Schwabinger Wahrheit by Geisel hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 3,787 reviews across 7 portals
:
By Bertolini
Group
60-69 years
Reviewed: 1 year ago (30/09/2024)
Date of experience: 09/2024

Great hotel and staff, very accommodating. Delicious breakfast with wonderful coffee options..

Dear Mrs. Bertolini,

Thank you so much for your kind words!
We’re delighted to hear that you enjoyed your stay and appreciated our accommodating staff and delicious breakfast, especially the coffee options.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 3838 8196 or simply book online at www.schwabinger-wahrheit.de using the booking code: LOYALTY

Best regards and Servus from Munich,
Reservations Department | Schwabinger Wahrheit by Geisel
No Public Name
Business
50-59 years
Reviewed: 1 year ago (30/09/2024)
Date of experience: 09/2024

Einfaches Hotel in einer super Lage. Frühstück ist TOP für den Preis.

Sehr geehrter Herr Fuhr,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen.

Es freut uns zu hören, dass Ihnen unsere hervorragende Lage und das Frühstück für den angebotenen Preis gefallen haben.
Allerdings sind wir trotz Ihres positiven Feedbacks verwundert, dass Sie uns nur mit 1 von 10 Punkten bei der Weiterempfehlung bewertet haben. Daher würden wir uns über eine detaillierte Information hierzu sehr freuen.

Wir hoffen, Sie in Zukunft wieder bei uns willkommen zu heißen - gern können Sie den Code LOYALTY für Ihre nächste Buchung verwenden um 10% zu sparen. Kontaktieren Sie uns hierzu gern telefonisch unter +49 (0) 89 3838 8196 oder buchen Sie online unter: https://www.schwabinger-wahrheit.de.

Mit besten Grüßen,
Ihr Team vom Hotel Schwabinger Wahrheitby Geisel
No Public Name
Alone
50-59 years
Reviewed: 1 year ago (30/09/2024)
Date of experience: 09/2024

Nice staff, good breakfast. Room was cramped but conveniently located.

Dear Mrs. Simson,

Thank you for your review!

We’re glad to hear that you enjoyed the service from our staff and the breakfast we offer.

We also appreciate your feedback regarding the room size. Since your booking was for a compact suite accommodating 4 guests, we understand that it may have felt a bit cramped. We do offer larger room categories that might provide a more comfortable experience for future stays. Additionally, you might consider booking two separate rooms next time, which would provide more space for your family.

We hope to welcome you back and assist you in finding the perfect room for your needs next time!
To save 10% for a future reservation feel free to call us at +49 (0) 89 3838 8196 or simply book online: https://www.schwabinger-wahrheit.de using the booking code: LOYALTY.

Warm regards,
Your team at Hotel Schwabinger Wahrheit by Geisel
By Mauro
Family
50-59 years
Reviewed: 1 year ago (29/09/2024)
Date of experience: 09/2024

Sehr gut

Lieber Mauro,

vielen herzlichen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Gern können Sie den Code LOYALTY für künftige Reservierungen nutzen um 10% zu sparen. Entweder online auf unserer Hompage des Hotels https://www.schwabinger-wahrheit.de oder auch gern telefonisch unter +49 (0) 89 3838 8196.

Wir freuen uns auf ein Wiedersehen.

Servus aus München!
Das gesamte Team der Schwabinger Wahrheit by Geisel
No Public Name
Family
50-59 years
Reviewed: 1 year ago (29/09/2024)
Date of experience: 09/2024

Lovely hotel with modern feel. Convenient to to public transportation, convenience shopping, and bakeries. Underground parking on site with lift to take vehicle below, as available with the hotel. Felt safe in hotel and neighborhood area. Staff very helpful and pleasant.

Dear Mr. Sening,

Thank you for your lovely review!

We’re thrilled to hear that you enjoyed your stay and appreciated our modern feel, convenient location, and easy access to public transportation, shopping, and bakeries. It’s great to know that our underground parking met your needs and that you felt safe in the hotel and the surrounding area. We also highly appriciate your wonderful comment about our team members.

We hope to welcome you back soon for another enjoyable stay - to save 10% for a future reservation feel free to call us at +49 (0) 89 3838 8196 or simply book online: https://www.schwabinger-wahrheit.de using the booking code: LOYALTY10.

Servus from Munich!
Your team at Hotel Schwabinger Wahrheit by Geisel
By Evan
Friends
20-29 years
Reviewed: 1 year ago (29/09/2024)
Date of experience: 09/2024

Great hotel. Nice location in the city and the breakfast in the morning was fantastic. All the staff were super friendly. The only note is the jacuzzi could’ve been a bit warmer.

Dear Evan,

Thank you so much for your kind review!

We’re delighted to hear that you enjoyed our central location, fantastic breakfast, and the friendliness of our staff. We appreciate your feedback regarding the jacuzzi temperature, and we’ll make sure to look into it to enhance the experience for our guests during the next jacuzzi season in 2025.

We hope to welcome you back soon for another great stay!
Simply call us at +49 (0) 89 3838 8196 or book online: https://www.schwabinger-wahrheit.de using your booking code: LOYALTY to save 10%.

Warm regards,
Your team at Hotel Schwabinger Wahrheit by Geisel
No Public Name
Friends
40-49 years
Reviewed: 1 year ago (28/09/2024)
Date of experience: 09/2024

Great location and great staff.

Dear Mr. Minto,

Thank you for your wonderful feedback! We're delighted that you enjoyed your stay.

For future reservations you can call us at +49 (0) 89 3838 8196 or simply book online: https://www.schwabinger-wahrheit.de.
Use your booking code: LOYALTY to save 10%.

Warm regards from Munich.
Your team at Hotel Schwabinger Wahrheit by Geisel
No Public Name
Alone
50-59 years
Reviewed: 1 year ago (28/09/2024)
Date of experience: 09/2024

Only negative was that the shower leaked out of shower room into the hallway. Everything else good.

Dear Mrs. Young,

Thank you for your feedback!

We’re glad to hear that you enjoyed your stay overall. However, we sincerely apologize for the issue with the shower leaking into the hallway.
Our maintenance team has already taken the necessary steps to fix the issue, so the shower will no longer leak and prevent it from happening again.

We appreciate you bringing this to our attention and hope to welcome you back for an even better stay next time.

Feel free to contact our reservations team by calling +49 (0) 89 3838 8196, or simply book online at www.schwabinger-wahrheit.de and use your booking code LOYALTY to save 10%!

Warm regards,
Your team at Hotel Schwabinger Wahrheit by Geisel
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (27/09/2024)
Date of experience: 09/2024

Es gibt immer ein WUNDERVOLLES Frühstück, aber ich frage mich, warum die Papiersets beim Morgenessen nicht nach jedem Gast ausgewechselt werden?

Sehr geehrter Herr Roffler,

vielen Dank für Ihre Bewertung und Ihr positives Feedback zu unserem Frühstück!

Es tut uns sehr leid, dass bei Ihrem Aufenthalt das Papierset beim Frühstück nicht wie gewohnt ausgetauscht wurde. Normalerweise wechseln wir die Sets selbstverständlich nach jedem Gast, und es scheint, dass wir dies in Ihrem Fall versehentlich übersehen haben. Dafür möchten wir uns herzlich entschuldigen.

Ich habe Ihren Hinweis selbstverständlich an unser Team weitergleitet, um sicherzustellen, dass dies in Zukunft nicht mehr vorkommt.
Vielen Dank für Ihre Anregung!

Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Gern können Sie uns für eine erneute Buchung direkt unter der Telefonnummer +49 (0) 89 3838 8196 kontaktieren. Oder buchen Sie ganz einfach online: https://www.schwabinger-wahrheit.de. Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.

Herzliche Grüße,
Ihr Team vom Hotel Schwabinger Wahrheit by Geisel
No Public Name
Business
60-69 years
Reviewed: 1 year ago (27/09/2024)
Date of experience: 09/2024

以下是您提供的內容翻譯成英文：

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We left our house key at the hotel during checkout. The hotel staff notified us via email. However, when we simultaneously reached out for assistance through both phone and email to have the key sent back via DHL, and we offered to cover the costs, we were unsure why the hotel staff chose not to use DHL but opted for other mailing methods. As a result, it has been a week, and we still have not received the key in the mail, nor can we track its whereabouts. We hope the hotel staff can provide more attentive service to their customers.

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Dear Mr. Giommi,

Thank you for your feedback and for sharing your experience with us.

Please rest assured that we did everything we could to assist you in this matter, and this has been thoroughly addressed in our separate email exchange with you.
We hope that DHL was eventually able to deliver the package to you and that the situation has been resolved to your satisfaction.

We hope that, despite this issue, the rest of your stay was pleasant, and we would be delighted to welcome you back in the future.

Best regards,
Schwabinger Wahrheit by Geisel
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