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Public Reviews Score
89%

"Very satisfied"

Based on 9,844 reviews across 6 portals
:
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (02/08/2026)
Date of experience: 07/2026

Generally satisfactory with parking a bonus although it was an add on extra expense . Experience marred by the small dark room

Dear Guest,

Thank you for taking the time to share your feedback. We’re delighted to hear you found our location ideal for exploring York and that you appreciated the cleanliness and service during your stay.

We understand parking in York can come as an extra cost; we do our best to keep our charges competitive in comparison with other hotels in the centre. We also value your thoughts on the room and amenities, and will certainly keep these in mind for the future.

Kind regards
from all of us at The Churchill
By Heike Brandes
Family
40-49 years
Reviewed: 3 months ago (02/08/2026)
Date of experience: 07/2026

We had a great time, the staff was very friendly. The breakfast was delicious and the beer garden was a very nice place to chill and hang out.

Dear Heike ,

Thank you very much for sharing your wonderful feedback following your recent stay with us.

We are absolutely delighted to hear that you enjoyed the friendliness of our team and that your breakfast experience was such a highlight. It's always lovely to know when guests find our beer garden to be a welcoming spot to relax and socialise during their visit.

Your perfect scores across all areas—including your room, the hotel's setting, the cleanliness, service, and value—are greatly appreciated by everyone here. Your kind words will be passed on to the whole team, as it means so much to know that our efforts contributed to your enjoyable stay.

Thank you once again for taking the time to let us know about your positive experience. We hope to have the pleasure of welcoming you back to The Churchill for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By John
Couple
70-79 years
Reviewed: 3 months ago (02/08/2026)
Date of experience: 07/2026

Very friendly and helpful reception and were able to mend the jammed basin plug. Also very helpful to my wife during a medical emergency in the car park.

Dear John,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that our reception team made a positive impression with their friendly and helpful approach, and that they were able to quickly resolve the issue with your basin plug. It’s especially reassuring to know that you and your wife felt supported during the medical emergency in the car park—offering assistance and care to our guests in every situation is something we take to heart.

It’s wonderful that our location proved convenient for your plans in York and visits to the hospital, and we’re glad you enjoyed your comfortable room with those little extras for refreshments. Your high marks for cleanliness, service, and value are sincerely appreciated by all of us.

Thank you again for your thoughtful review. We hope you’ll consider staying with us again on your next visit to York.

Kind Regards
John Wallace
General Manager
By Mark Walker
Family
50-59 years
Reviewed: 3 months ago (01/08/2026)
Date of experience: 07/2026

Very helpful staff. Room and location excellent. If I was being ultra critical the rooms could do with air conditioning but otherwise a great stay.

Dear Mark ,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that our team’s helpfulness made a positive impact and that both your room and our location met your expectations. It’s lovely to know you found your room spotless and appreciated being so close to everything York has to offer.

We also value your comments regarding air conditioning. We understand how important comfort is, especially during warmer periods, and your perspective is helpful as we continually look for ways to enhance the experience for our guests. Your positive remarks on value are much appreciated as well.

Thank you again for your thoughtful review and your kind words about our staff. We hope to welcome you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By s j maitland-gleed
Couple
60-69 years
Reviewed: 3 months ago (01/08/2026)
Date of experience: 07/2026

Always a pleasure to stay at The Churchill - staff are pleasant and helpful. Paid Parking is a bonus too.
Beautiful building decorated very tastefully.
Haven’t actually eaten here as we have friends and family in the area but we shall partake next time.
Will return soon!

Dear s j,

Thank you so much for your lovely review and for being a returning guest – it’s wonderful to know you always enjoy your stays with us. We’re delighted you find the team friendly and appreciate the character of the building and its decor.

We're pleased to hear our parking arrangements add to your experience, as finding convenient and reasonably-priced parking in York city centre can really make a difference. It’s also great that our location is just right for your visits to town.

It means a lot that you’ve chosen us several times and that you valued booking directly for a good rate. We look forward to welcoming you back soon—and hopefully, you'll have the chance to try our food next time!

Kind regards
from all of us at The Churchill
By Karen
Couple
50-59 years
Reviewed: 3 months ago (01/08/2026)
Date of experience: 07/2026

Enjoyed our stay at the Churchill hotel and would highly recommend it to friends & family. Staff were friendly and very welcoming. Beer garden was very nice and service for food & drinks was excellent

Dear Karen,

Thank you so much for taking the time to share your outstanding feedback following your recent stay with us.

It’s truly wonderful to know that you enjoyed your visit to The Churchill and would recommend us to friends and family. Your kind words about our team’s warmth and hospitality are greatly appreciated—everyone here aims to make guests feel right at home, so it’s fantastic to hear this made a difference to your experience.

We’re also delighted that you enjoyed the beer garden and found the service for both food and drinks met your expectations. It’s always rewarding to learn you had such a pleasant time relaxing in our outdoor area.

Your perfect scores across all areas—room, location, cleanliness, service, and value—are a huge encouragement to our team. Thank you once again for your glowing review and recommendation. We look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 3 months ago (01/08/2026)
Date of experience: 07/2026

Overall experience was great with one or two issues that were dealt with promptly. It was however very disappointing to find thsg our room had been left unlocked for most of the day.

By Julie Wallwork
Couple
50-59 years
Reviewed: 3 months ago (01/08/2026)
Date of experience: 07/2026

Overall good stay nice and clean hotel. Breakfast should be included in the price and not an added extra this should be made clear at the point of booking

Dear Julie ,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to hear that you enjoyed the cleanliness of the hotel and found our location suited your plans for exploring York’s attractions. Your positive remarks about your room and the service you received are greatly appreciated by the team.


Thank you again for letting us know about both the highlights of your stay and where you feel there’s room for improvement. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Sarah Cuthbertson
Couple
50-59 years
Reviewed: 3 months ago (01/08/2026)
Date of experience: 07/2026

The hotel staff were very friendly and helpful. I did go to ask as on Wednesday morning we had a cold shower and the water would not heat up, Reception staff said he would come back to me about it and Never did. Also when we left on Thursday the 23rd of July our car was covered in sticky stuff like a can of beer had been spilled on it,had to go to a car wash to get it off before we drove to Liverpool

Hello Sarah Cuthbertson,

Thank you so much for sharing your thoughts with us. We’re delighted to hear that you found our team welcoming and helpful, and that you were pleased with the location and overall cleanliness of your room.

I’m truly sorry to hear about the difficulties you faced with the hot water and that your experience at reception did not meet your expectations when you sought help. Your comments will be shared with our team to ensure we improve our communication and responsiveness.

Regarding your car, a lot of the trees do give off sap and can get blown about.

Thanks again for your valuable feedback — your comments help us to keep improving our guest experience.

Kind Regards
The Churchill hotel
No Public Name
Business
50-59 years
Reviewed: 3 months ago (01/08/2026)
Date of experience: 07/2026

Really nice!
Lovely staff.
We had a lovely chilled time, it’s very central, real good night sleep.! 😴

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re truly delighted to hear that you enjoyed a relaxing and restful visit. It’s wonderful to know our central location made exploring York easy, and that you found both the service from our team and the cleanliness of your room to a high standard. Your kind words about our staff are especially appreciated—they always enjoy making guests feel welcome.

It’s great to learn that you slept well and felt able to unwind during your stay. Your positive scores across all aspects, including your room and the value you received, mean a great deal to us.

Thank you again for your thoughtful review. We hope to welcome you back to The Churchill for another chilled stay in the future.

Kind regards
from all of us at The Churchill
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