Resort La Ginabelle Zermatt hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 2,297 reviews across 10 portals
:
By michael and pamela taylor
Couple
70-79 years
Reviewed: 1 year ago (09/03/2024)
Date of experience: 03/2024

We had a wonderful relaxing holiday ( despite some rather poor weather some days.) The staff ads always were friendly and helpful. Once again we found Thomas to be an excellent host.

Dear Michael and Pamela Taylor

Thank you very much for your great review. We are happy to hear that you had a relaxing holiday and appreciated the personal hospitality of Thomas. I will gladly forward your compliment to our staff.

We look forward to welcoming you again!
Resort La Ginabelle | Matthias Abgottspon
By Frank S Calfa, Jr
Friends
60-69 years
Reviewed: 1 year ago (07/03/2024)
Date of experience: 03/2024

This was our second time at the hotel, and we brought friends with us on this trip. Unfortunately, I developed a brain hematoma while staying in Lech and could not ski. I underwent emergency brain surgery and was released from the hospital two days before coming to the hotel. We had friends with us who could ski and so we continued the trip. Since I had residual air in the brain, we needed to leave a day early (Friday instead of Saturday) so I could take a CT scan in Geneva as they were not open on Saturday. Without the test I could not fly home. When we checked in, I explained my situation and asked if we could get a refund for the one night on the two rooms since, we could not stay on Friday. I was told, because your hotel was robbed by your employee for the money we paid, there was no possible refund. So, if you had not been robbed you would have given a refund.??? This was medical emergency for me of which I had no control over. I am very disappointed on how your hotel handled the situation.

Dear Mr. Calfa

Thank you very much for your feedback. We are very sorry to hear about your health condition and are simultaneously glad that you received emergency care.

Regarding early departure and refunds: Our cancellation conditions state that we do not reimburse early departure and services not used. Guests must accept these before each booking. Therefore, the non-refund has nothing to do with the employee's fraud, and we have communicated this. I recommend that you take out travel insurance for your next vacation.

Kind regards
Matthias Abgottspon
Resort La Ginabelle
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (06/03/2024)
Date of experience: 03/2024

Alles sehr gut

By Favre
Couple
60-69 years
Reviewed: 1 year ago (06/03/2024)
Date of experience: 03/2024

Parfait dans tout les domaines

By Hjalmar Didrikson
Family
40-49 years
Reviewed: 1 year ago (05/03/2024)
Date of experience: 03/2024

Fantastic. Thank you!

By Anastasios RAISSIS
Family
50-59 years
Reviewed: 1 year ago (04/03/2024)
Date of experience: 03/2024

Very satisfying.
The hotel is very welcoming, the rooms are to high standard, the attendance of the personnel (whether cleaning personnel or hospitality) is to a very high standard.
The spa area offers a very relaxing feeling.
Overall at the hotel we feel at home.

Dear Anastasios Raissis

Thank you for your great review! We are happy to hear that you enjoyed the high quality rooms, the spa and the attendance of the personnel. It's nice to hear that you feel at home with us :)

We look forward to welcoming you again!
Resort La Ginabelle | Matthias Abgottspon
By Katharina
Alone
60-69 years
Reviewed: 1 year ago (03/03/2024)
Date of experience: 03/2024

Tolles Hotel mit einem super Wellness Bereich. Besonders die Aussenbäder gefielen mir sehr.

By Sauge
Couple
30-39 years
Reviewed: 1 year ago (28/02/2024)
Date of experience: 02/2024

Magnifique
Un grand merci et bravo !

By Spring Adrian
Family
50-59 years
Reviewed: 1 year ago (28/02/2024)
Date of experience: 02/2024

Great location with charming host. Excellent wellness center and restaurant. Friendly staff and always very helpful.
Excellent for families. Charming bar with piano player.

By Popp Marcus & Manuela
Couple
50-59 years
Reviewed: 1 year ago (28/02/2024)
Date of experience: 02/2024

Schon das ankommen im Hotel war Urlaub. Wir wurden direkt am Bahnhof in Zermatt abgeholt und zum Hotel gebracht. Zur Begrüßung gab es ein Glas Prosecco, während unser Gepäck auf unser Zimmer gebracht wurde und unsere Skisachen im Skikeller verstaut wurden. Die Zimmer sind sehr sauber und das Reinigungspersonal sehr freundlich. Das Frühstück und das Abendessen sind abwechslungsreich und sehr lecker. Das Servicepersonal sehr zuvorkommend und freudlich. Der Chef kommt mehrmals an den Tisch, sieht nach dem rechten und lang auch mit zu!

Sehr geehrte Frau und Herr Popp

Es freut uns sehr zu hören, dass Sie von Beginn an Ihren Urlaub geniessen konnten und Ihnen das abwechslungsreiche Essen, die persönliche Gastfreundschaft und die sauberen Zimmer sehr gefallen haben. Gerne gebe ich das Kompliment an unser Team weiter!


Wir freuen uns, Sie wieder bei uns begrüssen zu dürfen!
Resort La Ginabelle | Matthias Abgottspon
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