Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,697 reviews across 11 portals
:
No Public Name
Reviewed: 1 year ago (11/08/2025)
Date of experience: 08/2025

Good

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your valuable feedback with us.

We are pleased to hear that your overall experience was generally pleasant, and that You were satisfied with the room comfort and service. Your recommendation means a lot to us and encourages our Team to continue striving for excellence. Regarding the breakfast, we have noticed that we could not completely exceed your expectations, and please do not hesitate to reach out to us if You have any suggestions on how to enhance your future visit.

Our Team looks forward to welcoming You back, whenever your travels bring You back to Budapest.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (10/08/2025)
Date of experience: 08/2025

Buono senza nessun problema

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your feedback with us.

We are delighted to hear that You had a pleasant stay without any problems, and that You enjoyed our clean rooms, attentive service, and varied breakfast selection. We appreciate your suggestion to provide a microwave for heating croissants and brioches, and we will certainly take this into consideration as we look for ways to further enhance our Guests’ dining experience.

It was our pleasure to host You, and we look forward to welcoming You back for another enjoyable stay.

With warm regards,
Star City Hotel*** Staff
By Sean Connelly
Reviewed: 1 year ago (10/08/2025)
Date of experience: 08/2025

We had a really good experience apart from Breakfast, rooms were clean and tidy and the staff were extremely helpful, thank you 😁

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your feedback with us.

We are delighted to hear that You had a pleasant stay, enjoying our clean and tidy rooms as well as the helpful and attentive service of our Staff. Moreover, we appreciate your constructive comments regarding breakfast, particularly the temperature and variety of food, and we will certainly review these points with our Team to enhance the dining experience for future Guests.

It would be a pleasure to welcome You back for your next trip in Budapest.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (10/08/2025)
Date of experience: 08/2025

Guest has not commented on review

No Public Name
Reviewed: 1 year ago (09/08/2025)
Date of experience: 08/2025

Guest has not commented on review

No Public Name
Reviewed: 1 year ago (08/08/2025)
Date of experience: 08/2025

Melania at the reception was amazing! She was so helpful and kind. She helped us sort the air conditioning in our room which was not working. Nothing was a problem she could not resolve. She gave us water with ice when we collected our bags - consistently went above and beyond.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your positive feedback.

We are thrilled to hear that our Front Desk Team was able to assist You promptly and ensure that any issues were resolved to Your satisfaction. It is always our goal to go above and beyond for our Guests, and it is rewarding to know our efforts made such a positive impression. We are equally delighted that You enjoyed the cleanliness of our rooms, the variety at breakfast, and the attentive service throughout Your stay.

Your constructive comments regarding the shower head, soap dispenser and in-room amenities have been duly noted. Let us sincerely that we provide a kettle free of charge at the Reception for making a tea or coffee conveniently, so please do not hesitate to request one.

We look forward to welcoming You back foran even more seamless and enjoyable visit.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (08/08/2025)
Date of experience: 08/2025

Très bien

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your positive feedback with us.

We are delighted to know that You enjoyed our attentive service and found both the room and cleanliness to Your satisfaction. Your high recommendation means a lot to us, and it motivates our Team to continue delivering the best possible Guest experience.

Your trust in us is appreciated, and we look forward to welcoming You back for another pleasant stay in our mesmerizing capital city, Budapest.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (07/08/2025)
Date of experience: 08/2025

Jók!

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for awarding us such excellent ratings!

We are delighted to hear that You thoroughly enjoyed Your stay, appreciated the cleanliness and comfort of our rooms, and experienced attentive service from our Team. We are also pleased that You found our breakfast offering to your liking, especially the lactose-free milk. It is always a priority to provide alternative options for Guests who follow special dietaries. We have noted Your suggestion regarding gluten-free bread, and please kindly note that it is available upon request and served on a plate separately just for You.

Our Team looks forward to welcoming You back, whenever your travels bring You back to Budapest.

With warm regards,
Star City Hotel*** Staff
By Thomas McCarthy
Reviewed: 1 year ago (06/08/2025)
Date of experience: 08/2025

Had a very pleasant stay. We dealt with different members of staff at the front desk over the weekend and they were all very friendly and helpful, even printing out a googlemaps route showing the journey to our destinations, via public transport. The only negative points were 1. In the bathroom, the holder for the shower head was broken, which meant that you had to hold it in your hand while showering and 2) There was a strip of aluminium edging across the bottom of the bathroom doorway, which I didn't notice until I accidentally hit it, hurting my toe.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to provide such detailed and thoughtful feedback.

We are delighted to hear that You had a pleasant stay and that our Front Desk Team made a positive impression with their friendliness and proactive assistance, especially in helping You navigate the city with public transport. It is always our aim to make our Guests feel supported and well looked after throughout their stay. However, we sincerely regret the inconveniences You experienced in the bathroom. Please accept our apologies for the broken shower head holder and the aluminum strip near the door, both matters have been reported to our relevant Team for immediate attention.

As for your breakfast suggestion, thank You for highlighting the absence of English Breakfast Tea. We understand the distinction and we will add this flavor to the current menu.

It was a pleasure having You with us, and we look forward to the opportunity to welcome You back for an even more seamless experience.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (01/08/2025)
Date of experience: 07/2025

Mindennel meg voltunk elégedve, a szoba tisztasága is megfelelő volt, bár takarításnál érdemes az ágy alá is benézni😉.
A zárt parkolót nehezen találtuk meg. Térképet kaptunk, de odaérve, egyáltalán nem volt egyértelmű, hogy ez az a zárt parkoló. Ezeket leszámítva, csak jó tapasztalataink voltak, a személyzet nagyon kedves, segítőkész volt.

Kedves Vendégünk!

Köszönjük, hogy a Star City Hotel***-t választotta és megosztotta velünk tapasztalatait.

Örömmel olvassuk, hogy alapvetően elégedettek voltak, különösen a szoba tisztaságával, a friss reggelivel, valamint a Személyzet segítőkészségével. Külön köszönjük, hogy kiemelte a gluténérzékenyekre való figyelmet, hiszen fontos számunkra, hogy minden Vendégünk számára bőséges választékot biztosítsunk.

A parkolóval és a tisztasággal kapcsolatban pedig köszönjük az észrevételeket, amelyek segítenek minket a folyamatos fejlődésben.

Amennyiben legközelebb is ellátogatnak hozzánk, szeretettel várjuk Önöket egy ennél is kellemesebb élményre!

Tisztelettel,
Star City Hotel*** Csapata
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