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Public Reviews Score
89%

"Very satisfied"

Based on 9,843 reviews across 6 portals
:
By Tim
Business
50-59 years
Reviewed: 4 days ago (20/08/2026)
Date of experience: 08/2026

Excellent hotel with very tastefully furnished and decorated rooms.
Pleasant reception staff always make you welcome.
Quiet rooms, and very relaxing 4 poster rooms with beautiful dep bath and spacious...
Thanks

By Sally
Family
40-49 years
Reviewed: 4 days ago (20/08/2026)
Date of experience: 08/2026

Great we really enjoyed it thank you for our stay . Great room why are you making me write more when no more is needed??

No Public Name
Couple
50-59 years
Reviewed: 5 days ago (19/08/2026)
Date of experience: 08/2026

Disappointed. We usually stay further out and it was a birthday treat for me. We visit York at least twice a year We was really looking forward to it .. did not match our expectation. Room was shabby and badly needs an update. Carpet was not very clean it had patches of what looked like bleach. Stains. Very little hanging space. ( my husband did not unpack) . No usb charging points in the room. It was difficult to get the window open ( it would only open at the bottom not the top and it kept coming down.. I have COPD and it cause me some difficulty to breathe. Bathroom needs updating. Tiles worn and faded. A noisy room to stay in due to closeness to door to the reception.

By Maclennan
Couple
60-69 years
Reviewed: 5 days ago (19/08/2026)
Date of experience: 08/2026

Another perfect stay.Excellent staff and location,what more could we want.We will definitely be back.

By Lesley
Friends
50-59 years
Reviewed: 6 days ago (18/08/2026)
Date of experience: 08/2026

Been before and was happy so returned not quite as impressed as the first time as the room did seem smaller and less plush even though we booked same style room.

By Mr sword
Couple
50-59 years
Reviewed: 6 days ago (18/08/2026)
Date of experience: 08/2026

Fair loved York loads ………………………………………………..,,.,..,..,,,,,………………………………………………………….,………….,……………………….,,,,,

No Public Name
Couple
60-69 years
Reviewed: 6 days ago (18/08/2026)
Date of experience: 08/2026

Great location but hotel a bit run down in places. Staff were pleasant but seemed a bit unenthusiastic.

No Public Name
Couple
30-39 years
Reviewed: 6 days ago (18/08/2026)
Date of experience: 08/2026

We honestly were disappointed compared to when we came in 2023 where we got engaged. Only thing we really enjoyed was the restaurant on the evening and breakfast.

By Alan Rhodes
Couple
70-79 years
Reviewed: 6 days ago (18/08/2026)
Date of experience: 08/2026

Overall very good, we will book again. Asking me to “Please write at least 62 more characters” is not appropriate in a review

By Tracey
Couple
50-59 years
Reviewed: 6 days ago (18/08/2026)
Date of experience: 08/2026

Stayed here a few times could only stay one night we have used the bar and restaurant before and loved it the food etc is really good

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