Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,684 reviews across 11 portals
:
By Wyrzykowski
Reviewed: 6 weeks ago (07/06/2026)
Date of experience: 06/2026

Guest has not commented on review

Dear Valued Guest,

Thank you for choosing Star Hotel by Mellow Mood Hotels and for taking the time to share your impressions with us. We are pleased to see your overall positive evaluation, especially regarding the comfort of your room and the quality of service provided by our team. Your likelihood to recommend both our hotel and our brand is especially valued, as Guest satisfaction is fundamental to us. At the same time, we have noted your feedback regarding cleanliness, and your input is important for our continuous improvement efforts. We constantly strive to deliver the highest standards in every aspect of our service. We hope to have the opportunity to welcome You back for another enjoyable stay during your next visit to Budapest.

Kind regards,
Star Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 7 weeks ago (02/06/2026)
Date of experience: 06/2026

Excellent experience. Staff friendly we were there for the champions league final and appreciated the nice touches such as a complimentary drink.

Dear Valued Guest,

It is a great pleasure for us that you chose our hotel, and we especially appreciate you sharing your positive experience with us.
We were delighted to read that the friendliness of our staff contributed to your enjoyable stay. It is particularly pleasing to know that you appreciated the small touches we prepared for the Champions League Final, including the complimentary drink.
Thank you for your wonderful feedback. We sincerely hope to have the pleasure of welcoming you again in the future!

Kind regards,
Star Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (01/06/2026)
Date of experience: 05/2026

Súper buena experiencia y muy buena atención!!

Dear Valued Guest,

Thank you for sharing your satisfaction with your recent stay. We are truly pleased to know you enjoyed the attentive service and had a positive overall experience with us. Your encouraging comments about the room, cleanliness, and service are greatly appreciated. We value your recommendation and look forward to welcoming you again in the future.

Kind regards,
Star Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (30/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Valued Guest,

Thank you for sharing your positive ratings. It’s fantastic to know you held our cleanliness and service in such high regard. Your willingness to recommend both our hotel and our brand means a great deal to us. We sincerely hope that during a future stay in Budapest, you will choose our hotel again. We look forward to welcoming you back.

Kind regards,
Star Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (30/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Valued Guest,

Thank you very much for sharing your excellent ratings regarding your recent stay with us.
We are truly delighted to learn that you were highly satisfied with the comfort and cleanliness of your room, as well as with the quality of service provided by our team. Your willingness to recommend both our hotel and the Mellow Mood Hotels brand is especially rewarding for us.
Your positive feedback serves as valuable motivation to continue delivering high standards to all our Guests. We look forward to welcoming you again during your next visit to Budapest.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Lucy
Reviewed: 2 months ago (27/05/2026)
Date of experience: 05/2026

Clean, close to train station, good value for money

Dear Valued Guest,

Thank you for sharing your thoughts and for highlighting the cleanliness, convenient location, and overall value you experienced. We truly appreciate your positive remarks and your willingness to recommend us. Your feedback motivates our team to continue delivering quality hospitality and exceptional service.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Olga
Reviewed: 2 months ago (25/05/2026)
Date of experience: 04/2026

Very pleasant.

Dear Valued Guest,

We appreciate you taking the time to share your impressions with us.
It brings us great pleasure to know that you had such a pleasant stay and that every aspect of your experience, from the comfort of your room to the cleanliness and service, fully met your expectations. Your excellent ratings and willingness to recommend both our hotel and the Mellow Mood Hotels brand mean a great deal to our entire team. Your satisfaction is very important to us, and we look forward to welcoming you again for another enjoyable visit.

Kind regards,
Star Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (25/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Valued Guest,

Thank you very much for taking the time to share your impressions of your stay with us.
We are truly pleased to see your outstanding ratings across all aspects of your visit, from the comfort of your room and the cleanliness provided to the quality of our service. Knowing that you would highly recommend both our hotel and the Mellow Mood Hotels brand is genuinely appreciated by our entire team.
Your positive feedback is of great importance to us and serves as wonderful encouragement. We hope to have the pleasure of welcoming you back on your next visit to Budapest.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Francesco
Reviewed: 2 months ago (24/05/2026)
Date of experience: 05/2026

Molto buono

Dear Valued Guest,

Thank you for taking the time to share your impressions following your recent stay with us.
We are pleased to know that you had a very good experience and that the quality of your room, the cleanliness, and the service met your expectations. Your positive inclination to recommend both our hotel and the Mellow Mood Hotels brand to others is highly valued.
Your feedback is greatly appreciated and serves as motivation for our team to continue delivering comfortable and enjoyable stays for all our Guests. We look forward to the opportunity to welcome you again on your next visit to Budapest.

Kind regards,
Star Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 2 months ago (19/05/2026)
Date of experience: 05/2026

From the first impression with the taxi that didnt came the overall experiance was bad..

Dear Valued Guest,

First of all, we would like to thank you for choosing our hotel and for taking the time to share your experience with us in such detail.

We were sorry to read that the circumstances surrounding your arrival caused inconvenience to you. However, we would like to clarify that although our hotel does offer airport transfer services for our Guests, this service is available exclusively for an additional fee and is not automatically included in the accommodation booking. The details and conditions of this service are indicated during the reservation process via the Booking.com system. We kindly ask you to review the details of your accommodation booking, as well as any additional services that may have been requested simultaneously, through your Booking.com reservation confirmation.

Following your check-in, our reception colleague immediately contacted the driver concerned, who informed us that he had arrived at the airport prior to the landing of your flight and had waited at the designated meeting point for approximately 40 additional minutes. Based on the information available to us, unfortunately the meeting nevertheless did not take place.

At the same time, we would also like to point out that the transfer service constitutes a separate service from the accommodation reservation itself and, in certain cases, is operated through external partners. Consequently, the investigation and handling of complaints related to such services primarily fall within the responsibility of the respective service provider or the booking intermediary concerned.

Taking all of the above into consideration, we regret to inform you that we are unable to waive or refund the accommodation charges.

Thank you for your understanding. We sincerely hope to have the opportunity to welcome you again in the future under more pleasant circumstances.

Beyond all this, we sincerely hope that you will return to our hotel in the future and that your next stay with us will provide you with a far more pleasant and completely satisfying experience.

Kind regards,
Star Hotel by Mellow Mood Hotels
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