Schick Hotel Erzherzog Rainer hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 8,911 reviews across 12 portals
:
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (23/08/2016)
Date of experience: 08/2016

Restaurant was closing down during summer holidays.

Dear guest,

Thank you for your review. We are very happy that you enjoyed your stay with us and we hope to welcome you back in future.

best regards

the Erzherzog Rainer Team
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (22/08/2016)
Date of experience: 08/2016

Ein sehr ruhiges und angenehmes Hotel, das ich gerne weiter empfehle.

Sehr geehrter Gast!

Besten Dank für Ihre positive Bewertung. Wir sind glücklich zu vernehmen, dass Sie sich sehr wohl gefühlt haben.
Getränke können jederzeit während der Restaurantöffnungszeiten an der Rezeption geordert werden. Leider war Ihr Aufenthalt während unserer Restaurantsperre und da ist dieser Service leider nicht möglich.

Mit freundlichen Grüßen

das Erzherzog Rainer Team
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (19/08/2016)
Date of experience: 08/2016

Sehr empfehlenswert!

Sehr geehrter Gast!

Besten Dank für Ihre positive Bewertung. Wir sind glücklich zu vernehmen, dass Sie sich sehr wohl gefühlt haben.

Mit freundlichen Grüßen

das Erzherzog Rainer Team
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (12/08/2016)
Date of experience: 07/2016

Will not mind staying again at Hotel Erzherzog

Dear guest,

We are glad you enjoyed a nice stay with us and thank you for your nice comment.

Hoping to welcome you back soon, we remain,

with best regards

Erzherzog Rainer Team
No Public Name
Business
60-69 years
Reviewed: 9 years ago (12/08/2016)
Date of experience: 08/2016

Prwei-Leistung und Wohlfühlfaktor sind sehr gut

Sehr geehrter Gast!

Wir danken Ihnen für Ihr erneutes Vertrauen und freuen uns sehr, dass Sie sich auch dieses Mal wieder für unser Hotel Erzherzog Rainer entschieden haben.

Mit freunlichen Grüßen

das Erzherzog Rainer Team
No Public Name
Business
40-49 years
Reviewed: 9 years ago (09/08/2016)
Date of experience: 08/2016

It is a very nice hotel with service and breakfast quality surprised me, given the price. A good hotel to recommend other guests to stay.

Dear guest,

Thank you for your review. We are very happy that you enjoyed your holidays with us and we hope to welcome you back in future.

best regards

Erzherzog Rainer Team
No Public Name
Business
30-39 years
Reviewed: 9 years ago (08/08/2016)
Date of experience: 08/2016

Overall? Not again.
I am willing to pay for the same for another district on the Metro Line with Aircon.
In Summer? No way, not again!

Dear guest,

We are very sorry to read that you did not enjoy your stay with us and noticed your critics.

As you wrote our Hotel Erzherzog Rainer has no air-conditioning in the rooms but offers fans.
These are running continuously in hot days and thus it may happen that unfortunately they get defective. Of course, these are replaced immediately. Please do accept our sincere excuses.

Your remark regarding the carpet has also been noticed and we assure you that it is vacuumed daily and shampooed regularly; therefore we regret that you had a bad impression.
We put great importance to our quality and will discuss a possible replacement when planning the next renovation. Thank you for steering our attention to this matter.

We regret that we could not convince you and hope to get a further chance at the time of your next Vienna visit, maybe in another Schick Hotel of your choice?

Looking forward to hear from you, we remain,

with best regards

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Over a century of Viennese Charm
No Public Name
Business
70-79 years
Reviewed: 9 years ago (07/08/2016)
Date of experience: 08/2016

All personnel were helpful and good. NO air conditioning in a 4 star hotel was unexpected - it would be nice to have this clearly stated before reservations are made.

Dear guest,

Thank you for informing us about your experience at our Hotel Erzherzog Rainer.

As you wrote our Hotel Erzherzog Rainer has no air-conditioning in the rooms but offers fans.
We regret that this fact impaired your well-being.

We are glad to read that the team fully convinced you and thank you for your compliments.

We hope to welcome you back in future and send you, in the meantime,

best regards from Vienna

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Over a century of Viennese Charm
No Public Name
Business
20-29 years
Reviewed: 9 years ago (07/08/2016)
Date of experience: 08/2016

Bad hôtel. Not clean. No air conditionnong.

Dear guest,

We are very sorry to read that you did not enjoy your stay with us and noticed your remark.

As you wrote our Hotel Erzherzog Rainer has no air-conditioning in the rooms but offers fans.
We regret that this fact impaired your well-being.

We also noticed your low score in all departments and kindly ask you to inform us what you missed at breakfast or what we could have done differently in service, to offer you a nicer stay.

Looking forward to hear from you, we remain,

with best regards

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Over a century of Viennese Charm
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (07/08/2016)
Date of experience: 08/2016

Klimaanlage im Zimmer wäre bei 35 Grad vorteilhaft

Sehr geehrter Gast!

Besten Dank, dass Sie erneut unser Hotel Erzherzog Rainer gewählt haben.

Wie bereits von Ihnen geschrieben, bieten wir keine Klimaanlage in den Zimmern, dafür aber Ventilatoren. Wir hoffen, Sie konnten trotzdem erholsame Nächte bei uns verbringen.

Wir würden uns freuen, Sie demnächst wieder bei uns zu empfangen und verbleiben, in der Zwischenzeit,

mit freundlichen Grüßen aus Wien

Linda Labschütz / Internet Guest Relation Manager
Schick Hotels – Wiens charmante Privathotels
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