SORAT Hotel Berlin hotel logohotel logo
Public Reviews Score
83%

"Very satisfied"

Based on 11,373 reviews across 20 portals
:
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (06/05/2024)
Date of experience: 05/2024

Soggiorno perfetto, zona tranquilla e sicura e ben servita sia da un punto di vista di servizi commerciali che di ristorazione e mezzi pubblici

Grazie mille. È bello leggere che vi siete sentiti completamente a vostro agio e al sicuro con noi. È stato un piacere conoscervi. A presto, il vostro team dell'Hotel Sorat di Berlino
No Public Name
Friends
20-29 years
Reviewed: 1 year ago (06/05/2024)
Date of experience: 05/2024

Bin sehr zufrieden und kann ich mit guten Gewissen weiter empfehlen

Über Ihre Weiterempfehlung freuen wir uns "wie Bolle", wie der Berliner sagen würde. Vielen, vielen Dank und bis ganz bald. Herzlichst, Ihr Team vom Sorat Hotel Berlin
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (04/05/2024)
Date of experience: 05/2024

Great, especially the croissant and coffee în the morning

We looooooooooooooooved to have you with us! Come back again soon, we would be more than happy to welcome you again. Thanks and bye bye for now, your team of the Sorat Hotel Berlin
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (03/05/2024)
Date of experience: 05/2024

Awesome experience

...and you where awesome guests! Thank you so much for staying with us. We hope to see you soon again, your team of the Sorat Hotel Berlin
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (03/05/2024)
Date of experience: 05/2024

Muy bien !!

Muchas gracias y hasta pronto esperamos verles de nuevo su equipo del Sorat Hotel Berlin
No Public Name
Alone
60-69 years
Reviewed: 1 year ago (03/05/2024)
Date of experience: 05/2024

Ich war mit allem sehr zufrieden.

Vielen Dank für Ihre Rückmeldung. Dass Sie mit allem zufrieden waren, bedeutet zwar für uns nicht, dass wir uns nun zufrieden zurücklehnen - nein, wir machen genauso weiter. Aber es bedeutet, dass wir heute alle mit einem Lächeln im Gesicht durch die Gänge fegen. Danke dafür und bis bald, Ihr Team vom Sorat Hotel Berlin
No Public Name
Alone
60-69 years
Reviewed: 1 year ago (02/05/2024)
Date of experience: 05/2024

I would like to talk about the free croissants. You have 3 varieties of croissants . The normal croissants always get used then there are only chocolate croissants. I keep mentioning this to the lady receptionist with dark ginger hair. She replies by saying it depends what the customers want. Yes it does depend what customers prefer. However I have visited hotel many times and it is always the chocolate croissants that aren’t eaten if any are not used.
Why can’t she use her common sense/brain and tell the manager . Then he/she can adjust order from local bakery.
I know no day is the same but it is obvious more plan croissants are required.
The management in this area is not working. Ok it’s just a croissant however repeat customers may stop using hotel if they can’t get a quick snack. Ok we are talking about croissants but it can and I’m sure does lead to some people moving to other hotels.
This is basic understanding for the hospitality industry in your hotel.

Wow - that's really a detailed review of our croissant range :-) As you have been a regular customer for many years we particularly appreciate your comments and suggestions. However, after consulting with our staff, there are very different opinions as to which type of croissant is left over the most - if any at all. Most of the time they are all eaten :-) and ideally that is exactly how it should be.
We have taken your advice as an opportunity and have set up a "Croissant Leftovers Committee" We will use tallies to provide evidence. However, if the analysis takes too long, we will provide you with a normal croissant without chocolate and flourishes for your next visit in the morning :-) Just to be on the safe side. Please come and visit us again soon, until then all the best, your Sorat Hotel Berlin Team
No Public Name
Couple
30-39 years
Reviewed: 1 year ago (01/05/2024)
Date of experience: 04/2024

Vollkommen ok für die Lage und Preisniveau.

Ganz lieben Dank für Ihre positive Bewertung, wir hoffen auf ein baldiges Wiedersehen mit Ihnen, herzlichst, Ihr Team vom Sorat Hotel
No Public Name
Family
40-49 years
Reviewed: 1 year ago (01/05/2024)
Date of experience: 05/2024

It was top! We had een good stay in Sorat Hotel

Great to hear that, 'cause we're happy when you're happy. We hope to see you soon again. Kind regards, your team from the Sorat Hotel Berlin
No Public Name
Couple
30-39 years
Reviewed: 1 year ago (01/05/2024)
Date of experience: 05/2024

Muy conforme. El personal muy atento y las instalaciones perfectas tanto en limpieza como en ubicación

Con tantos elogios, no nos queda más remedio que gritar bien alto: ¡Olé!
Muchas gracias por sus elogiosas palabras. Lo compartimos con todo el equipo y nos sentimos muy motivados. Le sugerimos que vuelva a visitarnos muy pronto. Hasta entonces, el equipo del Sorat Hotel Berlin le saluda atentamente
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