Really friendly and helpful staff. We all loved the vintage feel to the hotel which has lots of interesting rooms and areas to explore.
Enjoyed our stay. Our initial greeting on Friday from the receptionist on duty was unwelcoming. However this was in sharp contrast to the rest of the staff who went out of their way to be helpful.
The one night we stayed was very enjoyable all the stall were very helpful our room was excellent and was spotless we would come again should the occasion arise.
we view the Royal Glen as 'home from home' for us, we always enjoy our stay hence we return year after year. The standard has always been maintained and long may it last. Hope to see you all in September again.
Very good as usual although room 12 was rather small. Food and service were superb.
Apart from a couple of glitches very good. Originally my wife and I were coming down to Sidmouth for my visit to the RM at Lympstone which was cancelled at the last minute, but we decided to have a five day break anyway. Pity we did not know that it was Donkey Week at the Sanctuary. It seemed as though the hotel was taken over by enthusiasts. We will return later in the year.
Very pleasant stay as always. Room immaculate and well equipped. Staff friendly and helpful. What could be improved is the dinner which remains resolutely old-fashioned. It's the only thing about the hotel that hasn't retained its period charm!
We were glad to stay again in your excellent hottest.
Lovely. Thoroughly enjoyed it. One contretemps when I asked to have a cheese sandwich having been out for lunch. Sharp lady behind bar said I'd have to wait until dinner service was over despite it being in the brochure as available and only 2 dining at the time. Lovely Eastern European lady sorted it out as being no problem.
Wonderful! From the time of our arrival until the time we left we were treated with smiling, courteous and helpful staff. Nothing was too much trouble. The food was excellent; breakfasts were a feast in themselves with choices of fish, fruit and full English breakfasts. Dinners were varied and beautifully cooked and well presented. Dogs are welcomed in certain bedrooms and Maria, the lovely Spanish lady who cleaned our room, fell in love with our springer, Misha. Our whole time with you was the best holiday we have had in a long while and we will certainly be back again this year. Thank you everyone for making us feel so much at home.