Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,544 reviews across 14 portals
:
By Oleg
Reviewed: 1 year ago (05/02/2025)
Date of experience: 02/2025

Everything was great!

By sebastiano gurgone
Reviewed: 1 year ago (04/02/2025)
Date of experience: 02/2025

Buono, ottimo. SIamo rimasti Sodfisfatti di Milena alla reception, gentile, garbata, disponibile, sempre sorridente soprattutto ha risolto un problema importante, infatti avevamo dimenticato un farmaco importante sull'aereo, e lei si è impegnata fin quando lo abbiamo recuperato in aeroporto..grazie cancora Milena

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to send us your positive feedback of your recent visit.

We are glad to hear your experiences that we could provide You with an excellent experience. Moreover, we appreciate your thoughts regarding our Staff, as it is essential for us to make our Guest feel welcome and taken care of during their visit. Your suggestions on breakfast are crucial, and we will take them into consideration when labeling the offerings.

It was a great delight to host You as our Guests, and we look forward to welcoming You back, whenever your travels bring You back to Budapest.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (03/02/2025)
Date of experience: 02/2025

Son unos ESTAFADORES.
Nos quedamos en el hotel y todo bien, hasta que el segundo día, bajamos a desayunar y cuando subimos ya nos habían limpiado la habitación. Después de que viniera el servicio de habitaciones apareció un corte de 20 cm en la cortina y un agujero, perfecto, que parecía hecho con tijeras en la parte baja de la otra cortina.
El hotel nos obligó a pagar la reparación después de insistirles que nosotros NO HABÍAMOS HECHO NADA, eran dos agujeros que a no ser que les clavaras algo era imposible hacerlos.
Se aprovecharon de que éramos una pareja joven y de otro país para forzarnos a pagar, dado que ellos tenían la llave de la habitación y si no no podíamos coger nuestras cosas.
Cuando intentamos explicarles lo sucedido las recepcionistas, ya que hablamos con dos, fueron muy poco empaticas y no nos pusieron soluciones, nos hablaron de mala gana y solo nos decían que pagáramos.
Nos dijeron que abrirían una investigación sobre las cortinas, pero claro, después de que pagáramos.
Es muy difícil de explicar la impotencia y la frustración que sentimos en el momento.
Repito, SON UNOS ESTAFADORES Y UNOS MENTIROSOS.

Dear Valued Guest,

First and foremost, we would like to thank you for choosing our hotel.
At the same time, we regret the situation you experienced. It is important to clarify that, according to our housekeeping policy, our team prioritizes the cleaning of departing rooms first. Naturally, upon Guest request, we can prioritize occupied rooms; however, as you did not make such a request, and the housekeeping staff member who cleaned your room in the afternoon first reported the curtain damage to the reception at 13:44 in the afternoon, the claim that your room was cleaned during breakfast hours is not accurate.
Regarding Guest-caused damage, we have predefined charges that apply in all cases, and the responsible Guest is required to cover these costs, regardless of whether they are young or old, domestic or international. We do not and cannot make exceptions.
Furthermore, our staff has no right under any circumstances to touch or handle our Guests' personal belongings, nor do they have any authority over them. No exceptions are made to this rule.
We regret that you left our hotel with a negative impression, but we do not consider the accusations against us to be justified.
We sincerely hope that you will choose our hotel again in the future, giving us the opportunity to restore your trust in our services.

With kind regards,
Star City Hotel***
By Viktorio Kotsev
Reviewed: 1 year ago (02/02/2025)
Date of experience: 02/2025

Very good

Dear Valued Guest,

Thank You for taking the time to share your review at Star City Hotel***!

We are delighted to read You consider our hotel to be a proper choice, and that we could provide You with an impeccable experience while staying in Budapest. It was our pleasure to assist You, and your recognition motivates us to continually make the best out of ourselves.

Our Team looks forward to another opportunity to welcome You back for another exquisite visit.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (29/01/2025)
Date of experience: 01/2025

Guest has not commented on review

By Némethné Vörös Enikő
Reviewed: 1 year ago (28/01/2025)
Date of experience: 01/2025

Guest has not commented on review

By Matin, Reisebüro Kaufmann
Reviewed: 1 year ago (28/01/2025)
Date of experience: 01/2025

Preis Leistung ok

No Public Name
Reviewed: 1 year ago (27/01/2025)
Date of experience: 01/2025

Guest has not commented on review

By CRISTINA
Reviewed: 1 year ago (27/01/2025)
Date of experience: 01/2025

Guest has not commented on review

No Public Name
Reviewed: 1 year ago (27/01/2025)
Date of experience: 01/2025

Guest has not commented on review

Back to Top CERTIFICATE what's this?