The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 9,837 reviews across 6 portals
:
No Public Name
Friends
80+ years
Reviewed: 3 days ago (01/10/2026)
Date of experience: 09/2026

Hotel staff were exceptionally helpful and cheerful throughout our stay: really impressive. Congratulations

No Public Name
Couple
70-79 years
Reviewed: 3 days ago (01/10/2026)
Date of experience: 09/2026

Mostly very satisfied. Excellent location, easy access to the town centre. The room was clean but was very small.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re pleased to know you enjoyed our excellent location and found it convenient to explore the town centre. It’s also great to hear the cleanliness of your room and the quality of service met your expectations, and your positive ratings are greatly appreciated by the whole team.

We understand that your room felt on the smaller side, and we’re grateful for your honest feedback on this aspect. Your comments help us to continually review how we can make our guests feel as comfortable as possible.

Thank you again for choosing to stay with us and for your thoughtful review. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Dale Rowe
Business
40-49 years
Reviewed: 3 days ago (01/10/2026)
Date of experience: 09/2026

Great hotel, friendly staff and a perfect location to explore the city.

Breakfast is delicious as is the evening menu.

Dear Dale,

Thank you very much for taking the time to share your lovely feedback following your recent stay with us.

We’re truly delighted to hear that our team’s warm and friendly approach, along with our excellent location, helped make your visit so enjoyable and convenient for exploring the city. It’s also wonderful to know that you were impressed by both the breakfast and evening menu options during your time here.

Your top ratings for room quality, cleanliness, service, value, and particularly for our on-site parking, mean a great deal to everyone on the team. We’re so pleased that your room was spotless and provided a comfortable haven after a day enjoying York.

Thank you again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 6 days ago (28/09/2026)
Date of experience: 09/2026

Very nice hotel. Staff were very pleasant and helpful. Highly recommended! Will definitely recommend and go back.

Dear Guest,

Thank you so much for taking the time to share your kind words. It’s wonderful to know you had such a great stay and appreciated the warm service from our team. Your intention to return and recommend us really means a lot.

We look forward to welcoming you back soon.

Kind regards
from all of us at The Churchill
By PHILIP HARRIS
Couple
70-79 years
Reviewed: 6 days ago (28/09/2026)
Date of experience: 09/2026

very good, apart from what has been mentioned, would probably not return as the hotels location served a purpose for this visit

Dear Philip,

Thank you for taking the time to share your thoughts with us. We're pleased to hear you found our rooms, cleanliness, and service very good, and that our location was convenient for your trip.

We understand that your visit was for a particular purpose, and truly appreciate having had the chance to host you.

Kind Regards
The Churchill hotel
No Public Name
Family
50-59 years
Reviewed: 1 week ago (27/09/2026)
Date of experience: 09/2026

Clean hotel. Good check in experience. Value considering there were three adults in a room. Tried to eat at the restaurant or beer garden and couldn’t get in

Dear Guest,

Thank you so much for taking the time to share your thoughts with us. We're delighted you found the hotel clean and enjoyed your check-in experience, as well as the value of your stay with three adults in a room.

We’re sorry to hear you were unable to dine with us in the restaurant or beer garden during your visit. Your feedback helps us to better understand our guests’ needs, and we will certainly look at ways to improve availability during busy times.

It’s also wonderful to know you found our location ideal for exploring the old city, and we appreciate your recognition of our cleanliness and value.

Kind regards
from all of us at The Churchill
By Sarah Woodcock
Family
50-59 years
Reviewed: 1 week ago (27/09/2026)
Date of experience: 09/2026

We loved our stay with you, thank you. High quality, beautiful room, lovely service . Loved the garden bubbles too. Best element the style and quality of the room, and service.

Dear Sarah Woodcock,

Thank you so much for sharing your feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed the quality and style of your room, and that our team’s service helped make your visit so memorable. It’s wonderful to know that you appreciated the unique atmosphere provided by our garden bubbles as well—these are favourite features for many of our guests.

Your perfect scores for room, location, cleanliness, service, and value are truly appreciated by everyone here. Knowing you had such a positive experience with all aspects of your stay is incredibly rewarding for our team.

Thank you again for your lovely review. We look forward to welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Group
50-59 years
Reviewed: 2 weeks ago (23/09/2026)
Date of experience: 09/2026

Not very satisfied, room standard was appalling when compared to what i paid, was expecting more, they even charged £18 a night for car parking, parking should be free if staying as a guest, terrible decision to charge visiting overnight customers parking

No Public Name
Couple
20-29 years
Reviewed: 2 weeks ago (23/09/2026)
Date of experience: 09/2026

The Churchill hotel was the ideal place for my partner and I, it was close to the city centre and the staff were really friendly.

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We're delighted to hear that our location was just right for your visit and made exploring the city centre easy for you both. It's great to know that you felt so welcome thanks to our friendly team, as creating a warm and relaxing atmosphere is very important to us.

Your fantastic scores for our rooms, cleanliness, service and value mean a great deal to everyone here. Knowing you had an enjoyable experience together is truly rewarding.

Thank you once again for your kind words. We hope to welcome you and your partner back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 2 weeks ago (23/09/2026)
Date of experience: 09/2026

Lovely room as usual, slightly offended by the welcome but the checking out was very friendly and professional

Dear Guest,

Thank you very much for sharing your thoughts with us. We’re delighted that your room met your expectations once again, and that you found the check-out experience especially welcoming and professional.

We’re truly sorry to hear that the welcome at arrival didn’t feel as warm as intended, which is not the impression we wish to leave. Your feedback is invaluable and helps us provide the level of service all our guests deserve.

Kind regards
from all of us at The Churchill
Back to Top CERTIFICATE what's this?