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Public Reviews Score
89%

"Very satisfied"

Based on 10,034 reviews across 6 portals
:
By John Rubinstein
Couple
60-69 years
Reviewed: 2 months ago (08/09/2025)
Date of experience: 09/2025

Fabulous hotel in a great location.
We were upgraded to the bridal suite which was absolutely brilliant.

Dear John Rubinstein,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

It’s fantastic to hear how much you enjoyed our hotel’s location and that you were pleased with your room, especially having been upgraded to the bridal suite.

Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (08/09/2025)
Date of experience: 09/2025

Very pleasant, nice location and loved the overall look and feel of the hotel. I would recommend the Churchill to friends.

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We're delighted to hear that you enjoyed the hotel's atmosphere and appreciated the convenient location. Your recommendation to friends is incredibly valued, and your high marks for service, room comfort, and cleanliness are truly appreciated by the whole team.

Thank you again for your thoughtful comments. We hope to have the pleasure of welcoming you back to The Churchill whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
By John and Sandy Cummins
Couple
70-79 years
Reviewed: 2 months ago (08/09/2025)
Date of experience: 09/2025

We enjoyed the experience. The only complaint would be the shower.It was very poor water pressure and the floor was very slippery when wet. A slip proof mat required and even a grab rail. I would consider returning to the hotel if this was addressed.

Dear John and Sandy Cummins,

Thank you so much for taking the time to share your feedback following your recent visit.

It's wonderful to hear that you enjoyed your experience overall, and we really appreciate your kind words about the hotel’s location, the high level of cleanliness, and the service from our team. Knowing that these aspects of your stay made a positive impression is very rewarding for us.

I'm sorry to learn that your experience with the shower did not meet your expectations. We do have non slip mats and additional grab handles available on request either through our guest app or by asking at reception.

Thank you again for your thoughtful review and for mentioning you would consider returning in the future. We hope to have the opportunity to welcome you back for an even more enjoyable stay.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 2 months ago (07/09/2025)
Date of experience: 09/2025

We enjoyed every minute of our stay, the staff where really kind and informative ,also being able to park the car and leave for our stay

Dear Guest,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re delighted to hear that you enjoyed every moment and felt well looked after by the staff.

We hope to have the pleasure of welcoming you back to The Churchill for another great stay in the future.

Kind regards
from all of us at The Churchill
By Pauline Pritchard
Friends
60-69 years
Reviewed: 2 months ago (07/09/2025)
Date of experience: 09/2025

Everyone we encountered was very pleasant and helpful, nothing was too much trouble. We would recommend The Churchill and would stay again, if we return to York.

Dear Pauline Pritchard,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re absolutely delighted to hear that every member of the team you encountered made you feel welcome and well looked after — it really means a lot to know nothing was too much trouble during your visit. It’s wonderful to hear that you found your room, and the hotel as a whole, to be exceptionally clean and that you were so pleased with the quality and value of your stay.

Thank you once again for your thoughtful review and high ratings. We look forward to welcoming you back if your travels bring you to York in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 2 months ago (07/09/2025)
Date of experience: 09/2025

Everyone friendly and helpful. Room clean and not lacking anything except a toilet brush. Food good but knives blunt and unable to cut into food.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

It's wonderful to hear you found the team so welcoming and helpful, and we're delighted that your room was clean and met your expectations in every way, aside from the small detail you mentioned.

We're also pleased to know that you enjoyed the food during your visit. We appreciate your comments regarding the cutlery and will certainly take them into account as we look to enhance the dining experience for all our guests.

Thank you once again for your thoughtful review and for highlighting the aspects of your stay that stood out. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable visit soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 2 months ago (05/09/2025)
Date of experience: 09/2025

We will definitely return and ALL the staff are brilliant , polite and professional.
The overall experience was great my wife and I had a wonderful anniversary evening together

Dear Guest,

Thank you so much for your wonderful feedback following your anniversary stay with us.

We are truly delighted to hear that you and your wife had such a special evening and that our team helped to make your celebration memorable.

Thank you once again for your thoughtful review and perfect scores across all areas. We couldn’t be happier to know you plan to return, and we look forward to welcoming you back for another memorable visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 months ago (04/09/2025)
Date of experience: 08/2025

Lovely hotel. Great location. Staff are friendly especially the guy that checked us in ( he knew Silloth very well ). Would highly recommend The Churchill and would definitely visit again.

Dear Guest,

Thank you so much for taking a moment to share your kind review following your recent stay with us.

We’re truly delighted that you enjoyed our convenient location and appreciated the friendly service from our team—especially at check-in. It’s wonderful to hear that your visit left you so impressed and that you would recommend The Churchill to others.

Your high marks across cleanliness, value, and service mean a great deal to everyone here. We’re very pleased to know you are already looking forward to another stay with us.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 2 months ago (04/09/2025)
Date of experience: 09/2025

Lovely hotel will be returning was a bit warm in the room as the window didnt stay open and a fan was provided but it wasnt enough air conditioning maybe needed. Lovely room and bathroom and the hotel was very smart loves it 🙂

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent visit.

We’re delighted that you found your room and bathroom so comfortable, and it’s wonderful to know you appreciated the style of the hotel as well as its convenient location with parking. Your kind comments about our high standards of cleanliness, service, and value really mean a lot to us.

We do acknowledge your feedback regarding the room temperature and the window not staying open, and we're sorry to hear that the fan didn’t quite provide the relief you were hoping for. We understand how important a comfortable night’s sleep is and will certainly keep your comments in mind as we continue to look for ways to enhance guest comfort.

Thank you once again for your lovely review and for letting us know you plan to return. We look forward to welcoming you back for another enjoyable stay.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 2 months ago (03/09/2025)
Date of experience: 09/2025

Excellent - just relieved that the intrusive beat of the music from the garden didn’t go on beyond 9.30pm.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to know that your experience was such a positive one and that you thoroughly enjoyed your time here.

We're glad the music from the garden did not disrupt your evening and that you were able to enjoy a peaceful night’s rest.

Thank you again for your thoughtful review. We hope to welcome you back to The Churchill in the future for another excellent stay.

Kind Regards
John Wallace
General Manager
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