Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,542 reviews across 14 portals
:
By Mario C.
Reviewed: 9 months ago (03/09/2025)
Date of experience: 09/2025

Ottima struttura e grande cordialità e professionalità da parte di tutto lo staff

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to share your superb feedback with us.

We are delighted to hear that the structure of our hotel suited your needs, as well as the attentiveness and professionalism of our entire Team. It is also wonderful to know that You enjoyed our varied breakfast and found our service to your satisfaction. Knowing that your experience was flawless is the highest compliment we could receive.

It would be our absolute pleasure to welcome You back and ensure another positive stay!

With warm regards,
Star City Hotel*** Staff
By Martina
Reviewed: 9 months ago (29/08/2025)
Date of experience: 08/2025

Soddisfacente

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your feedback with us.

We are pleased to hear that You found our breakfast enjoyable and that our colleague left You with such a positive impression. However, please let us sincerely apologize that we did not fully meet your expectations in terms of cleanliness and service throughout your stay. Please rest assured that your remarks regarding the carpet and the overall service have been noted and will be addressed with our relevant Teams.

Your suggestion to add more fruit to the breakfast selection – feedback helps us improve and provide an even better experience.

We hope to have the pleasure of welcoming You again and showing You the improvements we are committed to making.

With warm regards,
Star City Hotel*** Staff
By Zeshan
Reviewed: 9 months ago (27/08/2025)
Date of experience: 08/2025

Bad

Dear Valued Guest,

We are truly sorry for this situation, which is particularly unfortunate for us as well, since our Guests’ comfort and ensuring that they leave our hotel with a positive experience is of the utmost importance to us.
With this in mind, we came to the decision to relocate your reservation to one of our partner hotels. Due to an unforeseen technical issue that could not be resolved before your arrival - despite our best efforts until the very last moment - we were unable to accommodate you in our property. Therefore, we offered to transfer your reservation, at no additional cost, to our newly renovated sister hotel, where you were accommodated under the same conditions: same room category and breakfast included in the price.
We informed you of this relocation earlier in the day, in order to avoid any further inconvenience after your long journey, and to ensure that upon your arrival you could immediately check in at the designated hotel.
Once again, we sincerely apologize for this regrettable situation. Please be assured that our decision was made in good faith, with the sole purpose of safeguarding your comfort and overall Guest experience.
We would be delighted to welcome you back to our hotel in the future under better circumstances, giving us the chance to provide you with the truly positive stay.

With kind regards,
Star City Hotel***
No Public Name
Reviewed: 9 months ago (26/08/2025)
Date of experience: 08/2025

Guest has not commented on review

No Public Name
Reviewed: 9 months ago (24/08/2025)
Date of experience: 08/2025

Guest has not commented on review

By Angelo
Reviewed: 9 months ago (21/08/2025)
Date of experience: 08/2025

Me lo sono fatto andare bene

Dear Valued Guest,

Thank you for taking the time to share your impressions following your stay at Star City Hotel***.
We appreciate your candid feedback and are sorry to learn that your experience did not fully meet your expectations. Your ratings and comments have been carefully reviewed, as Guest satisfaction remains a top priority for us. Should you wish to share any further insights regarding your stay or suggestions on how we may improve, please feel free to reach out. Your input is invaluable as we strive to enhance the experience for all our Guests. We sincerely hope that during your next visit to Budapest you will choose our hotel again, allowing us the chance to fully regain your trust and confidence.

With kind regards,
Star City Hotel***
By Andreas Nöhmer
Reviewed: 9 months ago (21/08/2025)
Date of experience: 08/2025

Guest has not commented on review

By Zoe Eleftheriou
Reviewed: 9 months ago (20/08/2025)
Date of experience: 08/2025

I loved the 24 hour reception, the hotel was in a very good location.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share such an exceptional feedback with us.

We are delighted to know that our 24-hour Reception, alongside with the central location enhanced the comfort of your stay. Even more rewarding for us is your recognition of our Team’s efforts at breakfast, where quality food, variety, and genuine smiles come together to create a welcoming start to the day. Your willingness to recommend both Star City Hotel*** and the Mellow Mood Hotels brand means a lot for us.

It was a pleasure to host You, and we sincerely look forward to welcoming You back for another memorable stay in Budapest.

With warm regards,
Star City Hotel*** Staff
By Maurizio
Reviewed: 9 months ago (18/08/2025)
Date of experience: 08/2025

Discreto anche se il personale alla reception è stato davvero cordiale e gentile !!

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your detailed feedback with us.

We are delighted to know that our Staff left a remarkable impression with their kindness and professionalism. On the other hand, we sincerely regret that certain aspects, such as the cleanliness and breakfast did not meet your expectations. Please accept our apologies for the shortcomings in the bathroom cleaning and the freshness of some breakfast items; your comments regarding desserts, containers, and space management have been shared with our Team for immediate review and improvement.

Your observations are invaluable in helping us refine our services, and we hope to have the opportunity to welcome You back in the future, so we may provide You with a more seamless and satisfying experience.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 10 months ago (17/08/2025)
Date of experience: 08/2025

Guest has not commented on review

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