The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 9,844 reviews across 6 portals
:
By Alan Rhodes
Couple
70-79 years
Reviewed: 2 months ago (18/08/2026)
Date of experience: 08/2026

Overall very good, we will book again. Asking me to “Please write at least 62 more characters” is not appropriate in a review

Dear Alan,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know that you had such a positive experience overall and that our location in York, clean facilities, and friendly service met your expectations. Your high ratings across most areas are greatly appreciated and mean a great deal to our team.

We also take note of your feedback regarding the review process itself. While this is managed externally and isn’t something we control, your comment is genuinely valued and will be passed along so your perspective can be considered in future developments.

Thank you again for your thoughtful review and for choosing to stay with us. We look forward to welcoming you back to The Churchill for another enjoyable visit.

Kind regards
from all of us at The Churchill
By Tracey
Couple
50-59 years
Reviewed: 2 months ago (18/08/2026)
Date of experience: 08/2026

Stayed here a few times could only stay one night we have used the bar and restaurant before and loved it the food etc is really good

Dear Tracey,

Thank you very much for sharing your feedback and for continuing to choose us for your visits to York.

We’re delighted to hear that you always enjoy your stays with us, even if it was just for one night this time. It’s wonderful to know that our bar and restaurant have left such a positive impression, and that you’ve consistently been pleased with the food and atmosphere on your visits. Your comments about the convenience of our location, as well as your top ratings for the room, service, cleanliness, and value, truly mean a lot to all of us.

Thank you again for your kind words and loyalty. We look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Alone
70-79 years
Reviewed: 2 months ago (08/08/2026)
Date of experience: 07/2026

Great .lovely to be upgraded as the days in York were part of a family celebration of my 75th birthday. I would be happy to stay again and recommend to others
The reception staff were very helpful. and I really liked the elegant Victoria building and the querkiness of the decor.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re delighted to hear that your time in York—especially for such a special family occasion—was made even more memorable by the upgrade to the Blenheim suite. It’s fantastic to know you enjoyed both the comfort of your room and the unique, elegant character of our Victorian building. The quirky touches in our decor are something we love to hear guests appreciate!

Your comments about our reception team being so helpful really mean a lot, as they take great pride in ensuring everyone feels warmly welcomed. It’s also lovely to know our location made exploring York’s historic centre easy for you, and we appreciate all your top marks for service, cleanliness, and value.

Thank you once again for recommending us and for your kind words throughout your review. It would be a pleasure to welcome you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Jo
Family
50-59 years
Reviewed: 2 months ago (08/08/2026)
Date of experience: 07/2026

Comfortable. Enjoyable. Helpful, friendly staff. Great location for city centre and train station. Ii

Dear Jo,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We are so pleased to hear that you found our hotel comfortable and enjoyed your time here. It’s lovely to know our team’s helpfulness and friendly approach made a difference to your experience, and that our close proximity to both the city centre and train station proved convenient for your plans in York.

Your comments regarding room cleanliness are very important to us and we sincerely apologise that your bathroom was not up to the standard you expected on arrival. Rest assured, your feedback will be shared with our housekeeping team to ensure that we maintain our usual high standards at all times.

Thank you again for your honest and balanced review. We value your perspective on both what contributed to your enjoyable stay, and where there is room for us to enhance the guest experience further. We hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (07/08/2026)
Date of experience: 07/2026

It was really good we were made very welcome by the staff especially the reception staff and we would not hesitate to stay here again and would definitely recommend the hotel to friends and family.

Dear Guest,

Thank you so much for sharing your fantastic feedback following your recent stay with us.

It's wonderful to know that you felt so warmly welcomed by our team, especially at reception, and we’re delighted to hear you would happily return and recommend us to others. Your kind words truly mean a lot to everyone here.

We’re so pleased that you enjoyed the comfort of your room and appreciated the tea and coffee facilities, as well as the high standard of cleanliness. It’s great to hear our central location made it easy for you to explore the city, and that you felt your stay represented great value for both the hotel and the setting.

Thank you again for your thoughtful comments and glowing recommendations. We look forward to welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By John Harrison
Couple
60-69 years
Reviewed: 3 months ago (05/08/2026)
Date of experience: 07/2026

We had the bridal suite , what a superb room and spacious , we had ordered Champagne , expecting it to be in the room , so contacted reception but couldn’t at first find it on the booking , eventually sorted it out

Dear John,

Thank you very much for taking the time to share your wonderful feedback following your recent stay with us.

We’re thrilled to hear that you enjoyed the bridal suite and found it to be both superb and spacious—making your stay especially memorable. Your perfect ratings across all aspects, from the comfort of your room to the quality of our service, location, cleanliness, and value, are truly appreciated by the entire team.

We’re sorry to hear there was some initial confusion with your Champagne order and that you had to follow up with reception before it was sorted. We’re glad it was resolved for you in the end, and your feedback is invaluable as we look for ways to make all special requests as seamless as possible in the future.

Thank you again for your lovely comments. We hope to have the pleasure of welcoming you back to The Churchill for another wonderful stay.

Kind regards
from all of us at The Churchill
By Jan Warren
Couple
60-69 years
Reviewed: 3 months ago (05/08/2026)
Date of experience: 07/2026

First time at this hotel and we will definitely be back it was a fabulous stay everything about it was perfect from the rooms to the lovely staff
I wouldn’t stay anywhere else now when visiting York and can’t wait to go back

Dear Jan ,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that your first experience at our hotel was so enjoyable, and it means a great deal to us that you wouldn’t consider staying anywhere else when visiting York. Knowing that you found the rooms to be just right, the team welcoming, and the overall experience perfect really brings us joy.

Your kind words about our location and the spotless condition of your room are much appreciated, as is your mention of the value you received for your stay. It’s wonderful to know that our setting just a short walk from the city centre added to your visit and that our efforts to maintain high standards in both cleanliness and service made a difference.

Thank you once again for your wonderful comments and encouragement. We can’t wait to welcome you back to The Churchill for another memorable stay in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (05/08/2026)
Date of experience: 07/2026

Enjoyed our stay - Very clean and cosy room. The staff were friendly and helpful. Would stay there again.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re truly delighted to hear that you found your room clean and cosy, and that our team’s friendly and helpful approach made you feel welcome throughout your visit. It’s always wonderful to know when guests feel at home and well looked after.

Your high scores for our room, cleanliness, location, and service mean a great deal to everyone here, and we’re pleased to know that you’d consider staying with us again. We genuinely appreciate your kind words and the positive encouragement they bring to our team.

Thank you once again for your thoughtful review. We look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By L Hempstead
Couple
60-69 years
Reviewed: 3 months ago (05/08/2026)
Date of experience: 07/2026

The staff were very welcoming and friendly.
I wasn't happy that the manager would not reduce the price for the small, cramped room.

No Public Name
Couple
50-59 years
Reviewed: 3 months ago (05/08/2026)
Date of experience: 07/2026

Great hotel, lovely old historic building and very close to the city. Breakfast service and food was excellent

Dear Guest,

Thank you for sharing your thoughts about your recent stay. We are delighted to hear you enjoyed our historic setting and found the location convenient for exploring the city. It's wonderful to know that you appreciated the breakfast service and felt the cleanliness and value met your expectations.

We hope to welcome you back soon.

Kind regards
from all of us at The Churchill
Back to Top CERTIFICATE what's this?