ROYAL HIGHLANDHOTEL hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 666 reviews
:
By Alison Scotland
Leisure travelers
40-49 years
Reviewed: 8 years ago (18/04/2017)
Date of experience: 04/2017

Our stay at The Royal Highland was amazing yet again, the friendliness of all staff, in particular housekeeping, Gail in the dining room at breakfast was the perfect start to the day and Louise on reception made you feel like a valued customer. I recommend this hotel at every opportunity. we look forward to future stays.

Thank you very much for the kind review and we are delighted that you had enjoyed your stay. Team Royal Highland would look forward to welcome you again. Please note that you get the Best Rates when booking through our own website - www.royalhighlandhotel.co.uk - and our very popular Deal of Deals Package is now extended till 12 May, 2017.
Best Regards,
Indranil Banerjee, FIH
Group General Manager
By David Tunnicliff
Leisure travelers
70-79 years
Reviewed: 8 years ago (17/04/2017)
Date of experience: 04/2017

Excellent, Hotel, Service, Food.
Only small trivial improvement for us would have been a Teapot at the breakfast, and perhaps a milk Jug.

Thank you very much for the kind review and we are delighted that you had enjoyed your stay. We have noted your observations and Team Royal Highland would look forward to welcome you again. Please note that you get the Best Rates when booking through our own website - www.royalhighlandhotel.co.uk - and our very popular Deal of Deals Package is now extended till 12 May, 2017.
Best Regards,
Indranil Banerjee, FIH
Group General Manager
By Woodhouse
Leisure travelers
50-59 years
Reviewed: 8 years ago (17/04/2017)
Date of experience: 04/2017

Wonderful character hotel. Fantastic choice of foods at breakfast

Thank you very much for the kind review and we are delighted that you had enjoyed your stay. Team Royal Highland would look forward to welcome you again. Please note that you get the Best Rates when booking through our own website - www.royalhighlandhotel.co.uk - and our very popular Deal of Deals Package is now extended till 12 May, 2017.
Best Regards,
Indranil Banerjee, FIH
Group General Manager
By E A Craven
Leisure travelers
60-69 years
Reviewed: 8 years ago (16/04/2017)
Date of experience: 04/2017

Very pleasant. Helpful staff who found the little bag I had left on our first visit on 23.3.17. The shower in the room we stayed in on 1.4.17 was too small for my companion to fit in. He is not an obese person.

Thank you for the review and we are disappointed that we did not come upto your expectation this time. We would be happy to get another opportunity to welcome and serve you so that you can have the same stay experience as the majority of our guests take back with them.
Thanking you once again and with our best regards,
Indranil Banerjee, FIH
Group General Manager
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (15/04/2017)
Date of experience: 04/2017

It was a very pleasant stay. Breakfast good. The staff were excellent and most helpful. It was unfortunate that during my visit the fire alarm sounded on two occasions once at 0400hrs. However, the staff quickly turned them off and upon mentioning this at the reception desk I was told that the fire alarms were extra sensitive due to the building being Grade 1 listed. It turned out that each time the alarm sounded it was triggered by people leaving their shower room door open and the steam from the shower set the alarm off. This would not detract me from staying at this hotel again as it was so convenient for the railway station and the city centre.

Thank you very much for the kind review and we are delighted that you had enjoyed your stay. Team Royal Highland would look forward to welcome you again. Please note that you get the Best Rates when booking through our own website - www.royalhighlandhotel.co.uk - and our very popular Deal of Deals Package is now extended till 12 May, 2017.
Best Regards,
Indranil Banerjee, FIH
Group General Manager
By Mick Armstrong
Leisure travelers
60-69 years
Reviewed: 8 years ago (15/04/2017)
Date of experience: 04/2017

I've stayed at RH hotel many times and will continue to do so.

Thank you very much for the kind review and we are delighted that you had enjoyed your stay. Team Royal Highland would look forward to welcome you again. Please note that you get the Best Rates when booking through our own website - www.royalhighlandhotel.co.uk - and our very popular Deal of Deals Package is now extended till 12 May, 2017.
Best Regards,
Indranil Banerjee, FIH
Group General Manager
By PaulK
Leisure travelers
50-59 years
Reviewed: 8 years ago (14/04/2017)
Date of experience: 03/2017

Hotel was ideal base for my weekend in Inverness & the north. 5 minutes from train station, across the river, so it was quiet but only a walk away from everything. Breakfast was superb, great selection & everything fresh, set me up for day.

Thank you very much for the kind review and we are delighted that you had enjoyed your stay. Team Royal Highland would look forward to welcome you again. Please note that you get the Best Rates when booking through our own website - www.royalhighlandhotel.co.uk - and our very popular Deal of Deals Package is now extended till 12 May, 2017.
Best Regards,
Indranil Banerjee, FIH
Group General Manager
By Linda
Leisure travelers
50-59 years
Reviewed: 8 years ago (14/04/2017)
Date of experience: 04/2017

The only thing was when arrived staff wasn't helpful, as I'm disabled and need parking space all they told us was if you cant get any hotel space or train station then go to car park round corner. But after all that we really enjoyed

Thank you for the review and while we are happy that your stay was enjoyable but we are disappointed over your observation and shall initiate necessary corrective action. We would be happy to get another opportunity to welcome and serve you so that you can have the same stay experience as the majority of our guests take back with them.
Thanking you once again and with our best regards,
Indranil Banerjee, FIH
Group General Manager
By MAIRI MACDONALD
Leisure travelers
40-49 years
Reviewed: 8 years ago (13/04/2017)
Date of experience: 04/2017

My mum and I loved the room and general surrounds of the hotel - even though our door handle fell off at one point (it was quickly fixed!). What makes me sad is that this is a hotel which could be brilliant, let down by poor staff training and/or attitude - clearly unfair on your guests, but also on those members of staff who DO take pride in a job well done, they must be embarrassed and frustrated by their colleagues who let them, your guests and the hotel's reputation down. Having worked in hotels in the past, in all departments (housekeeping, restaurant and bar, reception and duty management) I have a very realistic set of expectations and standards and only hope that these might be better matched on any return visit.

Thank you for the review and we are disappointed that we did not come upto your expectation this time. We would be happy to get another opportunity to welcome and serve you so that you can have the same stay experience as the majority of our guests take back with them.
Thanking you once again and with our best regards,
Indranil Banerjee, FIH
Group General Manager
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (13/04/2017)
Date of experience: 04/2017

Very good value and excellent breakfast

Thank you very much for the kind review and we are delighted that you had enjoyed your stay. Team Royal Highland would look forward to welcome you again. Please note that you get the Best Rates when booking through our own website - www.royalhighlandhotel.co.uk - and our very popular Deal of Deals Package is now extended till 12 May, 2017.
Best Regards,
Indranil Banerjee, FIH
Group General Manager
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