Schick Hotel Erzherzog Rainer hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 8,919 reviews across 12 portals
:
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (19/09/2016)
Date of experience: 09/2016

Sehr sauber, Personal überaus freundlich, sehr gutes und üppiges Frühstück

Sehr geehrter Gast!
Wir danken Ihnen für Ihre positive Rückmeldung und freuen uns sehr über Ihre Komplimente.

Wir wünschen Ihnen, auf diesem Wege, einen schönen Herbst und verbleiben,

mit freundlichen Grüßen

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels - Wiens charmante Privathotels
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (19/09/2016)
Date of experience: 09/2016

Habe mich als Gast sehr wohl gefühlt.

Sehr geehrter Gast!

Herzlichen Dank für Ihr wichtiges Feedback. Wir sind glücklich, dass Sie einen schönen Aufenthalt bei uns verbracht haben und hoffen, Sie schon bald wieder bei uns zu begrüßen.

In der Zwischenzeit, verbleiben wir,

mit freundlichen Grüßen

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Wiens charmante Privathotels
No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (19/09/2016)
Date of experience: 09/2016

It was almost good.

Dear guest,

Thank you for your review. We noticed your low rating and kindly ask you to inform us what we could have done better, to fully convince you. Since 5 is the best note and 1 the lowest.

Hoping to hear from you and get a further chance to convince you, we remain,

with best regards

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Over a century of Viennese Charm
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (19/09/2016)
Date of experience: 09/2016

Sehr zufrieden

Sehr geehrter Gast!

Wir danken Ihnen für Ihre positive Rückmeldung und freuen uns sehr, dass Sie sich sehr wohl bei uns gefühlt haben.

Wir wünschen Ihnen, auf diesem Wege, einen schönen Herbst und verbleiben,

mit freundlichen Grüßen

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels - Wiens charmante Privathotels
No Public Name
Business
40-49 years
Reviewed: 9 years ago (16/09/2016)
Date of experience: 09/2016

Nice hotel with a very professional team.

Dear guest,

Thank you very much for your compliments. We are glad that you fully enjoyed your stay and thank you for your compliments.

Wishing you a great autumn, we remain,

with best regards

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels - Over a century of Viennese Charm
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (14/09/2016)
Date of experience: 09/2016

Everything was excellent except for one experience. I stayed five nights with my husband and 1 year old son. On my 5th day of breakfast a waitress asks me for my room number and name and I told her. Then she came back with her list and said my name was not on the list. I looked at the list and my name was there. This was very rude and embarrassing in front of other guests. In 5 mornings I did not see her ask any other guest their room number at other tables. Also she did not even bother to ask the concierge before asking me a second time. It was quite poor service and I felt targeted. She saw me the day before with my family and the 4 previous days! It was totally unnecessary and rude. I have traveled the world and can recognize this type of rude conduct from persons. She was a large woman with short hair in the breakfast time and needs customer service skills training.

Dear guest,

Thank you for informing us regarding your experience and giving us important feedback, which helps us, control and optimize our offer.

We are sorry to learn about the misunderstanding on breakfast with the waitress on duty. Thanks to youor note, we already clarified the happenings and could improve and optimize the procedures. Please do accept our sincere excuses for this event.

We hope to soon get a further chance to fully convince you and look forward to your next visit.

In the meantime, we remain,

with best regards

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels - Over a century of Viennese Charm
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (10/09/2016)
Date of experience: 09/2016

Wonderful experience. Staff members are friendly and very helpful. We have enjoyed out stay in Vienna.

Dear guest,

thank you for your nice comments and your compliments especially for our team. With pleasure, we already forwarded your nice lines.

We are glad that you enjoyed some nice days at our Hotel Erzherzog Rainer and will be pleased to welcome you back soon.

In the meantime, we remain,

with best regards

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Over a century of Viennese Charm
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (08/09/2016)
Date of experience: 09/2016

Next time I am visiting Vienna for sure I want to stay at your hotel

Dear guest,

We are happy to learn that you fully enjoyed your stay in Vienna and that you will visit us again in future.

Looking forward to your next visit, we remain,

with best regards

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Over a century of Viennese Charm
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (08/09/2016)
Date of experience: 09/2016

Sehr empfehlenswert in jeder Hinsicht

Sehr geehrter Gast!

Wie schön, dass Sie sich bei uns wohl gefühlt haben und einen schönen Aufenthalt in Wien genießen konnten.
Wir würden uns über ein baldiges Wiedersehen sehr freuen und verbleiben, in der Zwischenzeit,

mit freundlichen Grüßen

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Wiens charmante Privathotels
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (08/09/2016)
Date of experience: 09/2016

Ein Hotel mit besonderer Note
immer wieder gerne.

Sehr geehrter Gast!

Herzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie die „persönliche Note“ gespürt haben und wir hoffen, Sie schon bald wieder zu unseren Gästen zu zählen.

In der Zwischenzeit, verbleiben wir,

mit freundlichen Grüßen aus Wien

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Wiens charmante Privathotels
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