Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,701 reviews across 11 portals
:
By Seidel
Reviewed: 1 year ago (25/03/2025)
Date of experience: 03/2025

sehr freundlicher Empfang an der Rezeption, sauberes Zimmer, schön dass man abend noch imn der Lobby sitzen kann.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your feedback.

We are glad to hear that You received a warm welcome at the Reception, enjoyed your clean room, and appreciated the option to relax in our lobby in the evening. Your comments regarding the breakfast are crucial, and we will certainly take your suggestion into consideration and work on offering a greater variety of options for our vegetarian Guests. Our goal is always to improve and meet the needs of all our visitors.

Thank You again for your valuable input, and we look forward to welcoming You back for an even better experience!

With warm regards,
Star City Hotel*** Staff
By Eduardo
Reviewed: 1 year ago (24/03/2025)
Date of experience: 03/2025

Satisfatória.

Dear Valued Guest,

Thank You so much for choosing Star City Hotel*** and taking the time to review us.

It is really rewarding to receive your feedback that the service we have provided met your overall expectations. Your comments related to the variety of products at breakfast are appreciated, and we will definitely improve this aspect. We continuously strive to enhance our facilities, including in-room amenities and furnishings, and your insights are valuable in helping us identify areas for improvement.

Our Team aims to make every Guest's stay exceptional, and we look forward to the opportunity to welcome You back to Star City Hotel*** for another great experience.

Warm regards,
Star City Hotel*** Staff
By YULIIA
Reviewed: 1 year ago (23/03/2025)
Date of experience: 03/2025

A big disappointment.

Dear Valued Guest,

We sincerely appreciate you taking the time to review our hotel, as your feedback helps us continuously improve. Our primary goal is to ensure that our Guests have the most complete and enjoyable stay possible, so we are truly sorry to hear that you left with some concerns.

Regarding room sizes, we offer single, double, triple, and quadruple rooms to accommodate the needs of all our guests, whether they are solo travelers or entire families. In any case, our reception staff is always open to finding solutions without compromise, including room upgrades, as Guest satisfaction is our top priority.

We regret that you may have found a hair on the bedsheet, as cleanliness and disinfection are of utmost importance to us. Additionally, we would like to assure you that lactose-free products are naturally part of our breakfast selection, just like traditional dairy products. It is possible that our staff did not replenish these items quickly enough, and we sincerely apologize for this.

All of these concerns have been forwarded to the respective departments to ensure that similar issues do not occur in the future.

We hope that you will choose us again on another occasion, giving us the opportunity to restore your trust in us.

With kind regards,
Star City Hotel***
No Public Name
Reviewed: 1 year ago (20/03/2025)
Date of experience: 03/2025

Very nice would stay again

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to share your feedback!

We are delighted to hear You have enjoyed most of our services, including the room and breakfast. We treat our breakfast service's quality as a priority, we think a great day has to be started with serving fresh and comprehensive variety of meals for our kind Guests. While we are glad these aspects contributed to your visit, please let us sincerely apologize for the lack of soap in the bathroom. We have passed on your feedback and will ensure that the necessary amenities replenished at all times. Your feedback has been shared, and we will ensure that all necessary amenities are replenished at all times. During your stay, please do not hesitate to contact our Reception, and they will promptly resolve any issues You may have.

It was a pleasure for us to host You in Budapest, and we look forward to welcoming You back, whenever your travels bring You back to Budapest.

With warm regards,
Star City Hotel*** Staff
By Thomas
Reviewed: 1 year ago (17/03/2025)
Date of experience: 03/2025

Guest has not commented on review

By Davit
Reviewed: 1 year ago (13/03/2025)
Date of experience: 03/2025

Everything was really good in the hotel, even the location is very good! I would ask you to have teapot in the room and would be nice to have smoking area (at least 1 at the floor).

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to share your exceptional feedback related to your experiences!

It brought us great joy to hear our facilities could suit your needs, including the location, breakfast and cleanliness. We believe these aspects are essential for a comfortable stay, and it is reassuring to know we managed to deliver value alongside our services. However, we appreciate You bringing the benefit of a teapot to our attention. Let us sincerely inform You that kettle is available at the Reception upon request, so please feel free to contact us if You are interested in amenities.

In addition, thank You for sharing your thoughts about providing a smoking area in each floor. While we are a strictly non-smoking establishment in line with Hungarian regulations, we would like to ensure your comfort, so we have a designated smoking area conveniently located outside in front of the hotel.

We would like to thank You again for your choice on us, and we look forward to another opportunity to host You in the future.

With best regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (11/03/2025)
Date of experience: 03/2025

Guest has not commented on review

By Nino
Reviewed: 2 years ago (09/03/2025)
Date of experience: 03/2025

Guest has not commented on review

By Rod
Reviewed: 2 years ago (08/03/2025)
Date of experience: 03/2025

Very good but you must fix the main entrance door as its slams shut with an Almighty thud every time someone enters or exits not good especially when people are coming and going during the night it's probably quite an easy fix.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to share your superb and helpful feedback!

We are pleased to know You have found your stay to be satisfactory while visiting Budapest, and that the cleanliness, service, and the adequate breakfast could contribute to your enjoyment. Your comments regarding the noise when closing the front door are appreciated, and we will take your suggestions into consideration as we strive to improve on a daily basis. Should You reach out to us in the future, we would definitely love to assist You further.

It was a pleasure for us to have You as our Guest, and we look forward to the opportunity to welcome You back for an even better experience.

With best regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 2 years ago (06/03/2025)
Date of experience: 03/2025

Service was very super good! the girl at reception is very nice and helpful!

Dear Valued Guest,

Thank You for taking the time to share your amazing thoughts about Star City Hotel***.

We are glad to hear your consideration that everything was perfect during your stay in our hotel. Our Staff's motivation to exceed our Guests' highest expectations, we are relieved to know we managed to leave a really good impression on You, especially the girl at the Reception. We are beyond and above grateful for Your appreciation and kind compliment.

Our Team looks forward to hosting You again whenever your travels bring You back to Budapest.

With warm regards,
Star City Hotel*** Staff
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