Resort La Ginabelle Zermatt hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 2,502 reviews across 10 portals
:
By Sutter
Friends
60-69 years
Reviewed: 3 months ago (28/07/2025)
Date of experience: 07/2025

Wir hatten zwei wunderbare Tage in Zermatt und auch im Ginabella.
Es hat uns an nichts gefehlt - Zimmer, Z morge, Personal und Hotelleitung - einfach TOP - Herzlichen Dank

By Ana A.
Alone
40-49 years
Reviewed: 3 months ago (28/07/2025)
Date of experience: 07/2025

Our stay was wonderful. Everything perfect: staff super friendly and ready to help you, a lovely kids room, amazing warm pool to rest after a hike, delicious food and a super comfortable bed.

By BAUD
Couple
70-79 years
Reviewed: 3 months ago (25/07/2025)
Date of experience: 07/2025

Très agréable. Dommage que les chiens ne soient pas admis, car marcher en montagne et laisser son chien en pension, c'est pas très logique.

By Katja Nussbaumer
Family
50-59 years
Reviewed: 3 months ago (24/07/2025)
Date of experience: 07/2025

Der Aufenthalt war absolut perfekt! La Ginabelle ist das beste Hotel in Zermatt! Alles war sehr sauber und das ganze Personal sehr freundlich. Das Zmorgenbuffet ist fantastisch. Der Spa Bereich ist super und sehr gepflegt. Das Zimmer super gross und sehr schön eingerichtet. Wir kommen definitiv wieder.

Liebe Frau Nussbaumer

Herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie einen perfekten Aufenthalt bei uns im Hotel La Ginabelle hatten. Ihre lobenden Worte zu Sauberkeit, unserem freundlichen Team, dem Frühstücksbuffet, dem Spa-Bereich und Ihrem Zimmer bedeuten uns viel und ich werde diese gerne unserem Team weitergeben.

Wir freuen uns, Sie wieder bei uns begrüssen zu dürfen!
Resort La Ginabelle | Matthias Abgottspon
By Portmann Christoph
Couple
60-69 years
Reviewed: 3 months ago (24/07/2025)
Date of experience: 07/2025

Sehr angenehm

By Stefan Oesch
Couple
30-39 years
Reviewed: 3 months ago (24/07/2025)
Date of experience: 07/2025

Erholsam und schön

No Public Name
Alone
30-39 years
Reviewed: 3 months ago (24/07/2025)
Date of experience: 07/2025

My stay was excellent. The room was very comfortable, quiet, and spotlessly clean. The hotel’s location is extremely convenient, making it easy to explore the area and reach the main attractions. The staff were always kind, attentive, and helpful throughout my stay.

The only aspect I feel worth mentioning concerns the SPA area. Although there are clear signs indicating that after 4:00 PM access is restricted to adults only, during one of the days of my stay, several children remained in the SPA well beyond this time (until 8:00 PM), disrupting the relaxing atmosphere with loud noises and shouting. While this is also a matter of guest behavior, I believe a bit more oversight from the staff could help ensure the rules are respected.

Aside from this minor inconvenience, everything else was absolutely perfect. I highly recommend this hotel and hope to return soon.

Thank you very much for sharing your detailed feedback and for your kind words about your stay with us. We’re delighted to hear that you found your room comfortable, clean, and quiet, and that our location and staff contributed positively to your experience.

Regarding the SPA area, we appreciate your observation. To clarify, certain parts of the spa are indeed designated for adults only after 4:00 PM, while other sections remain accessible to children at all times. However, we understand how important a peaceful atmosphere is for all our guests, and we take your comments seriously. We will reinforce our staff’s vigilance and make sure to clearly inform all guests about the spa rules to help maintain the relaxing environment you expect.

Thank you again for your valuable feedback and your recommendation. We look forward to welcoming you back soon!

Resort La Ginabelle | Matthias Abgottspon
By Davina Kieber
Family
40-49 years
Reviewed: 3 months ago (22/07/2025)
Date of experience: 07/2025

Sehr erholsame Tage in familiärem und freundlichem Umfeld. Wir sind immer wieder gerne im Hotel La Ginabelle.

Liebe Frau Kieber

Herzlichen Dank für Ihre freundlichen Worte! Es freut uns sehr, dass Sie sich bei uns wohlfühlen und erholsame Tage verbringen konnten. Wir freuen uns schon jetzt auf Ihren nächsten Besuch!

Resort La Ginabelle | Matthias Abgottspon

By Hatterer
Couple
60-69 years
Reviewed: 3 months ago (20/07/2025)
Date of experience: 07/2025

Un sans faute et un accueil extraordinaire

Un grand merci pour votre superbe commentaire ! Nous sommes ravis que votre séjour ait été sans faute et que vous ayez apprécié notre accueil extraordinaire. Au plaisir de vous recevoir à nouveau très bientôt !

Resort La Ginabelle | Matthias Abgottspon
By Bruce Enger
Couple
60-69 years
Reviewed: 3 months ago (18/07/2025)
Date of experience: 07/2025

Just amazing as always! We won't stay anywhere else in Zermatt. The details that are thought through in all areas of the hotel and perfect. Staff is so helpful and friendly. The helpful, professional culture is obvious that all employees seem to share. We just love the Altiana rooms and the 2 bedroom unit we had this last trip was so incredibly comfortable and beautiful. And the spa is such a huge draw for us to keep coming back. This was our 5th visit and we loved it! Thank you once again for a wonderful experience for us!

Dear Mr. Enger

Thank you so much for your wonderful and heartfelt review! We are truly honored to be your preferred choice in Zermatt and to welcome you back for the fifth time. It means a lot to hear that our attention to detail, friendly and professional staff, and especially the Altiana rooms and spa continue to make your stays so memorable and comfortable.

We look forward to creating many more unforgettable experiences for you on your future visits!

Resort La Ginabelle | Matthias Abgottspon
Back to Top CERTIFICATE what's this?