Schick Hotel City Central hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,177 reviews across 10 portals
:
No Public Name
Family
50-59 years
Reviewed: 5 months ago (14/05/2026)
Date of experience: 05/2026

Great location: 1 block from METRO station.
Breakfast was very complete!
Frontdesk always available: safety!

Dear Valued Guest!

Thank you so much for taking the time to review your stay with us so positively.

We also thank you for your excellent ratings in all areas – from service and cleanliness to the rooms and value for money. Your positive feedback motivates our team to continue giving our best for our guests every day.

Best regards
Tecla Yulu
Reception
No Public Name
Couple
40-49 years
Reviewed: 5 months ago (13/05/2026)
Date of experience: 03/2026

Muy buena experiencia, hotel céntrico, servicio del personal excepcional y detalles preciosos, tanto la caja de bombones como la botella de agua. Lo único que echamos en falta fue el minibar en la habitación, había una nevera minibar en recepción.

Dear valued Guest,

Thank you so much for taking the time to share your very positive impressions with us.

Regarding your comment about the lack of a minibar in the room, we would like to explain that for environmental reasons, we no longer offer minibars in the rooms to actively support our eco-label. Should you need to refrigerate any items during your next stay, our reception team will be happy to assist you.

Thank you again for your valuable feedback. We hope you will have fond memories of your stay in Vienna.

Best regards
Tecla Yulu
Reception
No Public Name
Couple
50-59 years
Reviewed: 6 months ago (08/05/2026)
Date of experience: 05/2026

Sehr nettes Personal

Sehr geehrter Gast,

herzlichen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt im Hotel City Central.

Es freut uns ganz besonders, dass Sie mit dem Service unseres Teams so zufrieden waren und unser Personal einen bleibenden Eindruck hinterlassen konnte. Ihre freundlichen Worte sind für uns eine schöne Bestätigung.

Wir schätzen Ihr Lob für die Lage, das Frühstück, die Sauberkeit sowie das Preis-Leistungs-Verhältnis sehr und freuen uns, dass Sie sich insgesamt wohlgefühlt haben.

Mit freundlichen Grüßen
Rebecca Willinger
Front Office
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (07/05/2026)
Date of experience: 05/2026

Ein sehr sauberes Hotel im "Old-Style" Look gehalten. Überraschend ruhiges Haus, obwohl an einer Straße gelegen, man hört gelegentlich die Geräusche der Straßenbahn.

Sehr geehrter Gast,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt so ausführlich und positiv zu bewerten.

Es freut uns sehr, dass Sie die besondere Sauberkeit unseres Hauses sowie den klassischen Stil positiv hervorheben und unser Hotel als angenehm ruhig erlebt haben – trotz der Lage an einer Straße. Wir schätzen Ihre Rückmeldung zum gelegentlichen Geräusch der Straßenbahn und nehmen diese als hilfreiche Anregung gerne auf.

Ihr Lob für die Freundlichkeit und Zuvorkommenheit unseres Teams ist uns eine große Freude. Es ist schön zu lesen, dass Sie von der idealen Lage profitieren konnten und sowohl Hotspots als auch die Innenstadt bequem zu Fuß sowie mit der nahegelegenen U-Bahn erreicht haben.

Wir freuen uns zudem, dass Sie unser Frühstücksbuffet und die Atmosphäre im Frühstücksraum überzeugt haben. Ihre ausgezeichneten Bewertungen zu Sauberkeit, Service, Preisempfinden und Zimmerkomfort nehmen wir dankbar entgegen und sehen diese als Bestätigung unseres täglichen Engagements.

Wir hoffen, dass Sie Ihren Aufenthalt in bester Erinnerung behalten und würden uns freuen, Sie bei einer weiteren Gelegenheit erneut willkommen zu heißen.

Mit freundlichen Grüßen
Rebecca Willinger
No Public Name
Alone
50-59 years
Reviewed: 6 months ago (05/05/2026)
Date of experience: 05/2026

Great

Dear Valued Guest,

Thank you for taking the time to review your stay so positively.

We are delighted with your excellent feedback across the board – this is a wonderful affirmation of the dedication of our entire team. We hope you will cherish the memories of your stay.

with kind regards
Rebecca Willinger
Front Office
No Public Name
Family
30-39 years
Reviewed: 6 months ago (04/05/2026)
Date of experience: 05/2026

The rooms were a bit small but sufficient. Sound insulation between the rooms could have been better. Unfortunately, the carpets used on the floors can be quite challenging for people with allergies. The breakfast meets the minimum expectations for a hotel of this type. I would especially like to thank Ms. Gönül, whom we met in the breakfast hall, for her helpfulness and effort.

Dear Valued Guest,

Thank you for taking the time to review your stay with us in such detail.

We are delighted that you particularly praised the central location and the high standard of cleanliness. We greatly appreciate your praise for the helpfulness of our team, especially at breakfast – this is a wonderful confirmation of our commitment to our guests.

At the same time, we regret that the size of the room and the soundproofing did not quite meet your expectations. We take your feedback regarding the noise level very seriously, as we know how important peace and quiet are for a pleasant stay. Your feedback regarding the carpeting is also important to us; we understand that this can be a challenge for allergy sufferers and will take this into consideration for future improvements.

Your comments about breakfast help us to continuously review and optimize our offerings. We also thank you for your evaluation of the individual aspects, as it motivates us to work on further improvements to better meet our guests' expectations.

kind regards
Rebecca Willinger
Front Office
No Public Name
Couple
20-29 years
Reviewed: 6 months ago (03/05/2026)
Date of experience: 05/2026

Sehr gut für 1-2 Nächte, perfekt für Städtetrip.

Sehr geehrter Gast,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke mit uns zu teilen.

Es freut uns sehr, dass Sie unser Haus als ideale Wahl für einen Städtetrip sehen und Ihren Aufenthalt als angenehm empfunden haben. Besonders Ihr Lob für die Freundlichkeit und Aufmerksamkeit unseres gesamten Teams – vom Empfang bis zum Frühstücksservice – nehmen wir mit großer Freude zur Kenntnis. Es ist uns ein Anliegen, allen Gästen stets eine herzliche und einladende Atmosphäre zu bieten.

Auch Ihr positives Feedback zu unserem Frühstücksangebot und der zentralen Lage wissen wir sehr zu schätzen. Dass Sie sich beim Frühstück rundum versorgt gefühlt haben, motiviert unser Team weiterhin auf höchste Qualität und Vielfalt zu achten.

Ihre Bewertungen zu Zimmer, Sauberkeit und dem Preis-Leistungs-Verhältnis nehmen wir dankbar auf. Ihre Anmerkungen helfen uns, unser Angebot weiter zu optimieren und kontinuierlich an den Erwartungen unserer Gäste auszurichten.

Mit freundlichen Grüßen
Rebecca Willinger
Front Office
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (03/05/2026)
Date of experience: 05/2026

Good experience but I would suggest that if you can change the floor carpet for something more hygienic and Lee allergic.

Dear Valued Guest,

Thank you for taking the time to share your impressions of your stay with us.

We are delighted that you had a positive overall experience and particularly appreciated our central location. We also greatly value your positive feedback regarding service, breakfast, room, cleanliness, and value for money.

We have taken your suggestion regarding the carpeting seriously. We understand how important aspects such as hygiene and allergy prevention are for our guests and will gladly consider your feedback in future improvements.

We also take your comment about the towels and bed linens very seriously. We place great importance on comfort and cleanliness and will forward your concerns internally to continuously optimize our processes.

Thank you also for your feedback on the breakfast selection. We are always striving to expand our offerings and welcome your suggestion regarding oriental dishes.

Your honest feedback helps us to continuously adapt our services to the needs of our guests.

With kind regards
Rebecca Willinger
Front Office
No Public Name
Alone
40-49 years
Reviewed: 6 months ago (02/05/2026)
Date of experience: 05/2026

NA. ..

Dear Valued Guest,

Thank you for taking the time to share your impressions with us.

We are delighted with your positive feedback regarding our service, cleanliness, and breakfast – these are areas to which we pay particular attention to ensure our guests have a pleasant stay.

We also appreciate your assessment of the location and value for money. At the same time, we take your feedback on the room seriously and consider it valuable input on how we can further enhance our comfort.

With kind regards
Rebecca Willinger
Front Office
No Public Name
Family
40-49 years
Reviewed: 6 months ago (01/05/2026)
Date of experience: 05/2026

Kinda disappointed by the hotel.
The room wasnt very good and noisy. The bathroom was old.
I booked 2 rooms, one had air-con not working. One day, we came back and one of the room wasnt locked and light were on. Cleaning service probably left fast and forgot to lock.

Breakfast and location were good.

Overall it felt more like a 3 stars hotel than a 4 stars.

Dear Valued Guest,

Thank you for taking the time to share your impressions with us.

We are very sorry that your stay did not meet your expectations in all areas. We take the inconveniences regarding the noise, the condition of the bathrooms, and the malfunctioning air conditioning in one of the rooms very seriously. The fact that the cleaning team apparently did not properly lock one of the rooms after cleaning is, of course, not up to our standards – we sincerely apologize for these circumstances. Your honest feedback on room comfort and cleanliness helps us to review and specifically improve our service quality.

However, we are pleased that you found our breakfast offerings and the hotel's central location to be positive aspects. We greatly appreciate your praise on these points and will gladly pass it on to our team.

We also take your assessment of the value for money and your feedback on the overall impression with regard to the star rating very seriously and will evaluate your comments internally to further develop the experience for our guests.


We take your assessment of the value for money and your feedback on the overall impression very seriously in relation to the star rating and will evaluate your comments internally to further improve the experience for our guests.

With kind regards
Rebecca Willinger
Front Office















... Thank you again for your candid words.
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