Star Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 7,488 reviews across 16 portals
:
By Giovanni
Reviewed: 5 months ago (10/09/2025)
Date of experience: 09/2025

Il soggiorno è stato piacevole e rilassante. La camera comoda ed efficiente

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for sharing your kind impressions with us.

We are pleased to hear that your stay was both pleasant and relaxing, and that You found the room comfortable and efficient. It is also rewarding to know that You enjoyed our abundant and satisfying breakfast. On the other hand, we have noted your scores regarding cleanliness, service, and overall experience. Your feedback is very important to us and will be shared with our Team to ensure that we continue to improve and deliver the highest level of comfort and hospitality.

We would be delighted to welcome You back on Your next visit to Budapest and provide You with an even more seamless stay.

With warm regards,
Star City Hotel*** Staff
By Krisánné Szőllősi Margit Szabi..
Reviewed: 5 months ago (09/09/2025)
Date of experience: 09/2025

Kedves, segítőkész személyzet. Kéréssel bátran fordulhattam hozzájuk. Tágas, jól berendezett, tiszta, csendes szoba.

Kedves Vendégünk!

Köszönjük, hogy a Star City Hotel***-t választotta és időt szánt arra, hogy értékelését megossza velünk.

Nagy örömmel olvassuk visszajelzését, mely szerint szolgáltatásaink összhangban voltak az igényekkel, és hogy teljes mértékben teljesíteni tudtuk a leírásban foglaltakat. Megnyugvásnak tartjuk, hogy Személyzetünk segítőkészen fogadta kérdéseit, Vendégeink bátran fordulhatnak hozzánk bármilyen probléma esetén. A szoba kényelmére, berendezettségére, valamint a bőséges reggeli kínálatára különös figyelmet szentelünk annak érdekében, hogy minden Vendégünk elégedetten érezze magát.

Szeretettel várjuk vissza Önöket a közeljövőben egy hasonlóan pozitív kikapcsolódásra.

Tisztelettel,
Star City Hotel*** Csapata
No Public Name
Reviewed: 5 months ago (08/09/2025)
Date of experience: 09/2025

Guest has not commented on review

By Jayarajan Ramasamy
Reviewed: 5 months ago (06/09/2025)
Date of experience: 08/2025

We are a couple with two children and really enjoyed our 2 night stay at Starcity! Breakfast was available for almost 3 hours in the morning! So no rush in wake up early the morning. Very happy to give them high ratings in maintenance, service and food etc.

Dear Valued Guest,

Thank You for choosing Star City Hotel*** for your family stay and for sharing your positive feedback.

We are delighted to hear that You and your children enjoyed your two-night stay with us. It is reassuring to know that our extended breakfast service allowed for a relaxed start to the day and that our maintenance, service, and food offerings met your expectations. Your compliments will be shared with the entire Team, they will be thrilled to hear that their efforts contributed to such a remarkable experience.

Your feedback inspires us to continue providing memorable stays for our Guests, and we sincerely hope to welcome You and your family back to Star City Hotel*** in the near future.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 5 months ago (05/09/2025)
Date of experience: 09/2025

Perfect

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your excellent feedback with us.

It was a pleasure to host You during your longer stay in Budapest. We are relieved to hear that everything, from the room and cleanliness to the service and breakfast — met your expectations perfectly. We always aim to provide a welcoming environment with utmost care to the details.

We sincerely hope to have the opportunity of welcoming You back on your next visit to Budapest.

With warm regards,
Star City Hotel*** Staff
No Public Name
Reviewed: 5 months ago (03/09/2025)
Date of experience: 09/2025

Perfect

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your experience with us.

We are pleased to read that You had an excellent stay and that our breakfast service, room, and overall facilities met your expectations. It is also reassuring to know that You would recommend both our Hotel and the Mellow Mood Hotels brand to others. Your suggestions regarding the breakfast hours are highly evaluated, we will definitely take your thoughts into consideration.

Our Team hopes to have the pleasure of welcoming You back soon for another enjoyable stay in our fabulous capital city, Budapest.

With best regards,
Star City Hotel*** Staff
By Mario C.
Reviewed: 5 months ago (03/09/2025)
Date of experience: 09/2025

Ottima struttura e grande cordialità e professionalità da parte di tutto lo staff

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and taking the time to share your superb feedback with us.

We are delighted to hear that the structure of our hotel suited your needs, as well as the attentiveness and professionalism of our entire Team. It is also wonderful to know that You enjoyed our varied breakfast and found our service to your satisfaction. Knowing that your experience was flawless is the highest compliment we could receive.

It would be our absolute pleasure to welcome You back and ensure another positive stay!

With warm regards,
Star City Hotel*** Staff
By Martina
Reviewed: 5 months ago (29/08/2025)
Date of experience: 08/2025

Soddisfacente

Dear Valued Guest,

Thank You for choosing Star City Hotel*** and for taking the time to share your feedback with us.

We are pleased to hear that You found our breakfast enjoyable and that our colleague left You with such a positive impression. However, please let us sincerely apologize that we did not fully meet your expectations in terms of cleanliness and service throughout your stay. Please rest assured that your remarks regarding the carpet and the overall service have been noted and will be addressed with our relevant Teams.

Your suggestion to add more fruit to the breakfast selection – feedback helps us improve and provide an even better experience.

We hope to have the pleasure of welcoming You again and showing You the improvements we are committed to making.

With warm regards,
Star City Hotel*** Staff
By Zeshan
Reviewed: 5 months ago (27/08/2025)
Date of experience: 08/2025

Bad

Dear Valued Guest,

We are truly sorry for this situation, which is particularly unfortunate for us as well, since our Guests’ comfort and ensuring that they leave our hotel with a positive experience is of the utmost importance to us.
With this in mind, we came to the decision to relocate your reservation to one of our partner hotels. Due to an unforeseen technical issue that could not be resolved before your arrival - despite our best efforts until the very last moment - we were unable to accommodate you in our property. Therefore, we offered to transfer your reservation, at no additional cost, to our newly renovated sister hotel, where you were accommodated under the same conditions: same room category and breakfast included in the price.
We informed you of this relocation earlier in the day, in order to avoid any further inconvenience after your long journey, and to ensure that upon your arrival you could immediately check in at the designated hotel.
Once again, we sincerely apologize for this regrettable situation. Please be assured that our decision was made in good faith, with the sole purpose of safeguarding your comfort and overall Guest experience.
We would be delighted to welcome you back to our hotel in the future under better circumstances, giving us the chance to provide you with the truly positive stay.

With kind regards,
Star City Hotel***
No Public Name
Reviewed: 5 months ago (26/08/2025)
Date of experience: 08/2025

Guest has not commented on review

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