Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,697 reviews across 11 portals
:
By Anastasiia
Reviewed: 1 year ago (29/03/2025)
Date of experience: 03/2025

Guest has not commented on review

By Kseniia
Reviewed: 1 year ago (29/03/2025)
Date of experience: 03/2025

Отлично

Dear Valued Guest,

Thank You for taking the time to share your review at Star City Hotel***!

We are delighted to read You consider our hotel to be great, and that we could provide You with a pleasant experience while staying in Budapest. It was our pleasure to assist You, and your recognition motivates us to continually make the best out of ourselves. Our Catering Team strives to serve diverse and fresh variety on a daily basis, and we appreciate your suggestions related to the fried eggs and plain omelette. Rest assured, we have noted your comments in order to make improvements for your future stay.

Our Team looks forward to another opportunity to welcome You back for another exquisite visit.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (26/03/2025)
Date of experience: 03/2025

Nagyon tetszett hogy az utcáról belepve a nagy fa ajtó után más világ tárult elénk. Aranyosak voltak a recepcios csajok.

Kedves Vendégünk!

Köszönjük, hogy szállodánkat, a Star City Hotel***-t választotta és időt szánt arra, hogy értékelését megossza velünk.

Nagy örömmel olvassuk, hogy az utcáról belépve egy teljesen más környezetben találták magukat. Fontosnak gondoljuk, hogy minden Vendégünk számára családias és nyugodt légkört teremtsünk a részletekre való odafigyeléssel. Visszajelzését a Recepciós kollégáinkról nagyon köszönjük, készségesen állunk továbbra is rendelkezésére, ha bármilyen kérdése, vagy kérése felmerülne.

A reggeli során elérhető felvágottakról hasznosnak tartjuk véleményét, és a jövőben igyekezni fogunk azokat vékonyabbra szeletelni.

Szeretettel várjuk vissza egy ennél is kellemesebb kikapcsolódásra!

Tisztelettel,
Star City Hotel*** Csapata
By Seidel
Reviewed: 1 year ago (25/03/2025)
Date of experience: 03/2025

sehr freundlicher Empfang an der Rezeption, sauberes Zimmer, schön dass man abend noch imn der Lobby sitzen kann.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your feedback.

We are glad to hear that You received a warm welcome at the Reception, enjoyed your clean room, and appreciated the option to relax in our lobby in the evening. Your comments regarding the breakfast are crucial, and we will certainly take your suggestion into consideration and work on offering a greater variety of options for our vegetarian Guests. Our goal is always to improve and meet the needs of all our visitors.

Thank You again for your valuable input, and we look forward to welcoming You back for an even better experience!

With warm regards,
Star City Hotel*** Staff
By Eduardo
Reviewed: 1 year ago (24/03/2025)
Date of experience: 03/2025

Satisfatória.

Dear Valued Guest,

Thank You so much for choosing Star City Hotel*** and taking the time to review us.

It is really rewarding to receive your feedback that the service we have provided met your overall expectations. Your comments related to the variety of products at breakfast are appreciated, and we will definitely improve this aspect. We continuously strive to enhance our facilities, including in-room amenities and furnishings, and your insights are valuable in helping us identify areas for improvement.

Our Team aims to make every Guest's stay exceptional, and we look forward to the opportunity to welcome You back to Star City Hotel*** for another great experience.

Warm regards,
Star City Hotel*** Staff
By YULIIA
Reviewed: 1 year ago (23/03/2025)
Date of experience: 03/2025

A big disappointment.

Dear Valued Guest,

We sincerely appreciate you taking the time to review our hotel, as your feedback helps us continuously improve. Our primary goal is to ensure that our Guests have the most complete and enjoyable stay possible, so we are truly sorry to hear that you left with some concerns.

Regarding room sizes, we offer single, double, triple, and quadruple rooms to accommodate the needs of all our guests, whether they are solo travelers or entire families. In any case, our reception staff is always open to finding solutions without compromise, including room upgrades, as Guest satisfaction is our top priority.

We regret that you may have found a hair on the bedsheet, as cleanliness and disinfection are of utmost importance to us. Additionally, we would like to assure you that lactose-free products are naturally part of our breakfast selection, just like traditional dairy products. It is possible that our staff did not replenish these items quickly enough, and we sincerely apologize for this.

All of these concerns have been forwarded to the respective departments to ensure that similar issues do not occur in the future.

We hope that you will choose us again on another occasion, giving us the opportunity to restore your trust in us.

With kind regards,
Star City Hotel***
No Public Name
Reviewed: 1 year ago (20/03/2025)
Date of experience: 03/2025

Very nice would stay again

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to share your feedback!

We are delighted to hear You have enjoyed most of our services, including the room and breakfast. We treat our breakfast service's quality as a priority, we think a great day has to be started with serving fresh and comprehensive variety of meals for our kind Guests. While we are glad these aspects contributed to your visit, please let us sincerely apologize for the lack of soap in the bathroom. We have passed on your feedback and will ensure that the necessary amenities replenished at all times. Your feedback has been shared, and we will ensure that all necessary amenities are replenished at all times. During your stay, please do not hesitate to contact our Reception, and they will promptly resolve any issues You may have.

It was a pleasure for us to host You in Budapest, and we look forward to welcoming You back, whenever your travels bring You back to Budapest.

With warm regards,
Star City Hotel*** Staff
By Thomas
Reviewed: 1 year ago (17/03/2025)
Date of experience: 03/2025

Guest has not commented on review

By Davit
Reviewed: 1 year ago (13/03/2025)
Date of experience: 03/2025

Everything was really good in the hotel, even the location is very good! I would ask you to have teapot in the room and would be nice to have smoking area (at least 1 at the floor).

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to share your exceptional feedback related to your experiences!

It brought us great joy to hear our facilities could suit your needs, including the location, breakfast and cleanliness. We believe these aspects are essential for a comfortable stay, and it is reassuring to know we managed to deliver value alongside our services. However, we appreciate You bringing the benefit of a teapot to our attention. Let us sincerely inform You that kettle is available at the Reception upon request, so please feel free to contact us if You are interested in amenities.

In addition, thank You for sharing your thoughts about providing a smoking area in each floor. While we are a strictly non-smoking establishment in line with Hungarian regulations, we would like to ensure your comfort, so we have a designated smoking area conveniently located outside in front of the hotel.

We would like to thank You again for your choice on us, and we look forward to another opportunity to host You in the future.

With best regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (11/03/2025)
Date of experience: 03/2025

Guest has not commented on review

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