Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,702 reviews across 11 portals
:
By Francesco
Reviewed: 4 months ago (24/05/2026)
Date of experience: 05/2026

Molto buono

Dear Valued Guest,

Thank you for taking the time to share your impressions following your recent stay with us.
We are pleased to know that you had a very good experience and that the quality of your room, the cleanliness, and the service met your expectations. Your positive inclination to recommend both our hotel and the Mellow Mood Hotels brand to others is highly valued.
Your feedback is greatly appreciated and serves as motivation for our team to continue delivering comfortable and enjoyable stays for all our Guests. We look forward to the opportunity to welcome you again on your next visit to Budapest.

Kind regards,
Star Hotel by Mellow Mood Hotels
No Public Name
Reviewed: 4 months ago (19/05/2026)
Date of experience: 05/2026

From the first impression with the taxi that didnt came the overall experiance was bad..

Dear Valued Guest,

First of all, we would like to thank you for choosing our hotel and for taking the time to share your experience with us in such detail.

We were sorry to read that the circumstances surrounding your arrival caused inconvenience to you. However, we would like to clarify that although our hotel does offer airport transfer services for our Guests, this service is available exclusively for an additional fee and is not automatically included in the accommodation booking. The details and conditions of this service are indicated during the reservation process via the Booking.com system. We kindly ask you to review the details of your accommodation booking, as well as any additional services that may have been requested simultaneously, through your Booking.com reservation confirmation.

Following your check-in, our reception colleague immediately contacted the driver concerned, who informed us that he had arrived at the airport prior to the landing of your flight and had waited at the designated meeting point for approximately 40 additional minutes. Based on the information available to us, unfortunately the meeting nevertheless did not take place.

At the same time, we would also like to point out that the transfer service constitutes a separate service from the accommodation reservation itself and, in certain cases, is operated through external partners. Consequently, the investigation and handling of complaints related to such services primarily fall within the responsibility of the respective service provider or the booking intermediary concerned.

Taking all of the above into consideration, we regret to inform you that we are unable to waive or refund the accommodation charges.

Thank you for your understanding. We sincerely hope to have the opportunity to welcome you again in the future under more pleasant circumstances.

Beyond all this, we sincerely hope that you will return to our hotel in the future and that your next stay with us will provide you with a far more pleasant and completely satisfying experience.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Anna G
Reviewed: 4 months ago (19/05/2026)
Date of experience: 05/2026

Camera silenziosa in posto tranquillo. Staff gentile e disponibile

Dear Valued Guest,

Thank you for taking the time to share your impressions following your recent stay with us.
We are pleased to hear that you found your room quiet and appreciated the convenience of reaching the city center on foot within a short walk. Knowing that the room facilities, location, cleanliness, comfort, and our team's service contributed positively to your overall experience is highly valued. Thank you for your feedback regarding the condition of the bed and our breakfast selection, particularly the fruit offerings. We are sorry that we were unable to provide the level of quality you reasonably expected in these areas. Nevertheless, your comments will certainly be shared with the relevant departments for review and consideration. We continuously work on expanding and improving our services, and we sincerely hope that during your next stay in Budapest you will choose our hotel again, allowing us the opportunity to provide you with an even more satisfying and enjoyable experience.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Csupor Klára
Reviewed: 4 months ago (17/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Kedves Vendégünk,

Nagyon szépen köszönjük, hogy szállodánkat választotta, valamint hogy időt szánt értékes visszajelzése megosztására.
Örömmel látjuk, hogy elégedett volt szobája tisztaságával és kényelmével, valamint csapatunk által nyújtott szolgáltatás színvonalával. Pozitív értékelése különösen sokat jelent számunkra, és nagyszerű motivációt ad ahhoz, hogy továbbra is a lehető legmagasabb színvonalra törekedjünk.
Külön öröm számunkra, hogy szállodánkat és a Mellow Mood Hotels márkát is szívesen ajánlaná mások számára. Reméljük, hogy következő budapesti látogatása alkalmával ismét vendégeink között üdvözölhetjük.

Üdvözlettel,
a Star Hotel by Mellow Mood Hotels csapata
No Public Name
Reviewed: 4 months ago (17/05/2026)
Date of experience: 05/2026

Camas cómodas. Falta una tele. Y al estar en la calle principal, el ruido de los bares es hasta altas horas de la noche

Dear Valued Guest,

Thank you very much for your honest feedback.
We kindly ask you to verify whether this review was indeed intended for our hotel, as all of our rooms are equipped with a television as standard, and there are no bars or entertainment venues located in the immediate vicinity of the property. Nevertheless, we sincerely hope that you will choose our hotel for a future stay, and that we will have the opportunity to provide you with a much more positive experience.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Miśko
Reviewed: 4 months ago (14/05/2026)
Date of experience: 05/2026

Zabrakło mi wody w butelkach w pokoju

Dear Valued Guest,

Thank you very much for choosing our hotel and for honouring us with your honest feedback.
We are pleased to see your excellent ratings across all aspects of your stay, including room quality, cleanliness, and the service provided by our team. Your strong recommendation is truly appreciated and encourages us to uphold our high standards of hospitality.
We would like to kindly inform you that bottled water is not included among the in-room amenities. However, a selection of drinks is available at our reception drink bar, where our colleagues will be pleased to assist you. We hope to have the pleasure of welcoming you back during your next visit to Budapest.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Guillermo
Reviewed: 4 months ago (10/05/2026)
Date of experience: 05/2026

Hotel muy agradable. Personal muy atento y siempre dispuesto a ayudar. Desayuno variado, con todo lo necesario para empezar bien el día.
Habitación muy limpia, no solo al llegar sino la diaria también, tanto habitación como el baño.
La cercanía del transporte público para llegar a todos lados rápidamente es otro punto a favor.
Ninguna queja la verdad.

Dear Valued Guest,

We are truly grateful that you chose our hotel, and we would especially like to thank you for taking the time to share your experience and impressions with us in such detail.
We were delighted to read your kind words regarding our staff. Our team works every day to ensure that our Guests receive the most attentive and welcoming service possible, therefore it means a great deal to us that you appreciated their helpfulness and attitude so positively.
It is also a great pleasure for us to know that you were satisfied with the cleanliness of your room and the standard of the daily housekeeping service. For our housekeeping team, it is always a priority to provide a tidy, clean, and comfortable environment for our Guests throughout their stay.
We would also like to sincerely thank you for your detailed feedback regarding our breakfast selection. We are very pleased that you appreciated both the variety and the quality of the products offered, as well as the continuous attention of our colleagues to ensure everything remained available throughout breakfast service. We especially value your remarks regarding the lactose-free options and the smaller details such as the quality honey, butter, and boiled eggs, as our goal is always to provide a breakfast experience that accommodates the widest possible range of Guest preferences and needs.
It is a true honour for us that you rewarded our services with the highest ratings and that you would recommend our hotel to others as well.
We sincerely hope to have the pleasure of welcoming you again in the future, and that your next stay with us will be just as pleasant and memorable.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Athina Chroni
Reviewed: 4 months ago (04/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Valued Guest,

Thank you for taking the time to share your outstanding feedback with us.
We are delighted to learn that you were thoroughly satisfied with your room, the high standards of cleanliness, and the attentive service provided by our team. Your enthusiasm for recommending both our hotel and the Mellow Mood Hotels brand is truly valued and serves as a great encouragement for us.
It was our pleasure to have you as our Guest, and we appreciate your positive impressions. We hope to welcome you back on your next visit to Budapest for another memorable stay.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Fannar Þór
Reviewed: 4 months ago (02/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Valued Guest,

We truly value your generous ratings across all areas, especially your strong endorsement of our hotel and the Mellow Mood Hotels brand. Your satisfaction is very important to us. It’s a pleasure to know that our cleanliness standards, service, and comfortable rooms contributed to an enjoyable stay. We look forward to welcoming you again in the future.

Kind regards,
Star Hotel by Mellow Mood Hotels
By Ibolya
Reviewed: 4 months ago (29/04/2026)
Date of experience: 04/2026

Spacious room, was able to do yoga as well, which is rare on accomodations. Also was nice and quiet, windows looking to an interior garden. I was provided with a kettle, so enjoyed my evening/ morning tea.Breakfast was delicios, location perfect, 10 minutes walk from 2 main metrolines and different bus connections . Staff was kind and helpful. Definitely will choose again this hotel and recommend for my friends and anyone else to try.

Dear Valued Guest,

We are grateful that you chose our hotel, and we sincerely thank you for taking the time to share your experience with us. It is a pleasure to know that your stay was filled with such positive impressions. We are delighted that the comfort of our hotel, its location, and our services all contributed to a relaxing and enjoyable experience. We also appreciate your kind words regarding our team, as it is especially important to us that our Guests feel comfortable and well cared for. It is particularly rewarding to know that you would recommend our hotel to others and would choose us again in the future.

We would be delighted to welcome you back on your next visit to Budapest.

Kind regards,
Star Hotel by Mellow Mood Hotels
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