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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Ross
Couple
60-69 years
Reviewed: 1 week ago (18/10/2026)
Date of experience: 10/2026

The room was clean but the size of the room and shower were small. The food in the restaurant was delicious.

Dear Ross,

Thank you for sharing your thoughts about your recent stay with us. It’s great to hear you enjoyed our restaurant meals and appreciated the convenient location near the town centre. We are also delighted that you found the room to be spotless.

We understand that the room and shower felt a little compact and take note of your comments regarding value for money.

Kind regards
from all of us at The Churchill
By Alison S
Family
50-59 years
Reviewed: 1 week ago (16/10/2026)
Date of experience: 10/2026

Excellent. Great location, lovely rooms, excellent food and very helpful and friendly staff. Ian especially makes the place very welcoming.

Dear Alison ,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you found our location convenient for exploring York, and that your room provided both comfort and style during your visit. It's especially rewarding to know you enjoyed the quality of our food and felt so warmly welcomed by our team. Your kind mention of our staff’s friendliness and helpfulness is greatly appreciated, and it’s always lovely when individual team members make such a positive impression.

Your excellent scores across room quality, cleanliness, service, and location really mean a lot to us all. Feedback like yours motivates our team to continue delivering memorable experiences to every guest.

Thank you again for your lovely comments. We look forward to the pleasure of welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By Julia Worth
Friends
80+ years
Reviewed: 1 week ago (15/10/2026)
Date of experience: 10/2026

The receptionist who came to my aid when I was taken poorly was wonderful.
I would recommend the hotel to everyone and would like to return for a visit .

Dear Julia,

Thank you so much for taking the time to share your heartfelt feedback following your stay with us.

We’re truly grateful for your kind words about our team, and it means a great deal to know that the receptionist was there for you when you needed help. Ensuring our guests feel cared for in every situation is incredibly important to us, and it’s reassuring to hear that you felt so well supported during your time here.

It’s wonderful to know that you found your room convenient for accessing the reception, bar and restaurant, and that you appreciated our standards of cleanliness and value. Receiving perfect scores across all areas, from service to location and price, is incredibly rewarding for everyone on the team.

Thank you again for recommending us to others and for your intention to return – nothing could make us happier. We look forward to welcoming you back to The Churchill in the future.

Kind Regards
John Wallace
General Manager
No Public Name
Friends
80+ years
Reviewed: 1 week ago (15/10/2026)
Date of experience: 10/2026

Staff were professional and very welcoming.
When one of our group became unwell, the help given was very competent as well as caring.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re truly pleased to hear that you found our team to be both warm and professional throughout your visit. It means a lot to know that when a member of your group felt unwell, you felt well supported and cared for—your reassurance about our staff’s genuine concern and competence is greatly appreciated by everyone here.

It’s wonderful to know that your experience was further enhanced by our convenient location, just a short stroll from Bootham Bar and York Minster. Your perfect scores for room quality, cleanliness, service, and value are deeply gratifying and serve as great encouragement to the whole team.

Thank you again for your thoughtful comments. We hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 1 week ago (15/10/2026)
Date of experience: 10/2026

Very pleasant hotel in an ideal position for exploring York.
The rooms were nicely furnished and all of the staff were extremely helpful

Dear Guest,

Thank you so much for taking the time to share your impressions after your stay with us. It's wonderful to know you appreciated the prime location as a base for exploring York, as well as the quiet and comfortable setting of your room.

We're especially pleased that you noticed the high standard of cleanliness throughout the hotel and found our team helpful. Your comment about pricing is completely understood—being in the heart of York does sometimes affect room rates, but we do strive to provide good value.

Kind regards
from all of us at The Churchill
By Lee guest
Couple
30-39 years
Reviewed: 1 week ago (15/10/2026)
Date of experience: 10/2026

It was a lovely place and the bridlesuite was beautiful.
I just wasn't happy with the parking charge

Dear Lee,

Thank you very much for taking the time to share your thoughts. We’re delighted that you enjoyed your stay with us and found the bridal suite to be such a special experience.

We understand your frustration about the parking charge. As we are located in the centre of York, complimentary parking is unfortunately not something typically offered by hotels in the area, but we do our best to keep the fees as reasonable as possible.

We appreciate your feedback and hope to welcome you back in the future.

Kind regards
from all of us at The Churchill
By Janine Johnson
Friends
50-59 years
Reviewed: 1 week ago (15/10/2026)
Date of experience: 10/2026

Fabulous and we will be returning .Staff lovely and hotel is full of character.Location is excellent and we were lucky that the weather on October was good enough to enjoy a drink in the beer garden.

Dear Janine,

Thank you so much for sharing your fantastic feedback following your recent stay with us.

We’re truly delighted to know that you had such an enjoyable visit and that our team’s warm and welcoming approach stood out for you. It’s lovely to hear you appreciated the unique character of the hotel and made the most of our excellent location for exploring York.

It sounds like you had the perfect opportunity to relax in the beer garden, especially with the October weather on your side. We’re pleased you found this space enjoyable during your stay.

Your top marks for room quality, cleanliness, service, and location are greatly appreciated, as is your wonderful comment that you’ll be returning. We look forward to welcoming you back for another memorable stay at The Churchill.

Kind regards
from all of us at The Churchill
By Javier
Couple
50-59 years
Reviewed: 1 week ago (15/10/2026)
Date of experience: 10/2026

Excelente, el personal y la atención espectacular. Muy buena ubicación y la limpieza de las habitaciones impecable. Desayuno muy bueno, variado y abundante.

Dear Javier,

Thank you so much for taking the time to share your wonderful feedback with us.

We are absolutely delighted to know that the service and attention from our team helped to make your stay so memorable. It's fantastic to hear that our close proximity to the city centre contributed positively to your visit, and we’re really pleased you enjoyed the quality and variety of our breakfast.

Your compliments regarding the immaculate cleanliness of your room and the overall value you found in your experience truly mean a great deal to us. We always strive to provide the best for our guests, and knowing you felt so well looked after is incredibly rewarding.

We hope to have the pleasure of welcoming you again the next time you visit York.

Kind regards
from all of us at The Churchill
By Kimberley
Couple
40-49 years
Reviewed: 1 week ago (15/10/2026)
Date of experience: 10/2026

Amazing. Everything about this hotel is perfect, and all of the staff are so friendly and welcoming.

Dear Kimberley,

Thank you so much for your wonderful feedback and for taking the time to share your impressions following your recent stay with us.

We’re absolutely thrilled to hear that your experience with us was such a positive one, and it’s fantastic to know that every aspect—from the comfort and presentation of your room to the overall atmosphere of the hotel—lived up to your expectations. Knowing that our team’s friendliness and welcoming approach helped make your stay all the more special means a great deal to everyone here.

Your perfect scores across all areas, including location, cleanliness, service, and value, are incredibly rewarding for us and serve as great encouragement as we strive to provide memorable experiences for our guests.

Thank you once again for your kind words and thoughtful review. We hope to have the pleasure of welcoming you back to The Churchill for another perfect visit in the future.

Kind regards
from all of us at The Churchill
By Tania Davies
Business
50-59 years
Reviewed: 2 weeks ago (13/10/2026)
Date of experience: 10/2026

Lovely hotel, quality experience, good food and great to have parking. My room was exceptional, really good shower. Would rebook.

Dear Tania,

Thank you so much for taking the time to share your kind feedback following your recent visit.

We’re truly delighted to hear that you enjoyed your stay and found our location so convenient for exploring the centre of York, especially with the added ease of having on-site parking. It's wonderful to know that your room provided just what you were hoping for, with a comfortable space and a shower that made your experience extra special. Knowing you appreciated the quality of our food and the overall atmosphere means a lot to us all.

Your perfect scores across room quality, cleanliness, service, and value are greatly appreciated by the team. Hearing that you would choose to rebook is the best compliment we could hope for.

Thank you again for your lovely comments. We look forward to welcoming you back to The Churchill for another memorable stay.

Kind regards
from all of us at The Churchill
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