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Public Reviews Score
89%

"Very satisfied"

Based on 9,850 reviews across 6 portals
:
By Mr S Sadler
Couple
60-69 years
Reviewed: 4 days ago (29/05/2026)
Date of experience: 05/2026

We had a wonderful time at The Churchill hotel, staff were warm and friendly from the moment we arrived , faultless, thanks to everyone, we will return soon

Dear Mr S Sadler,

Thank you so much for taking the time to share your lovely feedback following your recent visit to The Churchill. We’re absolutely delighted to hear you had such a memorable stay and that our team’s warm welcome made a lasting impression from the moment you arrived.

It’s wonderful to know you found your room, the hotel surroundings, and our dining areas all immaculately clean, and that our location allowed you to make the most of exploring York’s highlights within easy reach. We truly appreciate your kind comments regarding the overall value, and it’s great to hear you felt the pricing was fair for the area.

We do understand your thoughts on car parking charges. Like most hotels in the centre of York, complimentary parking is very rare, but we always strive to keep our rates competitive to the city.

Thank you once again for your generous words. We look forward to welcoming you back for another fantastic stay very soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 days ago (29/05/2026)
Date of experience: 05/2026

Overall the experience was disappointing due to the comments mentioned. However, the excellent attitude of the staff can be commended.

The lack of a lift and the steps at the front door are challenging to the less abled and this should be noted in promotional literature.

By cem tozar
Couple
40-49 years
Reviewed: 5 days ago (28/05/2026)
Date of experience: 05/2026

It was very good. The room was very clean, the staff was helpful. We are very satisfied with our stay.

Dear cem,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you found your room to be spotless and that our team’s assistance added positively to your experience. It's truly encouraging for everyone here to know you were so satisfied with your visit.

Your comments and perfect scores across the board are greatly appreciated. Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 5 days ago (28/05/2026)
Date of experience: 05/2026

Great location in a very nice visual setting. Considering the price, this was a very good value room though the shower-bath was a little disappointing in terms the quality of the materials used i.e. the shower screen was not large enough meaning that the overhead shower could not be really used if one did not want to flood the bathroom

Dear Guest,

Thank you so much for taking the time to share your thoughts with us. We’re delighted to hear you found the location beautiful and enjoyed the value of your room, as well as the cleanliness and friendly service.

We do appreciate your honest feedback regarding the shower-bath. Your comments on the design and materials are taken on board, and we’re sorry for any inconvenience it caused during your stay.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 5 days ago (28/05/2026)
Date of experience: 05/2026

Lovely friendly hotel in a good location .
Carpark a bit expensive after paying to stay in the hotel.
I would stay at this hotel in the future if I visit York again.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

It’s wonderful to hear that you enjoyed our welcoming atmosphere and convenient location, and we’re really pleased to know you would choose to return on your next visit to York.

We appreciate your comments regarding the car park charges. As is common for hotels in the centre of York, complimentary parking is very rare, but we always do our best to keep our rates in line with other options in the area.

Thank you again for your kind words and for letting us know that you had a positive experience overall. We look forward to welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 5 days ago (28/05/2026)
Date of experience: 05/2026

We had a lovely weekend and would deffinately return there. It was our 4th time with you. We wouldnt really want to look anywhere else.

Dear Guest,

Thank you so much for letting us know about your recent stay and for continuing to choose us time and again. It’s wonderful to hear that you enjoyed your weekend and that you feel at home with us every time you visit.

We're really delighted and grateful for your loyalty—there’s no higher compliment than when guests return and have no desire to stay anywhere else. Your kind remarks about the room, location, cleanliness, service, and value mean a lot to the whole team, and we’re thrilled to know everything met your expectations once again.

We truly appreciate you taking the time to share your experience, and we can’t wait to welcome you back for your next visit.

Kind regards
from all of us at The Churchill
By Malcolm Moughton
Couple
60-69 years
Reviewed: 5 days ago (28/05/2026)
Date of experience: 05/2026

The beer garden was a god send, with the very hot weather we had...this was one of the best gardens of any hotel we have stayed at.

Dear Malcolm,

Thank you so much for your kind words and detailed feedback. We are really pleased to know that you enjoyed relaxing in our beer garden, especially during the recent warm weather—it’s wonderful to hear it made your stay so memorable.

We're also grateful for your comments about our housekeeping and team; we always aim to provide spotless rooms and attentive service. Regarding your remarks on car parking charges, we do our utmost to keep our prices in line with other hotels in central York, where complimentary parking is very rare.

We hope to welcome you back soon for another enjoyable stay.

Kind regards
from all of us at The Churchill
By Chris Mooney
Alone
70-79 years
Reviewed: 5 days ago (28/05/2026)
Date of experience: 05/2026

A brief but reasonably comfortable stay in a well located property, with attentive, polite and friendly staff.

Dear Chris,

Thank you very much for taking the time to share your feedback with us following your recent stay.

We’re delighted to hear that our central location worked so well for your visit, making it easy to explore all that York has to offer. It’s also wonderful to know that you found the team to be attentive, courteous and welcoming throughout your time here.

It’s good to read that you found your stay comfortable overall, and we’re pleased the cleanliness and service met your expectations. We also appreciate your comments on the pricing—it’s important to us to offer good value for guests while maintaining our standards.

Thank you again for your review. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Kim Cuttriss
Couple
50-59 years
Reviewed: 1 week ago (23/05/2026)
Date of experience: 05/2026

So impressed by our stay here! Fabulous room, wonderful staff and the perfect location for enjoying York.

Dear Kim,

Thank you so much for taking the time to share your glowing feedback following your recent stay with us.

We’re absolutely delighted to hear that you were so impressed and that your experience in York was made even better by your fabulous room and our team’s warm hospitality. It’s wonderful to know that our location helped you make the most of everything the city has to offer, and that you found both the cleanliness and service up to the mark.

Your high ratings across all aspects truly mean a lot to everyone here. We greatly appreciate your kind words and are so pleased that your visit left such a positive impression.

We hope to have the pleasure of welcoming you back for another memorable stay in York very soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 1 week ago (23/05/2026)
Date of experience: 05/2026

We were happy with the distance from the city centre and the service we received, However the room was smaller than expected and we were disappointed with view out of the window.

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