ROYAL HIGHLANDHOTEL hotel logohotel logo
Our Customer Satisfaction Index
88%

"Excellent"

Based on 381 reviews
:
By John N.
Leisure traveler
70-79 years
2 weeks ago (08/03/2017)

We enjoyed our time in the hotel and we would return in the future We would recommend the hotel to friends and family

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





5 / 5.0
Service





4 / 5.0
Price





4 / 5.0
By Anonymous
Leisure traveler
50-59 years
2 weeks ago (08/03/2017)

Hotel a little bit tired looking but very pleasant and helpful staff.

Room





3 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Service





5 / 5.0
Price





3 / 5.0
By Margaret J M.
Leisure traveler
70-79 years
2 weeks ago (08/03/2017)

Very good all round. Staff very professional but also friendly and helpful. We had very comfortable and enjoyable stay and the food was excellent.

Room





4 / 5.0

Room was a little stuffy as sash on room window didn't work. Eventually we found what we think was to be used as a wedge and solved problem.

Location





4 / 5.0
Cleanliness





5 / 5.0
Service





4 / 5.0
Price





5 / 5.0

Very good value. Booked the Deal of Deals

By macleod
Leisure traveler
70-79 years
2 weeks ago (08/03/2017)

have stayed here on numerous occasions and have always been very pleased however the room we had this time was above the restaurant where a charity ball was being held and was very noisy .

Room





4 / 5.0
Location





5 / 5.0
Cleanliness





4 / 5.0
Service





4 / 5.0
Price





4 / 5.0
By Piotr W.
Business traveler
20-29 years
2 weeks ago (08/03/2017)

Hotel is good. The big let down is the restaurant, food is really tasteless. You should really look into it. I have another 2 nights booked but I won't order any more dinners in the restaurant.

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





3 / 5.0
Price





4 / 5.0

Prices of the alcohols are too high !

By Anonymous
Leisure traveler
50-59 years
2 weeks ago (08/03/2017)

Lovely and relaxing Staff wonderful Love going to this hotel

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





5 / 5.0
By George K.
Leisure traveler
50-59 years
3 weeks ago (07/03/2017)

Great central location. Inverness can't help the weather in February but the hotel was cosy to return to. Room was absolutely fine but could do with brighter lighting and can't be that great for people with poor vision (ECO bulbs in table lighting but you can buy them beyond the dull luminescence of the really cheap ones/ you've got nice rooms...light them up !). We had opted for full buffet breakfast each morning but I only had the 'works' on 1st day (of three) as the sausages were pretty bad and the glass lidded warmers made potatoe scones 'sweat'. Day 2+3 I settled for scrambled egg with bacon on toast which was way better. The selection of fruits, pastry's, yoghurts and jams etc were all very nice. Staff all very warm/friendly especially the Scottish lady with short blonde hair who manned the coffee bar by reception area and welcomed us for breakfast last morning. Lovely bathroom, all white marble effect tiles and pumping hot water (though I learned to turn shower on for 1 minute before stepping in as it takes a short while to get to warm/hot). Maid service was pretty good too, fresh bed, fresh supplies of tea/coffee/milk each day. Reception / lounge area: DO try the cheese platter. £18 total gets you and one other any large glass of wine from wine menu and a fabulous selction of cheese and crackers/cheese biscuits........loved this. ASH restaurant was ok. For value for money it's so much better to reserve a table to be seated before 6pm when there are offers/discounts. It really isn't that worth it to pay the full price for a meal there after 6pm no matter how lovely the staff are. Overall this is a very old (and historic) hotel and it still retains a lot of Victorian character features which is a plus (especially for tourists). It was built to meet the extension of the 'new' railway way back in 1854 so by virtue situated in a busy hub of commercial / leisure exchange and it still retains a certain vibrancy associated with the Industrial Revolution of the 1850's and I liked it all the more for that. Given the previous sentence you can take it that this is not a rural 'away-from-it-all' spa break hotel but a lovely little hub of coming and going. My 3 nights there were greatly appreciated. One last thing Royal Highland. Those lovely little gallery windows high above the reception area should have all paint scraped off and be allowed to once again let light into the corridors. This was clearly the original design intention. Would I return .........100% YES

Room





4 / 5.0

cosy (Winter), great hot water/bathroom/shower. Even with table and ceiling light on a little on the dark side (don't allow us to feel 'gloomy' upon returning to our rooms in the evening). Even has iron/small ironing board and a trouser press. No A/C but each room has a cool fan for the hotter weather period. Old hotel so floorboards will creak.

Location





4 / 5.0

Adjacent to train station. Great for visitors arriving by train. Can get a little noisy at dawn with commercial delivery vans unloading nearby but hotel is in the middle of town after all

Cleanliness





4 / 5.0

No problems at all but for a small clump of hair on white tiled bathroom wall otherwise I would have marked as excellent

Service





5 / 5.0

Very friendly, warm and informative right from when I called a lovely lady (Janice ?) to reserve a room for 3 nights to handing keys back to reception on checking out.

Price





5 / 5.0

We were delighted with the rate we got for a 3 night stay.

By Anonymous
Leisure traveler
60-69 years
3 weeks ago (06/03/2017)

Very enjoyable . staff very helpful and friendly

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Service





4 / 5.0
Price





4 / 5.0
By Anonymous
Leisure traveler
50-59 years
3 weeks ago (04/03/2017)

good value. i would stay there again. i got a better price booking direct

Room





5 / 5.0
Location





5 / 5.0

next door to the railway station

Cleanliness





5 / 5.0
Service





5 / 5.0
Price





5 / 5.0
By John W.
Leisure traveler
70-79 years
3 weeks ago (03/03/2017)

As always we are delighted to come to the hotel once again. The service never changes (always good) the only new thing this time was the carpet (brand new and only fitted on our arrival day. The food at breakfast is always a spoilt for choice experience, and our evening meal in the Ash was very good indeed. I look forward to seeing you again soon. Thank you

Room





4 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





4 / 5.0
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