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Public Reviews Score
86%

"Very satisfied"

Based on 13,685 reviews across 11 portals
:
No Public Name
Reviewed: 1 year ago (18/06/2025)
Date of experience: 06/2025

Le prix est très avantageux, l’accueil chaleureux. Je pense néanmoins qu’en dortoir il faudrait plus sensibiliser les résidents au bruit qu’ils font (certains rentrent super tard et ne font pas du tout attention). Peut être aussi mettre un groom sur une porte pour qu’elle ne claque pas. L’endroit est très bien, l’open Space agréable, mais si vous voulez passer une bonne nuit (= se coucher à 22 heures) je vous déconseille parce que bcp de bruit de dehors et même dans la chambre.

No Public Name
Reviewed: 1 year ago (18/06/2025)
Date of experience: 06/2025

L'endroit est très bien, l'emplacement aussi (à l'exception du bruit extérieur et du manque de ventilation). Il faut souligner la bonne ambiance qui règne dans la cafétéria.

No Public Name
Reviewed: 1 year ago (16/06/2025)
Date of experience: 06/2025

Je reviendrai bien volontiers.

No Public Name
Reviewed: 1 year ago (15/06/2025)
Date of experience: 06/2025

Estuve alojada hace 8 años y lo recordaba muy bien, esta vez la experiencia ha sido buena pero la limpieza me ha parecido un poco deficiente. El personal del recepción no fue muy amable, salvo un chico que me ayudó con un problema, pero no sé si quizás es la barrera del idioma.

Hola, y muchas gracias por compartir tu experiencia !

Lamentamos saber que esta vez la limpieza no ha estado a la altura de tus expectativas. Queremos que sepas que la higiene de nuestros espacios es una prioridad para nosotros, y tomamos muy en serio tus comentarios sobre el estado de los sanitarios.

También sentimos que la atención en recepción no te haya parecido del todo amable. Nuestro equipo habla varios idiomas y recibimos huéspedes de todo el mundo. Aun así, vamos a prestar especial atención a nuestra comunicación para asegurarnos de que todos los clientes se sientan bien atendidos, sin importar el idioma que hablen.

Gracias nuevamente por tu confianza y por habernos elegido de nuevo después de tantos años. Esperamos poder darte la bienvenida otra vez y ofrecerte una experiencia aún más satisfactoria.
No Public Name
Reviewed: 1 year ago (15/06/2025)
Date of experience: 06/2025

Très bien :) Le cafétéria est remarquable

No Public Name
Reviewed: 1 year ago (15/06/2025)
Date of experience: 06/2025

Generalmente buono ma si può migliorare

Hello Maso,

Thank you for sharing your review with us. We're happy to know that your overall experience was satisfactory and that you found our reception team pleasant and helpful.

We take note of your comments; your feedback is important, and we want every guest to feel warmly welcomed throughout their stay.

Your feedback on the value for money and cleanliness are also valuable to help us continue to improve. We hope to have the opportunity to welcome you again and make your next experience even more positive.

See you soon,
Lamyae
No Public Name
Reviewed: 1 year ago (15/06/2025)
Date of experience: 06/2025

établissement de qualité

No Public Name
Reviewed: 1 year ago (15/06/2025)
Date of experience: 06/2025

Ok for money but wouldn’t stay again due to bad sleeping experience

Dear Tava,

Thank you for taking the time to share your feedback after your stay.

We are delighted to see that you appreciated the friendliness of our team and the efficiency of our welcome upon your arrival. Your positive comments encourage our teams every day.

We are sorry to hear that certain aspects of your stay did not meet your expectations. Please know that your satisfaction and well-being are at the heart of everything we do.

Your feedback is valuable because it helps us improve our services to ensure a more pleasant stay for our future guests.

Hope to see you soon,
Lamyae
No Public Name
Reviewed: 1 year ago (12/06/2025)
Date of experience: 06/2025

bien. pour un cours séjour a Lyon ça fait l'affaire . meme en famille en prenant un dortoir de 4 je crois. belle alternative aux hôtels classiques

No Public Name
Reviewed: 1 year ago (09/06/2025)
Date of experience: 06/2025

My room was fine and the first impression was really good. But I would not came back because there is no value for money. The dort approach prevails and make my 120E per night not worth. On friday and despite the fact that I closed the windows the noice from clients of a very crowded bar/restaurant made sleeping very difficult ( fortunatly it started to rain heavily around 00.30). I fear that in summer the noice, the heat and the absence of a/c make resting in the night at risk. Once again , probably if I had paid 30E for a bed the experience would have been ok but having paid 120E a night for a room I consider it a failre and not worth the money I paid.

Dear Mazzitelli,

Thank you for taking the time to share your detailed feedback.

We are delighted to learn that your first impression and the initial comfort of the room met your expectations. However, we sincerely regret that your stay did not meet all of your expectations.

We apologize for the inconvenience caused by outside noise and understand how important it is to be able to rest in peace and quiet. Our city center location, while very convenient, can indeed cause noise disturbance, especially on busy evenings in the area. We have taken note of your comments, and these points will be shared with our team to assess how we can improve our services and the condition of our facilities.

We would like to sincerely thank you for your candid feedback. Your opinion helps us identify areas for improvement to provide a more satisfying experience in the future.

See you soon,
Lamyae
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