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Public Reviews Score
89%

"Very satisfied"

Based on 10,037 reviews across 6 portals
:
By Stephen Park
Couple
60-69 years
Reviewed: 6 weeks ago (20/09/2025)
Date of experience: 09/2025

Was an excellent stay well priced and the staff were very good and attentive. Food on offer at breakfast was excellent and served to you was a lovely change

Dear Stephen Park,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re delighted to hear that you found your visit to be excellent and appreciated the value for the size of the room. It’s wonderful to know that our team made you feel well looked after throughout your time here, and your kind words about their attentiveness mean a great deal to everyone.

It’s also lovely to hear you enjoyed the breakfast, particularly having it served to you—a change we’re glad you appreciated. Your compliments on the spotless rooms and central location are much appreciated.

Thank you again for your thoughtful review and perfect ratings across the board. We hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 7 weeks ago (19/09/2025)
Date of experience: 09/2025

We found ourselves unexpectedly stranded in York for the evening, with no change of clothing or toiletries. We managed to get a room at the Churchill through Booking.com, and found ourselves treated so well by the desk staff (Ian), that our evening became a most pleasant adventure instead of just a stop on a trip. The food and accomodations were amazing, and the service stellar. Ian even made sure that we had toothbrushes and a VERY nice room. This is a gem of a hotel, with amazing staff!

Dear Guest,

Thank you so much for sharing your wonderful experience following your unexpected stay with us.

We’re truly delighted to hear that our team helped turn an unplanned evening into a memorable and positive adventure for you. It’s fantastic to know you felt so warmly welcomed and well looked after from the moment you arrived, especially given the circumstances. We’re also really pleased that your room and the amenities provided, including the extra touches, were just what you needed.

Thank you again for your glowing feedback and five-star ratings across the board. We hope to welcome you back to The Churchill for another exceptional stay in the future.

Kind regards
from all of us at The Churchill
By How
Couple
60-69 years
Reviewed: 7 weeks ago (19/09/2025)
Date of experience: 09/2025

Good location to walk into town. Welcoming and helpful staff. Clean throughout. Great atmosphere, felt comfortable and relaxed. Would definitely stay again.

Dear How,

Thank you so much for sharing your feedback. We're delighted to hear you enjoyed our location, friendly team, and the clean, comfortable atmosphere. It’s wonderful to know you felt at ease and relaxed during your visit. We truly appreciate your kind words and hope to welcome you back again soon.

Kind regards
from all of us at The Churchill
By Lottie
Couple
40-49 years
Reviewed: 7 weeks ago (19/09/2025)
Date of experience: 09/2025

We visit york every year and always return to the churchill , its a wonderful place and we will continue to return

Dear Lottie,

Thank you so much for sharing your wonderful feedback and for choosing The Churchill as your home in York year after year.

We’re absolutely delighted to know that you enjoy returning to us each visit, and it’s heart-warming to hear that you find the hotel a special place to stay. Your kind words about our central location, immaculate rooms, and the standard of service mean a great deal to everyone here.

Your continued loyalty is truly appreciated, and we hope each stay continues to be just as memorable. We look forward to welcoming you back on your next trip to York.

Kind regards
from all of us at The Churchill
By Rodolfo
Family
30-39 years
Reviewed: 7 weeks ago (19/09/2025)
Date of experience: 09/2025

Overall it was good. But next time I may choose a hotel closer to center. Also, as stated above, showering was a disappointment.

Dear Rodolfo,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re glad to hear that you enjoyed many aspects of your visit.

Thank you once again for your honest review and for highlighting both what you enjoyed and where improvements can be made. We hope to have the chance to welcome you back in the future.

Kind regards
from all of us at The Churchill
By Sam Horner
Couple
30-39 years
Reviewed: 7 weeks ago (18/09/2025)
Date of experience: 08/2025

The front of staff were amazing and very helpful. The room itself was beautiful, very clean and it was a lovely place to stay in

Dear Sam Horner,

Thank you so much for taking the time to share your wonderful feedback following your stay with us.

We’re absolutely delighted to hear that our front of house team made such a positive impression and were able to assist you throughout your visit. It’s lovely to know that you found your room both beautiful and spotless.

Your perfect ratings across all aspects, including location, service, and value, mean a great deal to all of us. Thank you once again for your kind words—your appreciation really motivates our team.

We hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 7 weeks ago (17/09/2025)
Date of experience: 09/2025

Lovely hotel - extremely helpful reception for pub recommendations was appreciated . Perfick location and superb breakfast.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know that our reception team could assist with pub recommendations and help make your time in York even more enjoyable. It’s wonderful to hear that you found our location convenient for exploring the city, and that you started your day with a breakfast that left a great impression.

Thank you again for your lovely review. We hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Business
50-59 years
Reviewed: 7 weeks ago (17/09/2025)
Date of experience: 09/2025

I have been staying many times at the Churchill and it feels like staying with friends. The rooms are very comfortable, breakfast and diners are great. People are friendly and helpful. A great place to stay whether on business trip or holidaying in York.

Dear Guest,

Thank you so much for sharing your lovely feedback and for continuing to choose The Churchill as your home away from home.

We’re truly delighted to know that each of your visits has felt so welcoming and comfortable. It means a great deal to hear that the team’s friendliness and helpfulness help create that sense of ease for you every time. We’re also glad that you consistently enjoy our rooms, as well as both breakfast and dinner, and that you find our location so convenient for walking to the city centre and the station.

Thank you once again for your ongoing support and thoughtful words. We look forward to welcoming you back to The Churchill on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 7 weeks ago (17/09/2025)
Date of experience: 09/2025

Friendly staff. Clean except for the restaurant under the benches. Shouldn’t charge you a massive fee to park on Thor hotel grounds. But we had a good few days

Dear Guest,

Thank you for sharing your feedback following your recent stay with us.

We’re delighted to hear that you found our team so welcoming and that your room and the hotel’s location worked well for your visit. It’s great to know you enjoyed a comfortable stay overall and managed to make the most of your time in York.

Regarding the parking charge, we understand how frustrating it can feel. In the centre of York, complimentary parking is very rare, and we do try to keep our rates in line with other hotels in this area.

Thank you again for your review and for letting us know what stood out, both positively and where we could do better. We hope to welcome you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Rachel
Couple
50-59 years
Reviewed: 7 weeks ago (16/09/2025)
Date of experience: 09/2025

We absolutely loved our stay. We were in the bunker, so it was super quiet in the room and super dark. Unfortunately the internet was very patchy down there, but understandably so bearing in mind were were underground (I think we were underground - it was after all called the bunker, and there are no windows in the room). It didn't bother us to not have windows. The room was a very good size and the bathroom was huge and very well stocked with toiletries, shower cap, and sewing kit.
The staff were fantastic, from checking in, to the bar, the restaurant and checking out again. Super knowledgeable about the hotel's history.

Dear Rachel,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear how much you enjoyed your visit and that the uniqueness of our bunker room added to the experience. It’s great to know you appreciated the peaceful atmosphere and the spaciousness of the room and bathroom, as well as the thoughtful amenities provided. We understand the Wi-Fi can be a little temperamental in that room given its location, and appreciate your understanding about this aspect.

Your kind words about the staff are especially appreciated. It’s lovely to know they made such a positive impression and were able to share their knowledge of the hotel’s history with you. We’re also glad you found our location convenient for exploring York and made use of our on-site parking.

Thank you again for your generous feedback and high ratings across all areas. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
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