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Public Reviews Score
89%

"Very satisfied"

Based on 9,970 reviews across 6 portals
:
By Sandra M'Crystal
Alone
50-59 years
Reviewed: 7 years ago (16/10/2018)
Date of experience: 10/2018

The staff were fantastic they remember who I was and looked after me. Better than a chain hotel. The room was excellent. The location was excellent. I would recommend it as a place to consider

No Public Name
Couple
50-59 years
Reviewed: 7 years ago (16/10/2018)
Date of experience: 10/2018

We would have liked to have stayed longer and visited the restaurant. The hotel was a lovely relaxing experience. I would have expected a king size bed in a superior room.

By DC
Group
60-69 years
Reviewed: 7 years ago (14/10/2018)
Date of experience: 10/2018

Disappointing, the standard room was dark and I could not put my contact lens in or put on make-up on because of no lighting around the mirrors. The bathroom was also dark, large scratches on the floor and the toilet seat needs changing. The bed was so hard we both didn't sleep. Also the card key took a age to get into the room. A area in the hotel with some armchairs for reading news papers or just relaxing would be nice the room adjacent to the main restaurant is wasted area. When checking out the receptionist asked for payment again for the 3 nights of parking which I had already payed in advance when I checked in ,I was asked for the receipt as proof.

By Brian and Gwen King
Couple
60-69 years
Reviewed: 7 years ago (14/10/2018)
Date of experience: 10/2018

Very disappointed in the size of the room and the points mentioned above. We have stayed in many hotels and have never before complained about the room until now.

By Dominic Spinelli
Business
30-39 years
Reviewed: 7 years ago (13/10/2018)
Date of experience: 10/2018

Lovely hotel. Clean room and staff were always looking to help. Was one of the closest hotels I could find near the centre of York with parking on site. Would definitely recommend.

By Adrian Mugridge
Couple
50-59 years
Reviewed: 7 years ago (13/10/2018)
Date of experience: 10/2018

This was the second time we've stayed at the Churchill. We ate in the restaurant one evening and that was very good. Breakfast was good, but I was not impressed in having to pay for it an advance. I didn't pay for my evening meal in advance, and I put all our drinks on the room, so what's the difference ? I felt as if we were not being trusted to pay when we checked out.
I quested it with the chap on reception and was told it was because our table would be guaranteed no matter what time we arrived. And yet, when we entered for breakfast we were told to sit at any free table; so clearly no table was reserved. I was rather annoyed about having to get my money out of my pocket there and then in the afternoon when it could simply have been put on my room.

No Public Name
Business
30-39 years
Reviewed: 7 years ago (13/10/2018)
Date of experience: 10/2018

i really enjoyed it as the rooms are nice, it was quiet, enjoyed room service. i even got upgraded because i stayed mutliple time.

By Hazel Walker
Friends
60-69 years
Reviewed: 7 years ago (13/10/2018)
Date of experience: 10/2018

Very enjoyable but didn’t sleep well due to to uncomfortable mattress. Reception did apologise and said she would get it changed. Otherwise really good

By Simon J
Friends
60-69 years
Reviewed: 7 years ago (13/10/2018)
Date of experience: 10/2018

Most impressed. Bed very comfy and the general surroundings better than most other hotels inside/near a city centre. Would definitely come back again.

No Public Name
Family
60-69 years
Reviewed: 7 years ago (13/10/2018)
Date of experience: 10/2018

Wonderful; lovely friendly people; sorry we had to leave to go home but will be back...There is still so much to see in York even after so many return visits suggest National Railway museum, Jorvik, Barley Hall and we are looking forward to Henry VII / Richard III museums and walking the walls particularly when the daffodils are out in the Spring!

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