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Public Reviews Score
89%

"Very satisfied"

Based on 9,871 reviews across 6 portals
:
By Jan
Couple
60-69 years
Reviewed: 3 months ago (24/01/2026)
Date of experience: 01/2026

Overall it was a lovely hotel, in a good location with delightful staff, delicious dinner and breakfast.
Beautiful building!

Dear Jan,

Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us.

We’re so pleased to hear that you enjoyed our historic hotel and that the team helped to make your visit memorable with their warm and attentive service. It's fantastic to know that our location suited your plans so well, and we're delighted you found the food at both dinner and breakfast to your taste.

We appreciate your comments about your room and the view. We completely understand that booking closer to the date can sometimes limit room options, but we truly hope the rest of your experience more than made up for this.

Thank you again for your kind words and your excellent ratings for our location, cleanliness, service, and value. We would love to welcome you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By Wilf
Couple
60-69 years
Reviewed: 3 months ago (24/01/2026)
Date of experience: 01/2026

Could have been a better experience considering the costs. Some of the staff could have been more pleasant.

Dear Wilf,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to know that you appreciated our convenient location and the standard of cleanliness throughout your visit. Your high ratings in these areas are much appreciated.

We are, however, sorry to hear that you felt your experience did not quite match your expectations for the cost and that some aspects of service could have been warmer.

Thank you again for sharing both the positives and the areas where you feel we could have done better. We hope you might consider staying with us again in the future.

Kind regards
from all of us at The Churchill
By John Whitby
Couple
60-69 years
Reviewed: 3 months ago (24/01/2026)
Date of experience: 01/2026

Hotel nice , room very warm , clean comfortable but noisy due to referbishment in other parts of the hotel.

Dear John Whitby,

Thank you very much for sharing your feedback following your recent stay with us.

We’re glad to hear you found your room clean, comfortable, and pleasantly warm, and it’s great to know our location made getting to the city centre convenient for you.

We’re sorry to learn that your stay was disturbed by noise from refurbishment works elsewhere in the hotel. We understand how important a peaceful environment is, and we regret that this affected your experience, particularly with your room being situated near ongoing renovations.

We appreciate your feedback and hope we might have the opportunity to welcome you back for a more relaxing visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 3 months ago (22/01/2026)
Date of experience: 01/2026

Very welcoming great location, breakfast a little on the pricey side. Car parking has increased since our last visit, but understand parking is a premium

Dear Guest,

Thank you so much for taking the time to leave your feedback following your recent stay with us.

We’re delighted to hear that you felt warmly welcomed by the team and that our location helped make your visit convenient and enjoyable. Your perfect ratings for the room, cleanliness, service, and value genuinely mean a lot to us.

We appreciate your understanding regarding car parking charges, as parking is indeed at a premium in York. We do strive to keep our rates competitive and in line with other central hotels in the area.

Thank you once again for your kind comments and for continuing to choose The Churchill. We truly hope to welcome you back for another enjoyable visit soon.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 3 months ago (22/01/2026)
Date of experience: 12/2025

Great staff and wonderful experience would recommend to friends and stay again Christmas experience was fantastic

Dear Guest,

Thank you so much for taking the time to share your feedback following your festive stay with us.

We’re absolutely delighted to know that our team helped make your Christmas visit so memorable, and it’s fantastic to hear that you had such a positive overall experience. Your high praise for our location, cleanliness, and the value of your package means a great deal to us all, and we're especially pleased that you would recommend us to friends and consider returning.

It’s wonderful to hear that your Christmas experience with us stood out as being truly special. Your comments are hugely appreciated and will be shared with the whole team, as they really highlight the effort everyone puts into making guests feel welcome and cared for.

Thank you again for your kind words and for choosing to spend such a special occasion at The Churchill. We look forward to welcoming you back for another enjoyable visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (21/01/2026)
Date of experience: 01/2026

We will definitely be returning to this hotel , the location was spot on , nice walk into centre of York ,

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

It’s truly wonderful to hear that our location suited your plans perfectly and that you enjoyed the pleasant stroll into the heart of York. We greatly appreciate your lovely comments about the spotless condition of your room, as well as your high praise for the value and service you experienced throughout your visit.

Your intention to return means a great deal to all of us. We are delighted to know that every aspect of your stay—comfort, cleanliness, and price—helped make your visit so enjoyable.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill for another memorable stay.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 3 months ago (21/01/2026)
Date of experience: 01/2026

Fabulously friendly and helpful staff. Great room with comfy bed and in a wonderful location. My third visit in as many months and I will be returning again next month.

Dear Guest,

Thank you so much for your kind words and for taking the time to share your experience with us. It’s truly wonderful to know that our friendly and helpful team helped make your stay so enjoyable, and we’re delighted to hear that your room provided both comfort and a restful night’s sleep.

We really appreciate your compliments about our central location and the high standards of cleanliness, and we’re thrilled to see your perfect ratings across the board. Your ongoing loyalty and regular visits mean a lot to us, and it’s fantastic to hear you’ll be joining us again next month.

Thank you once again for your lovely feedback. We look forward to welcoming you back for another enjoyable stay very soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (21/01/2026)
Date of experience: 01/2026

Excellent. From booking on the phone Natalie was so helpful. Reception, Ian who helped us with map, locations of places we wanted to visit on our arrival.
The wonderful blonde lady who showed us our room & carried my case,then served us in the bar.
Everyone there. Thank you.

Dear Guest,

Thank you very much for taking the time to share such glowing feedback following your recent visit with us.

We are truly delighted to hear that your experience was so positive from the very first phone call. It’s wonderful to know our team were able to provide helpful advice and assistance, whether it was recommending places to explore, offering a warm welcome on arrival, or ensuring you felt at home in your room. Your appreciation for the helpfulness and friendliness of everyone you met will mean a lot to the whole team.

We’re so pleased that the comfort and cleanliness of your room, the service you received, and our unbeatable location all contributed to such an enjoyable stay. It’s fantastic to hear you could easily walk wherever you needed to go, making the most of your time in York.

Thank you once again for your kind words and your intention to stay with us again in the future. It would be our pleasure to welcome you back for another memorable visit.

Kind regards
from all of us at The Churchill
By Jane Coultas
Couple
50-59 years
Reviewed: 3 months ago (20/01/2026)
Date of experience: 01/2026

I thought the overall experience was good just the fact that we weren’t able to get a shower in the morning due to the water running cold. We did mention this to reception who this us this was due to the positioning of the room within the hotel and to allow the water to run for a longer period which we tried but this didn’t maje a difference to the water temperature

Dear Jane Coultas,

Thank you very much for taking the time to share your thoughts following your recent stay with us.

We’re delighted to hear that your overall experience was a positive one, and it’s especially rewarding to know you appreciated our central location, high standards of cleanliness, friendly service, and good value during your visit.

We are truly sorry to read about the issue you encountered with the shower and understand how disappointing it must have been not to have hot water in the morning. Your feedback about the water temperature, despite following the advice from our reception team, is valuable and will certainly be passed on so that we can review how such situations are managed in the future and consider what improvements might be made.

Thank you once again for giving us your honest feedback and for highlighting both what you enjoyed and where we can do better. We hope to have the chance to welcome you again and make your next stay more comfortable in every way.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 3 months ago (19/01/2026)
Date of experience: 01/2026

Had a lovely time at this excellent hotel, very comfortable clean spacious room, breakfast was delicious with excellent service. All staff were friendly and helpful. A big thank you to the gentleman on reception who checked us in and out, he was welcoming, friendly and helpful. Great location with added bonus of car parking on site and a lovely garden area.

Dear Guest,

Thank you so much for your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such an enjoyable visit and that your spacious, comfortable room provided a relaxing retreat throughout your time here. It’s fantastic to know that breakfast was a highlight and that our service made a great impression on you. Your kind comments about our welcoming and helpful team, particularly at reception, truly mean a lot to us all.

It’s also lovely to see that you appreciated the cleanliness and décor of both your room and the hotel overall. We’re pleased our location made it easy for you to explore York and that the convenience of on-site car parking, along with the garden area, helped make your stay even more enjoyable. Your positive feedback about the value of the family room is much appreciated.

Thank you once again for taking the time to share your thoughts and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back to The Churchill for another memorable visit in the future.

Kind regards
from all of us at The Churchill
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