Schlosshotel Zermatt hotel logohotel logo
Our Customer Satisfaction Index
94%

"Excellent"

Based on 1,491 reviews across 10 portals
:
By Siglinde A.
Leisure traveler
50-59 years
1 year ago (07/09/2016)

Ich werde dieses Hotel wieder mal buchen.....das sagt doch schon alles;-)

Room





5 / 5.0

sehr gemütlich

Location





5 / 5.0

top

Cleanliness





5 / 5.0

nichts auszusetzen

Staff friendliness





5 / 5.0

sehr nett und zuvorkommend

Value for money





5 / 5.0
Breakfast





5 / 5.0

hab selten so ein reichhaltiges und feines Frühstück genossen.

Wellness / Spa





5 / 5.0

wir waren schwimmen.

By Suzan W.
Leisure traveler
50-59 years
1 year ago (30/08/2016)

We had a great time. Endjoy'd it very mutch.

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





5 / 5.0
Breakfast





5 / 5.0
By Jeff and D.
Leisure traveler
50-59 years
1 year ago (30/08/2016)

Very good. Great location.

Room





4 / 5.0

The room was very nice however on a ground floor with a balcony. Very clean.

Location





5 / 5.0

Excellent location to town, train, and gornagrat railway

Cleanliness





5 / 5.0

Very clean and attractive looking.

Staff friendliness





5 / 5.0

Very friendly but when asked about complimentary cookies and coffee she told us it was not for people who booked through Booking.com only people who booked directly through the hotel.

Value for money





4 / 5.0
Breakfast





4 / 5.0
By Stevan T.
Leisure traveler
40-49 years
1 year ago (30/08/2016)

Sehr sehr gut, super Lager, freundliches Personal, hilfsbereit und unkompliziert.

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





5 / 5.0
Wellness / Spa





5 / 5.0
By Michael B.
Leisure traveler
40-49 years
1 year ago (29/08/2016)

angenehme, entspannende und freundliche Atmosphäre

Room





4 / 5.0

mit Parkettboden wäre die Bewertung 5*

Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





5 / 5.0
Breakfast





5 / 5.0
Bar





5 / 5.0
By Ron K.
Leisure traveler
40-49 years
1 year ago (28/08/2016)

Nice hotel nice room with great view and big tarase we liked a lot, if i should give one remark the bed was a bit soft.

Room





5 / 5.0

Perfect room location

Location





5 / 5.0

Nice view

Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





3 / 5.0

i missed hard buns fresh from bakkery and freshly squeezed juice, but there was enough other choices

Wellness / Spa





5 / 5.0

Very nice pool area

By Anonymous
Leisure traveler
40-49 years
1 year ago (28/08/2016)

We loved our time there! The pool was beautiful and so relaxing. The room was comfortable and the bathroom so luxurious. Hope to come back soon!

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





5 / 5.0
Breakfast





5 / 5.0
Wellness / Spa





5 / 5.0
By Judith U.
Leisure traveler
50-59 years
1 year ago (25/08/2016)

Wir werden bestimmt wieder kommen. UND, werden das Hotel all unseren Freunden empfehlen!

Room





5 / 5.0

Ich finde es toll, dass Schweizer Qualitätsprodukte (Lift (Zermatt), Fön (Solis) und lokales Gestein (Granit) verwendet werden.

Location





5 / 5.0

Sehr praktisch und schön ruhig.

Cleanliness





5 / 5.0

toll - vielen Dank ans Hauspflege-Personal!

Staff friendliness





5 / 5.0

Vielen Dank fuer die Tips um den Weg zum 'Verlorenen Tal'!

Value for money





5 / 5.0
Breakfast





5 / 5.0

Einzigartig fein. Guter Kaffee und frische Produkte der feinsten Qualität - ein Genuss!

Wellness / Spa





5 / 5.0
By Pellegrini
Leisure traveler
40-49 years
1 year ago (24/08/2016)

Vraiment parfait. Encore merci pour l'accueil et la gentillesse du personnel.

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





5 / 5.0
Wellness / Spa





4 / 5.0

La piscine pourrait être un peu plus chaude

By Lerch B.
Leisure traveler
50-59 years
1 year ago (18/08/2016)

Ein familieres, gemütliches,freundliches, kleines 5-Sternehotel

Room





4 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
Wellness / Spa





4 / 5.0
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