Resort La Ginabelle Zermatt λογότυπο ξενοδοχείουhotel logo
Public Reviews Score
92%

"Πολύ ικανοποιημένος/ικανοποιημένη"

Με βάση το 2,806 reviews across 11 portal
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Κανένα δημόσιο όνομα
Ζευγάρι
60-69 έτη
Υποβλήθηκε κριτική: 2 μήνες πριν (12/03/2024)
Ημερομηνία της εμπειρίας: 03/2024

We always enjoy the hotel , location, ambiance and the wellness facility.

Από Peter Harrison
Ζευγάρι
60-69 έτη
Υποβλήθηκε κριτική: 2 μήνες πριν (12/03/2024)
Ημερομηνία της εμπειρίας: 03/2024

Facilities were excellent, Spa was outstanding, people were very friendly. Breakfast was very good, dinners needed improvement

Από michael and pamela taylor
Ζευγάρι
70-79 έτη
Υποβλήθηκε κριτική: 2 μήνες πριν (09/03/2024)
Ημερομηνία της εμπειρίας: 03/2024

We had a wonderful relaxing holiday ( despite some rather poor weather some days.) The staff ads always were friendly and helpful. Once again we found Thomas to be an excellent host.

Dear Michael and Pamela Taylor

Thank you very much for your great review. We are happy to hear that you had a relaxing holiday and appreciated the personal hospitality of Thomas. I will gladly forward your compliment to our staff.

We look forward to welcoming you again!
Resort La Ginabelle | Matthias Abgottspon
Από Frank S Calfa, Jr
Φίλοι
60-69 έτη
Υποβλήθηκε κριτική: 2 μήνες πριν (07/03/2024)
Ημερομηνία της εμπειρίας: 03/2024

This was our second time at the hotel, and we brought friends with us on this trip. Unfortunately, I developed a brain hematoma while staying in Lech and could not ski. I underwent emergency brain surgery and was released from the hospital two days before coming to the hotel. We had friends with us who could ski and so we continued the trip. Since I had residual air in the brain, we needed to leave a day early (Friday instead of Saturday) so I could take a CT scan in Geneva as they were not open on Saturday. Without the test I could not fly home. When we checked in, I explained my situation and asked if we could get a refund for the one night on the two rooms since, we could not stay on Friday. I was told, because your hotel was robbed by your employee for the money we paid, there was no possible refund. So, if you had not been robbed you would have given a refund.??? This was medical emergency for me of which I had no control over. I am very disappointed on how your hotel handled the situation.

Dear Mr. Calfa

Thank you very much for your feedback. We are very sorry to hear about your health condition and are simultaneously glad that you received emergency care.

Regarding early departure and refunds: Our cancellation conditions state that we do not reimburse early departure and services not used. Guests must accept these before each booking. Therefore, the non-refund has nothing to do with the employee's fraud, and we have communicated this. I recommend that you take out travel insurance for your next vacation.

Kind regards
Matthias Abgottspon
Resort La Ginabelle
Κανένα δημόσιο όνομα
Ζευγάρι
50-59 έτη
Υποβλήθηκε κριτική: 2 μήνες πριν (06/03/2024)
Ημερομηνία της εμπειρίας: 03/2024

Alles sehr gut

Από Favre
Ζευγάρι
60-69 έτη
Υποβλήθηκε κριτική: 2 μήνες πριν (06/03/2024)
Ημερομηνία της εμπειρίας: 03/2024

Parfait dans tout les domaines

Από Hjalmar Didrikson
Οικογένεια
40-49 έτη
Υποβλήθηκε κριτική: 2 μήνες πριν (05/03/2024)
Ημερομηνία της εμπειρίας: 03/2024

Fantastic. Thank you!

Από Anastasios RAISSIS
Οικογένεια
50-59 έτη
Υποβλήθηκε κριτική: 3 μήνες πριν (04/03/2024)
Ημερομηνία της εμπειρίας: 03/2024

Very satisfying.
The hotel is very welcoming, the rooms are to high standard, the attendance of the personnel (whether cleaning personnel or hospitality) is to a very high standard.
The spa area offers a very relaxing feeling.
Overall at the hotel we feel at home.

Dear Anastasios Raissis

Thank you for your great review! We are happy to hear that you enjoyed the high quality rooms, the spa and the attendance of the personnel. It's nice to hear that you feel at home with us :)

We look forward to welcoming you again!
Resort La Ginabelle | Matthias Abgottspon
Από Katharina
Μόνο
60-69 έτη
Υποβλήθηκε κριτική: 3 μήνες πριν (03/03/2024)
Ημερομηνία της εμπειρίας: 03/2024

Tolles Hotel mit einem super Wellness Bereich. Besonders die Aussenbäder gefielen mir sehr.

Από Sauge
Ζευγάρι
30-39 έτη
Υποβλήθηκε κριτική: 3 μήνες πριν (28/02/2024)
Ημερομηνία της εμπειρίας: 02/2024

Magnifique
Un grand merci et bravo !

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