Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,701 reviews across 11 portals
:
No Public Name
Reviewed: 1 year ago (09/08/2025)
Date of experience: 08/2025

Guest has not commented on review

No Public Name
Reviewed: 1 year ago (08/08/2025)
Date of experience: 08/2025

Melania at the reception was amazing! She was so helpful and kind. She helped us sort the air conditioning in our room which was not working. Nothing was a problem she could not resolve. She gave us water with ice when we collected our bags - consistently went above and beyond.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your positive feedback.

We are thrilled to hear that our Front Desk Team was able to assist You promptly and ensure that any issues were resolved to Your satisfaction. It is always our goal to go above and beyond for our Guests, and it is rewarding to know our efforts made such a positive impression. We are equally delighted that You enjoyed the cleanliness of our rooms, the variety at breakfast, and the attentive service throughout Your stay.

Your constructive comments regarding the shower head, soap dispenser and in-room amenities have been duly noted. Let us sincerely that we provide a kettle free of charge at the Reception for making a tea or coffee conveniently, so please do not hesitate to request one.

We look forward to welcoming You back foran even more seamless and enjoyable visit.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (08/08/2025)
Date of experience: 08/2025

Très bien

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your positive feedback with us.

We are delighted to know that You enjoyed our attentive service and found both the room and cleanliness to Your satisfaction. Your high recommendation means a lot to us, and it motivates our Team to continue delivering the best possible Guest experience.

Your trust in us is appreciated, and we look forward to welcoming You back for another pleasant stay in our mesmerizing capital city, Budapest.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (07/08/2025)
Date of experience: 08/2025

Jók!

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for awarding us such excellent ratings!

We are delighted to hear that You thoroughly enjoyed Your stay, appreciated the cleanliness and comfort of our rooms, and experienced attentive service from our Team. We are also pleased that You found our breakfast offering to your liking, especially the lactose-free milk. It is always a priority to provide alternative options for Guests who follow special dietaries. We have noted Your suggestion regarding gluten-free bread, and please kindly note that it is available upon request and served on a plate separately just for You.

Our Team looks forward to welcoming You back, whenever your travels bring You back to Budapest.

With warm regards,
Star City Hotel*** Staff
By Thomas McCarthy
Reviewed: 1 year ago (06/08/2025)
Date of experience: 08/2025

Had a very pleasant stay. We dealt with different members of staff at the front desk over the weekend and they were all very friendly and helpful, even printing out a googlemaps route showing the journey to our destinations, via public transport. The only negative points were 1. In the bathroom, the holder for the shower head was broken, which meant that you had to hold it in your hand while showering and 2) There was a strip of aluminium edging across the bottom of the bathroom doorway, which I didn't notice until I accidentally hit it, hurting my toe.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to provide such detailed and thoughtful feedback.

We are delighted to hear that You had a pleasant stay and that our Front Desk Team made a positive impression with their friendliness and proactive assistance, especially in helping You navigate the city with public transport. It is always our aim to make our Guests feel supported and well looked after throughout their stay. However, we sincerely regret the inconveniences You experienced in the bathroom. Please accept our apologies for the broken shower head holder and the aluminum strip near the door, both matters have been reported to our relevant Team for immediate attention.

As for your breakfast suggestion, thank You for highlighting the absence of English Breakfast Tea. We understand the distinction and we will add this flavor to the current menu.

It was a pleasure having You with us, and we look forward to the opportunity to welcome You back for an even more seamless experience.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (01/08/2025)
Date of experience: 07/2025

Mindennel meg voltunk elégedve, a szoba tisztasága is megfelelő volt, bár takarításnál érdemes az ágy alá is benézni😉.
A zárt parkolót nehezen találtuk meg. Térképet kaptunk, de odaérve, egyáltalán nem volt egyértelmű, hogy ez az a zárt parkoló. Ezeket leszámítva, csak jó tapasztalataink voltak, a személyzet nagyon kedves, segítőkész volt.

Kedves Vendégünk!

Köszönjük, hogy a Star City Hotel***-t választotta és megosztotta velünk tapasztalatait.

Örömmel olvassuk, hogy alapvetően elégedettek voltak, különösen a szoba tisztaságával, a friss reggelivel, valamint a Személyzet segítőkészségével. Külön köszönjük, hogy kiemelte a gluténérzékenyekre való figyelmet, hiszen fontos számunkra, hogy minden Vendégünk számára bőséges választékot biztosítsunk.

A parkolóval és a tisztasággal kapcsolatban pedig köszönjük az észrevételeket, amelyek segítenek minket a folyamatos fejlődésben.

Amennyiben legközelebb is ellátogatnak hozzánk, szeretettel várjuk Önöket egy ennél is kellemesebb élményre!

Tisztelettel,
Star City Hotel*** Csapata
By Allan
Reviewed: 1 year ago (31/07/2025)
Date of experience: 07/2025

Guest has not commented on review

By GIUSEPPE
Reviewed: 1 year ago (30/07/2025)
Date of experience: 07/2025

SODDISFACENTE CON POSSIBILITA' DI PARLARE ANCHE IN ITALIANO (PER CHI CONOSCE POCO L'INGLESE)

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your impressions with us.

We are pleased to hear that You had a satisfactory stay and that our breakfast selection met your expectations with its abundance and quality. Moreover, it is great to know You appreciated the overall service and room comfort. We are also glad that the possibility of communicating in Italian was helpful, our Team always strives to support Guests in the most comfortable way possible.

Our Team hopes to welcome You again on your next visit to Budapest.

With warm regards,
Star City Hotel*** Staff
By Alenka
Reviewed: 1 year ago (28/07/2025)
Date of experience: 07/2025

Ok

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your detailed feedback.

First and foremost, it brought us delight to know our services could meet your expectations. We appreciate your compliments on our service and breakfast, and we value your thoughtful suggestions to include a wider variety of fruits, cold drinkable yogurt, and warm milk to better cater to all Guests, especially children. Furthermore, we apologize for any inconvenience caused by the air conditioning and the cleanliness under the beds; please be assured these matters have been passed on and addressed to enhance future stays.

Your comments motivate us to continue improving and we hope to welcome You back soon.

With warm regards,
Star City Hotel*** Staff
By Yasmin Sabry
Reviewed: 1 year ago (27/07/2025)
Date of experience: 07/2025

I only stayed for one night but the hotel staff were very friendly especially Ms. Meléna who attended to all my needs even after checkout
Although the room was very small but it jad everything
Only one thing wasn't nice is the pillow which was uncomfortable

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your experience with us.

We are very pleased to hear that our Team made your short stay comfortable and continued to assist You even after checkout. Furthermore, it is great to know that You found the room well-equipped and enjoyed our breakfast. While the room size met your needs, we regret that the pillow did not provide the expected comfort, your comment has been noted for our continuous improvements.

It would be a pleasure to have another opportunity to host You again in the nearest future.

With warm regards,
Star City Hotel*** Staff
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