Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,544 reviews across 14 portals
:
No Public Name
Reviewed: 1 year ago (23/01/2025)
Date of experience: 01/2025

Friendly helpful staff, clean room.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for your excellent feedback!

We are delighted to know that our efforts in providing an exceptional experience have earned such kind words from You. Hearing that You appreciated our friendly, helpful Staff and clean rooms reaffirms our commitment to excellence. It would be our absolute pleasure to welcome You back and ensure another outstanding stay in the future!

Our Team sincerely looks forward to hosting You again!

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (20/01/2025)
Date of experience: 01/2025

Összességében meg voltunk elégedve. A szálloda tiszta volt, az ágy kényelmes. Nagyon jó, hogy 24 órás bár áll rendelkezésre, ahol 1,5 literes kiszerelésben lehet vizet vásárolni. Ami kellemetlen volt, hogy a becsekkolást intéző recepciós hölgy kifejezetten flegma és bunkó volt. Konkrétan ostobának nézett, mert a kicsit régebbi kiadású telefonomról nem tudtam 0,01 másodperc alatt elküldeni az email címükre azt a számlát, amit egyébként a szálloda küldött ki nekem. Élből azt feltételezte, hogy a szallas.hu küldte azt a számlát, mintha olyan hülye lennék, hogy nem tudok két email címet megkülönböztetni. Az éjszakás recepciós hölgy viszont már nagyon kedves volt.

Kedves Vendégünk!

Mindenekelőtt szeretnénk megköszönni, hogy bizalmat szavazott szállodánknak, továbbá hogy időt szakított értékelésünkre, mely által folyamatosan fejlődhetünk.
Sajnálattal értesültünk ugyanakkor, hogy a bejelentkezése során problémákba ütközött. Egyeztettünk recepciós kollégáinkkal és tájékoztattuk őket a Vendégeinkkel szembeni, megfelelő magatartás fontosságára, mely kiemelt prioritású számunkra.
A reggeli kapcsán tett javaslatát mindenképpen megfontoljuk, melyet továbbítottunk is az illetékes részleg felé. Köszönjük szépen. Szeretnék ugyanakkor ezúton is elnézést elnézést kérni az okozott kellemetlenségek miatt és bízunk abban, hogy egy későbbi, budapesti tartózkodása során ismét a Star City Hotelt választja.

Üdvözlettel,
a Star City Hotel*** csapata
By Damjanac
Reviewed: 1 year ago (13/01/2025)
Date of experience: 01/2025

Very nice!

Dear Valued Guest,

Thank You for expressing your positive opinion about Star City Hotel***!

It is wonderful to hear You found the room to your taste and that we were able to accomodate your preferences. Your feedback that our Team could provide You with a great service is highly evaluated.

We would be more than happy to have another chance to welcome You at our hotel when You return to Budapest.

Best regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (13/01/2025)
Date of experience: 01/2025

Kellemes jól fűtött szoba,kényelmes ágy, fürdőben a zuhany fülke kissé szűkös.

Kedves Vendégünk!

Köszönjük, hogy szállodánkat választotta és időt szánt arra, hogy értékelését megossza velünk.

Nagyszerűen hangzik, hogy kellemes, jól fűtött szoba fogadta Önt kényelmes ágyakkal, legalább ilyen pozitív benyomást szeretnénk kelteni minden kedves Vendégünk tartózkodásakor. Örömünkre szolgál, hogy a reggeli bő választékánál különösen ízlettek a friss péksüteményeink. A zuhanykabinról szóló visszajelzését feljegyeztük, és az elkövetkezendő fejlesztéseinknél tenni fogunk annak érdekében, hogy ebből a szempontból is megfeleljünk.

Szeretettel várjuk vissza még egy kellemes pihenésre a Star City Hotel***-ben!

Tisztelettel,
Star City Hotel*** Csapata
By Ilona
Reviewed: 1 year ago (12/01/2025)
Date of experience: 01/2025

Prima hotel, vriendelijke en behulpzaam personeel, dichtbij de metro, goede uitval basis voor diverse uitstapjes.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share such a positive and constructive review.

We are truly honored to hear that You found our Staff both friendly and helpful, and that our location provided a convenient and strategic base for your excursions. It is wonderful to know that You enjoyed our breakfast, and we greatly appreciate your valuable feedback regarding the fruit tray. Please rest assured that we will take immediate steps to refresh the fruit more frequently to ensure the highest quality for our kind Guests. Your insights are incredibly important to us, and we are deeply grateful for your contribution to our continuous improvement.

Our Team looks forward to welcoming You back, whenever your travels bring You back to Budapest.

With warm regards,
Star City Hotel*** Staff
By Andrej
Reviewed: 1 year ago (11/01/2025)
Date of experience: 01/2025

10/10

By Forte
Reviewed: 1 year ago (09/01/2025)
Date of experience: 01/2025

Guest has not commented on review

By Mouna
Reviewed: 1 year ago (08/01/2025)
Date of experience: 01/2025

Tres décevante et insupportable, l’hôtel a vraiment gâcher une partie de notre séjour

Dear Valued Guest,

First and foremost, we would like to thank you for choosing our hotel and for taking the time to share your feedback, which helps us constantly improve.
We regret to hear that you encountered inconvenience regarding the bed arrangement upon your arrival. After consulting with our reception staff, we must admit that we made an error by not clarifying your prior request at check-in. However, we offered a room change, which you accepted, and you were able to move to a room with a proper double bed. Ensuring the comfort and peaceful stay of our Guests is our top priority, and we sincerely apologize for the inconvenience caused.

Regarding the bathroom extractor fans, they operate on a timer, which means that after the bathroom light is turned off, they continue to run for an additional 10-15 minutes to fully remove any steam before shutting off automatically. The issue with the refrigerator was valid, and our maintenance staff has since replaced it. Additionally, after consulting with our housekeeping team, we were informed that the bed linens were changed as per your request.

As for the utensils left in your room, we would like to clarify that it is prohibited to take food, drinks, or utensils out of the breakfast area. This is why our staff collected the items from your room. Regarding the breakfast service, it is available to our Guests between 7:00 AM and 10:00 AM. The food is kept warm throughout the entire breakfast period using chafing dishes, which include items such as boiled eggs, sausages, and other hot dishes. Our staff ensures the continuous replenishment of food during this time.

Regarding your claim about waiting 10 minutes to be let into the hotel, we have spoken with our reception team, who informed us that this statement is not accurate. For safety reasons, the main entrance doors are locked at night, but our receptionist opened the door for you immediately upon seeing you, allowing you to enter the building without delay.

We are truly sorry that your stay was not entirely satisfactory. However, we sincerely hope that you will choose our hotel again during your next visit to Budapest, giving us the opportunity to restore your trust in us.

With kind regards,
Star City Hotel***
By Panagiotis
Reviewed: 1 year ago (06/01/2025)
Date of experience: 01/2025

Excellent. Fully satisfying.

Dear Valued Guest,

Thank You for sharing your positive review of your stay at Star City Hotel***.

We are delighted to know that your experience exceeded your expectations and that You found our hotel to be excellent. It brought us great delight that our breakfast offerings and the cleanliness of our rooms met your standards, making your visit enjoyable and relaxing. Your feedback regarding the coffee machine inspires us to continue enhancing our facilities and services to maintain the high standards our Guests deserve.

Our entire Team eagerly anticipates welcoming You back on your next trip to Budapest. Thank You for choosing our property.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 1 year ago (06/01/2025)
Date of experience: 01/2025

Guest has not commented on review

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