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Public Reviews Score
89%

"Very satisfied"

Based on 10,037 reviews across 6 portals
:
By Denise Bailey
Couple
60-69 years
Reviewed: 2 months ago (15/09/2025)
Date of experience: 09/2025

Service by all the staff was excellent friendly and helpful. Could not do enough for us. We will be come back Rachel and Iain

Dear Denise Bailey,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re thrilled to hear that you received such excellent and attentive service from our entire team. It’s wonderful to know that you felt so well looked after during your visit, and your compliments mean a great deal to everyone here.

Thank you again for your kind words. We look forward to welcoming you both back to The Churchill for another memorable stay.

Kind regards
from all of us at The Churchill
By s j maitland-gleed
Couple
60-69 years
Reviewed: 2 months ago (15/09/2025)
Date of experience: 09/2025

It was our second stay here and it serves our purpose very nicely.
Plus we love the kitkats on the hospitality tray!

Dear s j maitland-gleed,

Thank you so much for sharing your feedback and for choosing to return for a second stay with us.

It’s wonderful to know that our location works well for your visits and makes it easy to explore York on foot. We’re also delighted you enjoyed the KitKats on the hospitality tray; we include them as KitKats are made in York at the old Rowntree's factory (now owned by Nestle) and when the wind blows in a certain direction you can smell the chocolate in the air!

We hope to welcome you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 2 months ago (15/09/2025)
Date of experience: 09/2025

Great hotel, friendly staff, and relaxed atmosphere. We had a great time and being in the hotel was like an oasis from the chaos of the city.

Dear Guest,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re truly delighted to know that you found our hotel to be a calm and relaxing place.

Thank you again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill for another wonderful stay whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
80+ years
Reviewed: 2 months ago (15/09/2025)
Date of experience: 09/2025

Satisfactory and the location is worth the minor shortcomings. Wheelchair access would be an advantage.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to know that you found your experience satisfactory overall and appreciated our central location. It’s lovely to see your positive comments on room comfort, cleanliness, and the welcoming service you received from our team.

We also acknowledge your suggestion regarding wheelchair access and appreciate your perspective on how this would enhance the experience for guests with accessibility needs; it is tricky with the layout of the Georgian building so we have to rely on extendable ramps.

Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 2 months ago (14/09/2025)
Date of experience: 09/2025

Excellent, cannot fault at all. The staff were very friendly and helpful. The hotel is brilliantly situated, just a short walk into York.

Dear Guest,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such an excellent experience and that our team's friendly and helpful approach made you feel welcome. It’s wonderful to know that you enjoyed our ideal location, making it easy to explore York on foot.

Your high ratings for our rooms, cleanliness, service and value are very much appreciated by everyone here. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 2 months ago (14/09/2025)
Date of experience: 09/2025

Great family room, comfy beds, excellent shower and in a great location. Only thing that let us firm (a bit) was breakfast being felt liked tucked away in a hall way!

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed the comfort of your family room, found the beds inviting and the shower facilities excellent, and that our location close to the Minster and city centre added to your overall experience.

We appreciate your comments about the breakfast setting and understand that the area may have felt a little tucked away during your visit. Your feedback is valuable, and will help us as we continue to look at ways to enhance our dining spaces for a more enjoyable experience.

Thank you once again for your kind review and for highlighting both what you loved and where we can improve. We hope to welcome you back to The Churchill for another great stay in the future.

Kind regards
from all of us at The Churchill
By Gavin Lockheart
Couple
60-69 years
Reviewed: 2 months ago (13/09/2025)
Date of experience: 09/2025

The staff were helpful and friendly and overall we had a very good stay. There are so many places to eat and drink in town and we were only in town a couple of days.

Hello Gavin Lockheart,

Thank you so much for taking the time to share your feedback. It's wonderful to hear that you found our team welcoming and that your experience with us was enjoyable overall.

We're delighted that you appreciated our location, with its convenient proximity to both the city walls and the station, making exploring York easy during your stay. Your positive comments about the room, cleanliness, and service mean a lot to us.

We hope we have the pleasure of welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 2 months ago (13/09/2025)
Date of experience: 09/2025

Friendly staff, clean rooms, food excellent and location spot on. The breakfast options are great and the food is first class.

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re truly delighted to know that you enjoyed our welcoming atmosphere and that the team made you feel at home throughout your visit. It’s wonderful to hear that you found your room spotlessly clean, and that our central location made it easy to explore everything York has to offer.

Your praise for our breakfast selection and the quality of food means a great deal to us. We always aim to provide an excellent start to the day, so it’s fantastic to know you felt our options lived up to your expectations.

Thank you again for your kind words and outstanding ratings across the board. We hope to welcome you back to The Churchill for another memorable stay whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
By Emma Mchale
Couple
40-49 years
Reviewed: 2 months ago (13/09/2025)
Date of experience: 09/2025

Friendly & helpful staff. Had a lovely warm welcome & assistance with location & walking directions to the centre of York.
The room was simply beautiful, the bridal suite is huge with lovely views over the front garden and fabulously decorated. Truly relaxing experience at a great location.

Dear Emma Mchale,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you felt so warmly welcomed by the team and found our assistance with directions helpful during your visit to York. It’s fantastic to know that your room, especially the bridal suite, provided the space, views, and comfort to make your stay truly relaxing.

Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By SG
Couple
50-59 years
Reviewed: 2 months ago (12/09/2025)
Date of experience: 09/2025

Very well-run hotel in an older building. Furnishings and fittings in the room were to a high quality. No air-con, but this was a welcome change to having the constant background noise. Staff at reception, restaurant and bar all highly motivated to make our stay as pleasant as possible.

Dear SG,

Thank you so much for sharing your thoughtful feedback following your recent stay with us.

We’re delighted that you appreciated the unique charm of our historic building and took pleasure in the quality furnishings and fittings within your room. It’s wonderful to know you found the quieter environment refreshing, even without air conditioning, and that it contributed to a restful experience.

Your kind words about our reception, restaurant and bar teams are especially valued. We’re truly pleased to hear that their dedication and enthusiasm made a positive impression and helped make your visit so enjoyable.

Thank you again for your high ratings and for highlighting the aspects that stood out to you. We hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
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