Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,701 reviews across 11 portals
:
By Andrej
Reviewed: 2 years ago (11/01/2025)
Date of experience: 01/2025

10/10

By Forte
Reviewed: 2 years ago (09/01/2025)
Date of experience: 01/2025

Guest has not commented on review

By Mouna
Reviewed: 2 years ago (08/01/2025)
Date of experience: 01/2025

Tres décevante et insupportable, l’hôtel a vraiment gâcher une partie de notre séjour

Dear Valued Guest,

First and foremost, we would like to thank you for choosing our hotel and for taking the time to share your feedback, which helps us constantly improve.
We regret to hear that you encountered inconvenience regarding the bed arrangement upon your arrival. After consulting with our reception staff, we must admit that we made an error by not clarifying your prior request at check-in. However, we offered a room change, which you accepted, and you were able to move to a room with a proper double bed. Ensuring the comfort and peaceful stay of our Guests is our top priority, and we sincerely apologize for the inconvenience caused.

Regarding the bathroom extractor fans, they operate on a timer, which means that after the bathroom light is turned off, they continue to run for an additional 10-15 minutes to fully remove any steam before shutting off automatically. The issue with the refrigerator was valid, and our maintenance staff has since replaced it. Additionally, after consulting with our housekeeping team, we were informed that the bed linens were changed as per your request.

As for the utensils left in your room, we would like to clarify that it is prohibited to take food, drinks, or utensils out of the breakfast area. This is why our staff collected the items from your room. Regarding the breakfast service, it is available to our Guests between 7:00 AM and 10:00 AM. The food is kept warm throughout the entire breakfast period using chafing dishes, which include items such as boiled eggs, sausages, and other hot dishes. Our staff ensures the continuous replenishment of food during this time.

Regarding your claim about waiting 10 minutes to be let into the hotel, we have spoken with our reception team, who informed us that this statement is not accurate. For safety reasons, the main entrance doors are locked at night, but our receptionist opened the door for you immediately upon seeing you, allowing you to enter the building without delay.

We are truly sorry that your stay was not entirely satisfactory. However, we sincerely hope that you will choose our hotel again during your next visit to Budapest, giving us the opportunity to restore your trust in us.

With kind regards,
Star City Hotel***
By Panagiotis
Reviewed: 2 years ago (06/01/2025)
Date of experience: 01/2025

Excellent. Fully satisfying.

Dear Valued Guest,

Thank You for sharing your positive review of your stay at Star City Hotel***.

We are delighted to know that your experience exceeded your expectations and that You found our hotel to be excellent. It brought us great delight that our breakfast offerings and the cleanliness of our rooms met your standards, making your visit enjoyable and relaxing. Your feedback regarding the coffee machine inspires us to continue enhancing our facilities and services to maintain the high standards our Guests deserve.

Our entire Team eagerly anticipates welcoming You back on your next trip to Budapest. Thank You for choosing our property.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 2 years ago (06/01/2025)
Date of experience: 01/2025

Guest has not commented on review

By Pongó Barbara
Reviewed: 2 years ago (06/01/2025)
Date of experience: 01/2025

Jó elhelyezkedés, kedves személyzet, hangulatos épület. Nem bántam meg a foglalást.

Kedves Vendégünk!

Köszönjük, hogy szállodánkat, a Star City Hotel***-t választotta és megosztotta velünk fontos értékelését!

Örömünkre szolgál elégedett visszajelzése az elhelyezkedésünket illetően, és megtisztelő olvasni, hogy kedves kiszolgálásban részesült. Személyzetünk törekszik kellemes és családias környezetben üdvözölni a kedves Vendégeket, és a tapasztalatai megnyugtattak minket, hogy sikerült kellemes élményeket okoznunk. Azonban sajnáljuk, hogy a fürdőben található páraelszívó hangosan működött tartózkodása során, a szállodánkra jellemző csendes légkör fenntartása érdekében azonnal megoldottuk a problémát. A távirányító hatótávolságával kapcsolatban tapasztaltakat felülvizsgáltuk, hogy a következő pihenésén csak hiánytalan szolgáltatásokkal találkozzon.

Szeretettel várjuk vissza a közeljövőben, és köszönjük a megtisztelő lehetőséget és a bizalmat, hogy fogadhattuk Önt és minket választott.

Üdvözlettel,
Star City Hotel*** Csapata
No Public Name
Reviewed: 2 years ago (05/01/2025)
Date of experience: 01/2025

Guest has not commented on review

By Noemi Zaharia
Reviewed: 2 years ago (04/01/2025)
Date of experience: 01/2025

Összességében megvoltunk elégedve, tiszta, hangulatos szállás.Az elhelyezkedése nagyon jó, közel van a keleti pályaudvarhoz és a városligethez.Rövidebb megszállásnak tökéletesen megfelel.

Kedves Vendégünk!

Köszönjük, hogy szállodánkat, a Star City Hotel***-t választotta és időt szánt arra, hogy értékelését megossza velünk.

Örömmel olvassuk, hogy összességében meg voltak elégedve családias környezetünk tisztaságával és hangulatával. Elhelyezkedésünk szempontjából valóban kedvező döntésnek bizonyulunk, hiszen a Keleti pályaudvar csupán pár perc távolságra helyezkedik el, ahonnan könnyedén bejárható a főváros.

Reméljük, hogy a jövőben megtisztel minket még egy tartózkodással, szeretettel várjuk vissza egy újabb kellemes pihenésre.

Üdvözlettel,
Star City Hotel*** Csapata
By ED
Reviewed: 2 years ago (03/01/2025)
Date of experience: 01/2025

Hotel muy confortable y limpio.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to share your positive feedback of your recent stay with us.

It brought us joy to know we could suit your tastes with regards to the comfort in your room and the cleanliness throughout our establishment. We are motivated to greet our kind Guests in a spotlessly clean environment, and it is reassuring to hear that we managed to make your visit enjoyable. Regarding the fruit slices in breakfast, we appreciate your opinion, and we will continue refining our service to provide an even better experience in the future.

We would like to thank You again for your trust, and we look forward to welcoming You back, whenever your travels bring You back to Budapest.

With warm regards,
Star City Hotel*** Staff
By Eva
Reviewed: 2 years ago (29/12/2024)
Date of experience: 12/2024

Guest has not commented on review

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