Royal Glen Hotel hotel logohotel logo
Our Customer Satisfaction Index
88%

"Excellent"

Based on 772 reviews across 4 portals
:
By Anonymous
Leisure traveler
40-49 years
3 days ago (23/05/2017)

Really friendly and helpful staff. We all loved the vintage feel to the hotel which has lots of interesting rooms and areas to explore.

Location





5 / 5.0

Easy walk to the seafront.

Room





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
Swimming pool





5 / 5.0
By Anonymous
Leisure traveler
70-79 years
3 days ago (23/05/2017)

Enjoyed our stay. Our initial greeting on Friday from the receptionist on duty was unwelcoming. However this was in sharp contrast to the rest of the staff who went out of their way to be helpful.

Location





4 / 5.0
Room





3 / 5.0

Comfortable but windows didn't close properly so draughty. Curtains let in the light.

Cleanliness





5 / 5.0
Service





5 / 5.0
Price





3 / 5.0
Breakfast





5 / 5.0
Restaurant





4 / 5.0

Food and service very good but vegetables tended to be boring: carrots and peas two nights running!

Bar





3 / 5.0
By Bryan J B.
Leisure traveler
80+ years
2 weeks ago (13/05/2017)

The one night we stayed was very enjoyable all the stall were very helpful our room was excellent and was spotless we would come again should the occasion arise.

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
Bar





4 / 5.0
By marline & alan k.
Leisure traveler
80+ years
2 weeks ago (12/05/2017)

we view the Royal Glen as 'home from home' for us, we always enjoy our stay hence we return year after year. The standard has always been maintained and long may it last. Hope to see you all in September again.

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
Bar





4 / 5.0
By Hopkins
Leisure traveler
80+ years
2 weeks ago (10/05/2017)

Very good as usual although room 12 was rather small. Food and service were superb.

Location





5 / 5.0
Room





3 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
Bar





5 / 5.0
Swimming pool





5 / 5.0
By Anonymous
Leisure traveler
70-79 years
2 weeks ago (10/05/2017)

Apart from a couple of glitches very good. Originally my wife and I were coming down to Sidmouth for my visit to the RM at Lympstone which was cancelled at the last minute, but we decided to have a five day break anyway. Pity we did not know that it was Donkey Week at the Sanctuary. It seemed as though the hotel was taken over by enthusiasts. We will return later in the year.

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0

The water in the walk in shower was not running away properly. I inspected the filter in the shower drain and it was very dirty and filled with hair. I cleaned it out and the water was free flowing.

Service





4 / 5.0
Price





5 / 5.0
Breakfast





3 / 5.0

On occasion, if we came down for breakfast later in the session items were cold and fried egg yolk was hard.

Restaurant





4 / 5.0

Roast new potatoes were on the menu every night. Tried once and they did not taste very nice.

By Anonymous
Leisure traveler
60-69 years
2 weeks ago (10/05/2017)

Very pleasant stay as always. Room immaculate and well equipped. Staff friendly and helpful. What could be improved is the dinner which remains resolutely old-fashioned. It's the only thing about the hotel that hasn't retained its period charm!

Location





4 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Service





4 / 5.0
Price





4 / 5.0
Breakfast





4 / 5.0
Restaurant





3 / 5.0
By Nigel C.
Leisure traveler
80+ years
3 weeks ago (07/05/2017)

We were glad to stay again in your excellent hottest.

Location





5 / 5.0
Room





4 / 5.0
Cleanliness





5 / 5.0
Service





4 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
Bar





4 / 5.0
By Anonymous
Business traveler
60-69 years
3 weeks ago (03/05/2017)

Lovely. Thoroughly enjoyed it. One contretemps when I asked to have a cheese sandwich having been out for lunch. Sharp lady behind bar said I'd have to wait until dinner service was over despite it being in the brochure as available and only 2 dining at the time. Lovely Eastern European lady sorted it out as being no problem.

Location





5 / 5.0
Room





4 / 5.0
Cleanliness





4 / 5.0
Service





3 / 5.0
Price





3 / 5.0
Breakfast





4 / 5.0

Good choices except not enough fresh fruit & no pastries after 0800

Restaurant





3 / 5.0

Had to choose ahead as I am vegetarian

Bar





4 / 5.0
By Rosie and Dick S.
Leisure traveler
80+ years
4 weeks ago (01/05/2017)

Wonderful! From the time of our arrival until the time we left we were treated with smiling, courteous and helpful staff. Nothing was too much trouble. The food was excellent; breakfasts were a feast in themselves with choices of fish, fruit and full English breakfasts. Dinners were varied and beautifully cooked and well presented. Dogs are welcomed in certain bedrooms and Maria, the lovely Spanish lady who cleaned our room, fell in love with our springer, Misha. Our whole time with you was the best holiday we have had in a long while and we will certainly be back again this year. Thank you everyone for making us feel so much at home.

Location





5 / 5.0

Excellent - only a few hundred yards from the promenade and lovely and quiet

Room





4 / 5.0

A little on the small side but had all we wanted in terms of a lovely big bed and a bath and shower.

Cleanliness





5 / 5.0
Service





5 / 5.0

Brilliant

Price





5 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
Swimming pool





5 / 5.0
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