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Public Reviews Score
89%

"Very satisfied"

Based on 9,871 reviews across 6 portals
:
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (13/01/2019)
Date of experience: 01/2019

Disappointed that charge for parking in hotel grounds was made. It should be free for customers. Good ambience in restaurant.

By Eric
Friends
50-59 years
Reviewed: 7 years ago (13/01/2019)
Date of experience: 01/2019

Very nice building and location
The staff were quite welcoming and helpful. I really liked the email from the property looking forward to our arrival
Well done

By Jack waterton
Couple
20-29 years
Reviewed: 7 years ago (13/01/2019)
Date of experience: 01/2019

Would definitely come again, for the price it was great! Although I would rather have been told about the payment to park on booking, when checking out I was told about the fee and when I said I didn’t know about it the only response I got twice was, “it’s in your confirmation” not, “sorry you weren’t told but it’s in the confirmation”.. I appreciate it’s there but I’d have rather known about it on booking as it’s kinda like, thanks for the booking but it’s an extra £10 for the parking now..? Other than that, all was great!

By Laura
Couple
30-39 years
Reviewed: 7 years ago (10/01/2019)
Date of experience: 01/2019

Fantastic mini break. Was the indulgent and luxurious mini treat we had been hoping for. Lived up to expectations and further exceeded them!

By Angie Major
Couple
50-59 years
Reviewed: 7 years ago (10/01/2019)
Date of experience: 01/2019

Very very nice. Great front of house service. Location very good. Would definitely recommend. Thank you.

By Lee Cotterill
Family
30-39 years
Reviewed: 7 years ago (10/01/2019)
Date of experience: 01/2019

Staff brilliant, food brilliant, room brilliant, good parking, excellent position for walking into York..

By Laura Bennett
Group
40-49 years
Reviewed: 7 years ago (07/01/2019)
Date of experience: 01/2019

never been away for New Year before but it was thoroughly enjoyable. Great service from a great team
Thank you

By Bev Batley
Couple
50-59 years
Reviewed: 7 years ago (07/01/2019)
Date of experience: 01/2019

Very nice hotel would stay again. Near to all amenities and bars. Very friendly staff and lovely rooms

By Emmie
Couple
20-29 years
Reviewed: 7 years ago (07/01/2019)
Date of experience: 01/2019

It was good overall, reception staff were exceptional and night porter, was lovely. The room was exceptionally small for two people and if you had baggage, you'd struggle. The lighting in the room were really harsh and couldn't look properly when getting ready.

By Nicola Thomas
Family
40-49 years
Reviewed: 7 years ago (06/01/2019)
Date of experience: 01/2019

A wonderful family break. Loved the fact that three of us could stay in the same room. Very easy to find and so convenient formYok city centre. We would definitely stay again.

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