible refund. So, if you had not been robbed you would have given a refund.??? This was medical emergency for me of which I had no control over. I am very disappointed on how your hotel handled the situation.

Dear Mr. Calfa

Thank you very much for your feedback. We are very sorry to hear about your health condition and are simultaneously glad that you received emergency care.

Regarding early departure and refunds: Our cancellation conditions state that we do not reimburse early departure and services not used. Guests must accept these before each booking. Therefore, the non-refund has nothing to do with the employee's fraud, and we have communicated this. I recommend that you take out travel insurance for your next vacation.

Kind regards
Matthias Abgottspon
Resort La Ginabelle
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (06/03/2024)
Date of experience: 03/2024

Alles sehr gut

By Favre
Couple
60-69 years
Reviewed: 1 year ago (06/03/2024)
Date of experience: 03/2024

Parfait dans tout les domaines

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