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Public Reviews Score
89%

"Excelent"

Bazat pe 9,866 6 portalurile 6
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Cu Peter Crossan
Couple
70-79 years
Reviewed: 4 zile în urmă (13/07/2026)
Data experienței: 07/2026

Excellent stay staff attitude excellent which is the icing on the cake I had feedback previously on the hotel contact email and special mention to Ian on reception and Harry in the beer garden and the lovely lady who served us tea in the garden.i also mentioned replacing the cutlery as the knifes are very blunt

Dear Peter,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s fantastic to hear that you enjoyed such a positive experience and that our team’s approach really stood out during your visit. The warm welcome from our reception and garden staff, along with the attentive service in the beer garden, means a great deal to us. Your compliments will certainly be shared with the team, as they’ll be delighted to know they made such an impression on your stay.

We are grateful for your high praise of every aspect—from your room and our location to cleanliness, service, and value. We also appreciate you mentioning the cutlery; your suggestions help us to keep improving the guest experience.

Thank you once again for your kind comments and for reaching out previously by email with your feedback. We hope to have the pleasure of welcoming you back to The Churchill in the near future.

Kind regards
from all of us at The Churchill
Niciun nume public
Friends
60-69 years
Reviewed: 4 zile în urmă (13/07/2026)
Data experienței: 07/2026

Thoroughly enjoyed my stay. Wouldn’t have normally chosen somewhere with steps at front as disabled but was joining friends. The staff were so helpful, assisting with my scooter. I was offered a shower stool too which was brilliant (as was the level access shower) A fan was a welcome addition to room too as weather very hot. Room was very close to reception but I wasn’tdisturbed at all. I felt very well looked after and nothing was too much trouble for the staff team. A little suggestion - brightly coloured key cards - not white.., they are too well camouflaged against white bedding and we kept mislaying them! Sort that and provide ramped access and this place would be pretty well perfect!

Dear Guest,

Thank you so much for taking the time to share such detailed and thoughtful feedback following your recent stay with us.

We're absolutely delighted to hear that you thoroughly enjoyed your visit and that our team were able to support you with your scooter and offer amenities like the shower stool and fan to help make your stay as comfortable as possible, especially during the warm weather. It’s wonderful to know that your room’s location provided both convenience and quiet, and that you felt so well cared for by everyone here—your kind words about the staff really do mean a lot to us all.

Your suggestion about the key cards is greatly appreciated. We completely understand how easily white cards can get lost against light bedding, and your idea for brighter colours is very helpful—feedback like this is invaluable as we always look for ways to make each visit even better for our guests. We also note your thoughts about ramped access and appreciate you raising this, as accessibility is something we continually strive to improve.

Thank you again for your generous comments and high scores for our location, cleanliness, service, and the comfort of your room. We hope to have the opportunity to welcome you back for another enjoyable and relaxing stay in York.

Kind regards
from all of us at The Churchill
Niciun nume public
Couple
50-59 years
Reviewed: 5 zile în urmă (12/07/2026)
Data experienței: 07/2026

Would love to return, hotel was amazing!
The room was very warm due to the weather and the fan in our room didn’t work but other than that would 100% recommend.
We thoroughly enjoyed our stay.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such an enjoyable experience, and it means a great deal to know you would love to return and would recommend us so highly. Your perfect scores for our rooms, location, cleanliness, service, and value are truly appreciated and will be shared with the whole team.

We do, however, regret that the room felt a bit too warm during your visit and that the fan was not working as it should. We understand how important a comfortable environment is, particularly in warmer weather, and your comments are invaluable as we continue to look for ways to improve our guests’ experience.

Thank you once again for your kind words and thoughtful feedback. We very much hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
Cu Ian
Couple
50-59 years
Reviewed: 5 zile în urmă (12/07/2026)
Data experienței: 07/2026

I would recommend this hotel and return. I have covered off everything I wanted to say and now just filling the character requirements 😀

Dear Ian,

Thank you so much for sharing your thoughts and for taking the time to leave such positive feedback. It’s wonderful to know you enjoyed the hotel’s excellent location and appreciated the cleanliness throughout your stay.

We’re also pleased you found our service to your satisfaction. Your understanding regarding the pricing during York races is very much appreciated.

Kind regards
from all of us at The Churchill
Niciun nume public
Couple
50-59 years
Reviewed: 5 zile în urmă (12/07/2026)
Data experienței: 07/2026

Great helpful reception team, enjoyed our stay and would definitely recommend and stay again when visiting York

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

It’s wonderful to hear that our reception team made such a positive impression and contributed to the enjoyment of your visit. We’re pleased you found our location convenient for exploring York on foot, and that your room was a comfortable and clean space for your stay. Your mention of the great service and your intention to recommend us is truly appreciated by everyone here.

We also value your observations about the shower area and are grateful you brought this to our attention—it’s helpful feedback as we continue to improve the experience for all our guests. Regarding parking, we understand the cost can sometimes feel high and, like most city centre hotels in York, we strive to keep charges as competitive as possible given the demand in the area.

Thank you once again for your thoughtful review and high scores across so many aspects of your stay. We look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
Niciun nume public
Couple
50-59 years
Reviewed: 5 zile în urmă (12/07/2026)
Data experienței: 07/2026

Overall great stay, room a little small and breakfast not amazing for one of us but all in all we enjoyed the themed boutique feel.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We're really pleased to hear that you enjoyed our boutique style and the unique character of the hotel, and that your room was spotlessly clean throughout your visit. It's great to know our team made you feel welcome and that our location helped make your trip even more enjoyable.

We do appreciate your honest comments regarding the size of your room and the breakfast experience. While we're glad you found the room suitable for your short stay, we understand that for a longer visit it might feel a little more compact. Your feedback is helpful and we appreciate you sharing your perspective.

Thank you again for your positive ratings and thoughtful remarks on value. We're delighted you felt your experience was worth it, and we hope to have the opportunity to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
Niciun nume public
Couple
60-69 years
Reviewed: 5 zile în urmă (12/07/2026)
Data experienței: 07/2026

A very good base for a city break.
Pillows are very hard. Might be better to have one hard and one soft on each side of the bed.
Room beautifully appointed but have you tried filling the kettle in the sink? Impossible! We were inventive with using mugs to fill it, though!
Good shower in terms of water power and temperature.

Dear Guest,

Thank you very much for taking the time to share your detailed feedback following your recent stay with us.

We’re delighted to hear that you found our location convenient for exploring the city and that your room’s comfort and style made a positive impression. It’s especially pleasing to know you appreciated the powerful shower and that our housekeeping team ensured your room was kept spotless throughout your stay. Your high marks for service and value are truly appreciated by everyone here.

Thank you for highlighting your thoughts on the pillows and the kettle setup. We understand how much of a difference these details can make to your overall comfort, and we appreciate your creativity in finding a way to fill the kettle. Your suggestions are valued and will certainly be considered as we continue to review our amenities to provide the best possible experience for our guests.

Thank you once again for your thoughtful comments and perfect ratings across the board. We hope to welcome you back to The Churchill for another enjoyable city break soon.

Kind regards
from all of us at The Churchill
Cu Karen Jones
Couple
60-69 years
Reviewed: 5 zile în urmă (12/07/2026)
Data experienței: 07/2026

Excellent friendly staff, room was well decorated and comfy and clean. Food was excellent would definitely return

Dear Karen,

Thank you so much for taking the time to share your generous feedback following your recent stay with us.

We’re truly delighted to know you had such a positive experience and that our friendly team made you feel so welcome during your visit. It’s wonderful to hear that your room’s décor and comfort met your expectations, and that you found everything spotlessly clean.

We’re also thrilled that you enjoyed your meals with us—your praise for the food means a lot to the whole team. Your perfect scores across all aspects of your stay are hugely appreciated and serve as a real encouragement.

Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back to The Churchill for another excellent visit in the future.

Kind regards
from all of us at The Churchill
Cu Debbie and Ivan Smith
Couple
60-69 years
Reviewed: 1 săptămână în urmă (09/07/2026)
Data experienței: 07/2026

Excellent. We really enjoyed it 😀 we would stay here again and definitely recommend it. Really lovely man called Ian. Made my day x

Dear Debbie and Ivan,

Thank you so much for your wonderful review and for sharing such positive feedback about your stay with us. We are delighted that you enjoyed your time here and truly appreciate the kind words about our team and your experience with us.

It's great to hear you found our staff friendly, the location convenient, and the facilities clean and welcoming. We hope to see you again soon.

Kind regards
from all of us at The Churchill
Niciun nume public
Couple
60-69 years
Reviewed: 1 săptămână în urmă (07/07/2026)
Data experienței: 07/2026

Room was a bit warm, heavy bedding, slightly noisy with window open. Decor quirky and rather dark. TV didnt work! Disappointed with reception staff. Would like to see parking included in price at this rate. Decent bathroom and ideal location. Food menu and bar area looked interesting but competing with all the options York has to offer so not used.

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