Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,698 reviews across 11 portals
:
No Public Name
Reviewed: 1 year ago (15/06/2025)
Date of experience: 06/2025

Jól éreztük magunkat, máskor is szívesen megyünk.

Kedves Vendégünk!

Köszönjük, hogy a Star City Hotel***-t választotta, és hogy megosztotta velünk értékes visszajelzését.

Örömmel olvassuk, hogy jól érezték magukat nálunk, és külön köszönjük, hogy kiemelte a tisztaságot, a segítőkészséget, valamint Személyzetünk udvariasságát. Nagy öröm számunkra, hogy kellemes benyomást tudtunk kelteni.

A reggelire vonatkozó javaslatát köszönjük szépen, szállodánk reggeli kínálatában szerepelnek friss zöldségek, mint például paprika, paradicsom és uborka. Ugyanakkor külön figyelmet fordítunk arra, hogy ezek folyamatosan elérhetők legyenek a reggeli ideje alatt, és javaslata alapján erre még fokozottabban ügyelni fogunk.

Szeretettel várjuk vissza Önöket a jövőben is!

Tisztelettel,
Star City Hotel*** Csapata
By Mirek K.
Reviewed: 1 year ago (11/06/2025)
Date of experience: 06/2025

Bardzo miła i pomocna obsługa, wszędzie czysto, dobre śniadanie. Miło spędzony czas.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to send us your superb feedback on your recent visit.

It brought us great delight to hear that we could make a proper impression by the cleanliness, attentive service, and enjoyed your time with us. Furthermore, we value your suggestion regarding our breakfast offerings. We understand how important a rich and satisfying breakfast is to start the day, and we will certainly explore ways to enhance the variety and quality of dishes to create an even more memorable experience.

Your input helps us improve on a daily basis, and it would be a pleasure to host You again in the nearest future.

With warm regards,
Star City Hotel*** Staff
By Samira Vilela
Reviewed: 1 year ago (10/06/2025)
Date of experience: 06/2025

It was not a good experience

Dear Valued Guest,

Thank you sincerely for taking the time to share your honest feedback with us. Guest reviews are extremely important to us, as they help us to continuously improve the quality of our services.
We were sorry to learn, however, that you chose not to use our services due to the issues you mentioned.
Please allow us to clarify that cleanliness is one of our top priorities. We make every effort to ensure our Guests arrive to a spotless environment. Of course, mistakes can still happen, but in such cases, we are always open to finding a solution and do our best to resolve any issue as quickly as possible. This includes, for example, offering a room change when necessary – subject to availability, though we always aim to accommodate such requests.
Regarding the bathroom supplies you mentioned: the toilet paper is available from the wall-mounted dispensers located next to the toilets, and we provide liquid soap in dispensers installed by the sinks. Additionally, other items such as bar soap, slippers, or extra toiletries are available upon request at the reception. While these are not part of the standard bathroom setup, we are happy to provide them free of charge when requested by our Guests.
Despite the above, we exceptionally accept your complaint request. At the same time, we truly hope that during your next stay in Budapest you will give our hotel another chance, and we will have the opportunity to regain your trust.

With kind regards,
Star City Hotel***
By Nera
Reviewed: 1 year ago (09/06/2025)
Date of experience: 06/2025

Veldig fornøyd og spesiale resepsjonist . Hun er helt utrolig serviceorientert og flink.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your insightful words.

We are delighted that You were very satisfied with your stay and especially touched by your praise for our Receptionist, your recognition means a lot to us. Furthermore, we are pleased that the room, cleanliness, and overall service met your expectations with top marks. Your feedback on breakfast and your constructive suggestion to include cottage cheese is evaluated, and we will certainly take it into consideration as we continuously aim to improve our offerings.

Our Team looks forward to welcoming You back for another pleasant experience at our property.

With best regards,
Star City Hotel*** Staff
By Сергій
Reviewed: 1 year ago (09/06/2025)
Date of experience: 06/2025

Guest has not commented on review

By Max
Reviewed: 1 year ago (06/06/2025)
Date of experience: 06/2025

Guest has not commented on review

By Paul
Reviewed: 1 year ago (04/06/2025)
Date of experience: 06/2025

Very nice hotel 10mins walk from Keleti railway station
Friendly staff
Good WIFI
Nice hot/cold breakfast
Good size room

TV channels very poor
Light outside room 112 kept going on/off even though no one was around

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to send us your overall positive review on your recent visit.

We are delighted to hear we could exceed your expectations with regards to our convenient location near Keleti Railway Station, the friendliness of our Staff, the quality of our Wi-Fi, and the comfort of your room. In addition, it is wonderful to know that You enjoyed our hot and cold breakfast selection, as we aim to provide a fresh and satisfying start to the day.

Your comments regarding the TV channels and lighting outside will be taken into consideration, and we appreciate your suggestion to include English breakfast tea and bacon.

It was a pleasure to have You as our Guest, and we look forward to another opportunity to welcome You back in the future.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (04/06/2025)
Date of experience: 06/2025

Everything is good!

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to send us an amazing review regarding your previous stay.

We are delighted to know You had a pleasant time and we could contribute to your enjoyment. Our Staff's motivation to exceed our Guests' highest expectations, we are glad we managed to leave a great impression at the end of your stay. In addition, we appreciate your suggestions on the breakfast and will improve our offerings.

It would be a honour to host You again in the nearest future!

With kind regards,
Star City Hotel*** Staff
By Azzurra
Reviewed: 1 year ago (03/06/2025)
Date of experience: 06/2025

Ottimo!

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to complete our survey and share your kind impressions.

We are thrilled to know that your overall experience was optimal and that You would confidently recommend both our hotel and the Mellow Mood Hotels brand. It is especially rewarding to hear your compliments on the cleanliness, service, and breakfast, your appreciation of the varied salty and sweet options confirms our dedication to offering a pleasant and balanced start to the day.

Our Team looks forward to welcoming You back for another pleasant visit!

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (03/06/2025)
Date of experience: 05/2025

Впечатление самое лучшее.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your detailed and insightful feedback with us.

We are more than happy to hear that your impression of our hotel was the best and that You enjoyed a high level of cleanliness, attentive service, and a well-equipped room. In addition, it brings us great joy to know that our breakfast selection met your expectations, especially with such a variety of fresh and flavorful options. We also appreciate your valuable suggestion regarding the sausage offerings, providing consistency and choice is important to us, and we will certainly consider this as we continue refining our breakfast service.

Our Team looks forward to welcoming You back for an even more exceptional visit.

With best regards,
Star City Hotel*** Staff
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