Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,488 reviews across 16 portals
:
By Perlina
Reviewed: 4 months ago (07/10/2025)
Date of experience: 10/2025

Buono

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your detailed feedback.

We are pleased to hear that aspects of your stay, such as the service and breakfast, overall proved to be efficient and enjoyable. It is reassuring for our Team to know that, despite the shortcomings, You were able to have a pleasant experience.

We are, however, sorry to learn that the room did not fully meet your expectations and that cleanliness fell short. Please rest assured that your comments have been shared with our relevant Team for immediate attention. We also appreciate your suggestion regarding breakfast. For future stays, we are happy to provide warm milk upon request, and our Team will gladly assist to make your breakfast experience more comfortable and enjoyable.

Your feedback is invaluable in helping us refine our services, and we would be delighted to welcome You back to Star City Hotel*** for a more comfortable and seamless stay.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 4 months ago (06/10/2025)
Date of experience: 10/2025

Guest has not commented on review

By Benjamin Sakem
Reviewed: 4 months ago (05/10/2025)
Date of experience: 10/2025

Very confortable and the Staff at the reception were amazing.

Dear Valued Guest,

Thank You sincerely for choosing Star City Hotel*** and for sharing your thoughtful feedback.

We are delighted to read that You found our hotel very comfortable and that our Reception Staff made such a positive impression. It is also gratifying to know You recommend both Star City Hotel*** and the Mellow Mood Hotels brand.

On the other hand, please accept our sincerest apologies that your room felt cold during your stay. Please rest assured that our heating system is now fully operational, and all rooms are pleasantly adjustable to ensure maximum comfort for our Guests.

It brings us great joy that overall You had an enjoyable and memorable experience, and we sincerely hope to welcome You back to Star City Hotel*** for another remarkable stay in Budapest.

With warm regards,
Star City Hotel*** Staff
By Elisa
Reviewed: 4 months ago (05/10/2025)
Date of experience: 10/2025

Albergo pulito, ottima posizione.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your experiences.

We are delighted to hear that You found our hotel clean and enjoyed our convenient location. It is reassuring to know that our Staff could also make a proper impression. We note your feedback regarding the size of the breakfast area. Please be assured that we are continuously exploring ways to improve the breakfast experience for our Guests, including optimizing the layout and flow to make serving oneself easier.

Your recognition of our efforts and your suggestions are greatly appreciated, and they inspire our Team to continue delivering comfortable and memorable stays.

We would be delighted to welcome You back to Star City Hotel*** and look forward to making your next visit even more enjoyable.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 4 months ago (03/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Dear Valued Guest,

Thank you very much for taking the time to review our hotel.
Your feedback is always a valuable foundation for our continuous improvement.

We are, however, sorry to learn that your stay was not entirely satisfactory.
Please allow us to draw your attention to the fact that our reception is available 24 hours a day, every day of the week, and our team is always happy to assist our Guests — including arranging a possible room change whenever occupancy allows.

Beyond this, we have also discussed your comments with the relevant departments to ensure greater attention is paid to room cleanliness, even higher levels of courtesy towards our Guests, and to improving the variety of our breakfast selection.

We sincerely apologize for any inconvenience you may have experienced.

Once again, thank you for taking the time and effort to share your honest impressions with us. We truly hope that should you return to Budapest in the future, you will give us another opportunity to welcome you back and restore your confidence in our services.

With kind regards,
Star City Hotel***
No Public Name
Reviewed: 4 months ago (03/10/2025)
Date of experience: 10/2025

Guest has not commented on review

By Miki
Reviewed: 4 months ago (02/10/2025)
Date of experience: 10/2025

Guest has not commented on review

By Jan Maršálek
Reviewed: 4 months ago (30/09/2025)
Date of experience: 09/2025

nic moc, na to abychom přijeli a čistě se tu vyspali a najedli ráno tak asi v pohodě, ale celkový dojem nebyl moc dobrý.

No Public Name
Reviewed: 4 months ago (29/09/2025)
Date of experience: 09/2025

Nous sommes globalement satisfait de notre séjour dans votre établissement et nous ne regrettons pas de vous avoir choisi.

Dear Valued Guest,

Thank You very much for choosing Star City Hotel*** and for taking the time to share such a detailed review of your experience.

We are pleased to hear that overall You were satisfied with your stay and felt that your expectations were met. It is reassuring to know that our location, cleanliness, and varied breakfast options contributed positively to your visit.

On the other hand, we are grateful for your constructive comments regarding the welcome experience and the savory breakfast dishes. We sincerely regret if the arrival did not feel as warm as it should have been, as our Team always strives to create a welcoming and friendly atmosphere for all our Guests. Please rest assured that we have shared your feedback with our Staff to ensure that the first impression is consistently positive. As for the breakfast, your suggestion regarding flavors has been noted and will be taken into consideration as we continue improving our culinary offering.

Your balanced feedback is evaluated, and we hope to have the opportunity to welcome You again and make your next stay even more pleasant.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 4 months ago (29/09/2025)
Date of experience: 09/2025

Guest has not commented on review

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