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Public Reviews Score
89%

"Very satisfied"

Based on 10,034 reviews across 6 portals
:
By Lisa mongey
Couple
50-59 years
Reviewed: 2 months ago (12/09/2025)
Date of experience: 09/2025

We really enjoyed our stay at The Churchill Hotel in York. The small double rooms are compact but comfortable and perfectly adequate for a short break. The hotel itself is full of character, and the staff were friendly and welcoming. The breakfast was a real highlight — amazing quality with plenty of options to choose from. The location is ideal for exploring the city, making it a great base for a visit to York.

Dear Lisa mongey,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re delighted to hear that you found The Churchill Hotel to be such a comfortable and welcoming base for your visit to York. It’s wonderful to know that the character of the hotel stood out to you, and that our team’s friendliness helped make your stay memorable.

Thank you once again for your kind comments and excellent ratings across all areas. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 months ago (11/09/2025)
Date of experience: 09/2025

We really enjoyed our stay and have booked to go back, we stayed on the lower floor room was clean and nice but abit dark in but other than that great place to stay

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re thrilled to hear that you had such an enjoyable visit and it’s wonderful to know you’re already planning a return.

We appreciate your comments regarding your lower floor room, and understand that the natural light levels in some of these rooms can feel a little limited compared to others.

Regarding your feedback on parking charges, we do our best to keep our rates in line with other hotels in York city centre and complimentary or discounted parking is unfortunately very rare in such a prime location.

Thank you once again for your kind words and thoughtful suggestions. We look forward to welcoming you back to The Churchill for another memorable stay.

Kind regards
from all of us at The Churchill
By J
Couple
50-59 years
Reviewed: 2 months ago (11/09/2025)
Date of experience: 09/2025

I’ve stayed here 3 or 4 times now and have always found the staff friendly and the rooms clean & comfy. The beer garden and pizza shed are a great addition.

Dear J,

Thank you so much for sharing your feedback and for choosing to return to stay with us on several occasions.

It’s fantastic to know that you consistently find our team welcoming and your room clean and comfortable—your kind words mean a lot to everyone here. We're also delighted to hear that you enjoy the beer garden and pizza shed, which have been popular additions for guests looking to relax and unwind.

Thank you once again for your continued support. We look forward to welcoming you back to The Churchill for many more memorable stays.

Kind regards
from all of us at The Churchill
No Public Name
Business
40-49 years
Reviewed: 2 months ago (11/09/2025)
Date of experience: 09/2025

Wonderful greeting and on-going customer service with both Rachel and Ian. The lady working in the atrium/restaurant didn't quite mirror the same professional and warm approach.

Dear Guest,

Thank you very much for taking the time to share your experience following your recent visit.

It’s such a pleasure to know that you received a warm welcome and attentive service during your stay, and we’re delighted that our team helped to make your visit feel special from the start.

We also appreciate your honest feedback about your experience in the atrium and restaurant area. We're sorry to hear that the service there didn't quite match the high standard set elsewhere, and we will certainly take your comments on board as we strive to ensure consistency in our hospitality throughout your visit.

Thank you once again for your thoughtful review. We hope to welcome you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By Catherine
Couple
20-29 years
Reviewed: 2 months ago (11/09/2025)
Date of experience: 09/2025

Pretty good stay, nice staff and great location. They were flexible with the paid parking too - arriving early and leaving later for free. One main thing is that you send me far too many emails. For one hotel stay, to get over 16 emails (yes, I counted) is just very annoying and ridiculous.

Dear Catherine,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re really glad to know you found our team welcoming and enjoyed the convenience of our location. It’s also great to hear that you appreciated our flexible approach with parking, making it easier for you to arrive and depart at your leisure.

We also appreciate you raising the concern about the high volume of emails you received. We understand how frustrating it can be to receive what feels like an excessive number of communications, and I want to thank you for drawing this to our attention.

Thank you once again for your honest review and for highlighting the positives as well as areas for us to improve. Your feedback is truly valuable as we strive to create a better experience for all our guests.

Kind regards
from all of us at The Churchill
By Anon
Friends
30-39 years
Reviewed: 2 months ago (11/09/2025)
Date of experience: 09/2025

Very satisfied for the type of trip. Would definitely stay again. Well located to everything but a lovely peaceful area.

Dear Anon,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re truly delighted to know that our quiet yet convenient location added so much to your experience, allowing you both easy access to the attractions and a peaceful place to unwind.

Thank you once again for your kind words and letting us know you would happily return. We look forward to welcoming you back to The Churchill for another enjoyable stay whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
By Lisa
Couple
60-69 years
Reviewed: 2 months ago (10/09/2025)
Date of experience: 09/2025

Fantastic stay in York. Hotel was very well located for visiting the many attractions.
Upgraded room was spacious and bathroom was modern and clean.
Room would have benefited from a safe.

Dear Lisa,

Thank you so much for taking the time to share your thoughtful feedback following your recent stay with us.

We're absolutely delighted to hear that you had such a fantastic visit to York and that our location made it easy for you to explore the city's many attractions.

We’re grateful for your suggestion regarding the addition of a safe in the room.

Thank you once again for your kind words and top scores across all areas. We hope to have the pleasure of welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By I Douglas
Couple
70-79 years
Reviewed: 2 months ago (09/09/2025)
Date of experience: 09/2025

Delightful staff, good food, great location. All in all we had a grand time in York. The Churchill is to be recommended overall .

Dear I Douglas,

Thank you so much for sharing your lovely feedback with us. We're pleased you enjoyed our welcoming team, tasty food, and our convenient location – it means a lot to know we contributed to a memorable stay in York. Your kind recommendation is greatly appreciated.

We hope to see you again soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 months ago (09/09/2025)
Date of experience: 09/2025

Great, except there is a bit of a damp smell in the bunker - maybe from the bathroom door/shower. Hard to get air in and out of this room, loved staying in it, but would have been better with more air circulating.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to know that you loved your time in the bunker room and truly appreciated your top scores across our rooms, location, cleanliness, service, and value.

We also acknowledge your comments about the damp smell and the challenges with air circulation in this particular room.

Thank you once again for your thoughtful review. We hope to welcome you back to The Churchill for another great stay in the future.

Kind regards
from all of us at The Churchill
By Chris Compton
Family
60-69 years
Reviewed: 2 months ago (08/09/2025)
Date of experience: 09/2025

Excellent, The Staff were outstanding, The location is Ideal for walking into York. We had a wonderful stay and we will be returning.

Dear Chris Compton,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re genuinely delighted to hear that you found the team outstanding and that our location made it easy for you to enjoy the best of York on foot. It’s fantastic to know your room was comfortable and spotless, and that these details helped make your visit special.

Kind regards
from all of us at The Churchill
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