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10 months ago
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10 months ago
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Date of experience:
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10 months ago
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10 months ago
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10 months ago
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10 months ago
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10 months ago
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10 months ago
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10 months ago
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10 months ago
(25/01/2024)
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01/2024
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the behavior of the employees was perfect throughout the stay, unfortunately one of the staff in the breakfast room was not very helpful. We had requested the availability of gluten- and lactose-free products when booking and the employee proved to be insensitive to the problem, leaving my wife in fact fasting despite having paid for breakfast.
Thank you for taking the time to share your experience with us. We deeply regret any inconvenience caused during your stay, particularly in the breakfast room.
I sincerely apologize for the insensitive handling of your request for gluten- and lactose-free products. This is not reflective of our usual standard of service, and we take your feedback seriously. Rest assured, we will address this matter internally to ensure it does not happen again in the future.
We appreciate your understanding and the opportunity to improve. If there is anything we can do to make amends for this lapse, or if you choose to stay with us again, please let us know so that we can provide you with the service you deserve.
Kind regards,
Zilola | Schulz Hotels