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Public Reviews Score
89%

"Very satisfied"

Based on 10,023 reviews across 6 portals
:
No Public Name
Family
70-79 years
Reviewed: 2 months ago (03/09/2025)
Date of experience: 09/2025

Excellent, will be back --- not interested saying more xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Dear Guest,

Thank you so much for taking the time to share your feedback with us.

We’re thrilled to hear that you had an excellent stay and are already looking forward to coming back.

Kind regards
from all of us at The Churchill
By Teresa Gasser
Couple
60-69 years
Reviewed: 2 months ago (03/09/2025)
Date of experience: 08/2025

Overall very good.
The staff were friendly and helpful.
Room was clean and comfortable and quite a good location. to York it’s self. Approx 10-15 mins to get to the city centre.

Dear Teresa Gasser,

Thank you very much for taking the time to share your feedback following your recent stay with us.

It’s great to know you enjoyed a clean and comfortable room and found our location well-suited for exploring York, just a short walk from the city centre.

Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 months ago (03/09/2025)
Date of experience: 09/2025

Very comfortable, friendly and helpful staff throughout, room was a little dark , could have done with better lighting for doing makeup

Dear Guest,

Thank you for your lovely comments about our team and for highlighting how comfortable your stay was. We always strive to ensure our guests feel warmly welcomed and looked after. We appreciate your feedback regarding the room lighting, and will keep this in mind as we look at future improvements.

Kind regards
from all of us at The Churchill
By Malcolm Brook
Couple
80+ years
Reviewed: 2 months ago (03/09/2025)
Date of experience: 09/2025

Very enjoyable. The radio decided to spring to life in the middle of the night twice! We didn't particularly love the bar, not very cosy!

Dear Malcolm Brook,

Thank you very much for taking the time to share your feedback following your recent stay with us.

Kind Regards
John Wallace
General Manager
By circasco
Family
50-59 years
Reviewed: 2 months ago (03/09/2025)
Date of experience: 08/2025

Le aspettative erano alte (leggendo la presentazione sul sito), in concreto è stata un po' una delusione, ci si aspetta di più e di meglio da un 4*

Dear circasco,

Thank you for taking a moment to leave your feedback about your recent visit.

We are sorry to hear that the experience did not quite meet your expectations.

We truly appreciate your honest review and hope there might be an opportunity to welcome you back in the future, so we can provide you with a more positive experience.

Kind regards
from all of us at The Churchill
By Conrado
Couple
50-59 years
Reviewed: 2 months ago (02/09/2025)
Date of experience: 08/2025

Excelent!!! Great location, Great service, great coffee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Conrado,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear how much you enjoyed our central location and the service provided by our team. It’s wonderful to know that you appreciated the quality of the coffee as well.

Your high marks for cleanliness, service, and value are genuinely appreciated, and your comments are a great encouragement for our team.

Thank you again for your lovely review. We hope to welcome you back to The Churchill for another great visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (02/09/2025)
Date of experience: 08/2025

We very much enjoyed our visit here. Room was lovely, staff was very helpful and we appreciated the convenience of the valet parking to deal with our hire car. The location was perfect for yes - out of the crowded center of Bath, but within easy walking distance of shopping, dining and tourist locations. Highly recommend the Churchill!!

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your visit and that your room met your expectations.

Kind regards
from all of us at The Churchill
By Maxine Impey
Couple
60-69 years
Reviewed: 2 months ago (31/08/2025)
Date of experience: 08/2025

Very nice place and would visit again near to town centre and all amenities staff very friendly and polite did have a sharing platter, which was very nice

Dear Maxine Impey,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We're delighted to hear that you enjoyed your visit and found our location so convenient for exploring York’s town centre and amenities. It’s wonderful to know you appreciated the warm and friendly nature of our team and felt so welcome throughout your stay.

We're also pleased that you enjoyed the sharing platter and found everything to be clean and great value. Your kind comments mean a lot to everyone here.

Thank you again for your lovely review. We would be thrilled to welcome you back the next time you visit York.

Kind regards
from all of us at The Churchill
By John
Couple
30-39 years
Reviewed: 2 months ago (31/08/2025)
Date of experience: 08/2025

Great location and extremely friendly staff. Room was very hot and not able to sleep. Would go back in the winter only

Dear John,

Thank you very much for sharing your feedback following your recent stay with us.

We are delighted to hear that you enjoyed our central location for exploring York and that our team’s friendly approach made a positive impression during your visit. Your kind comments about our staff and service are truly appreciated by everyone here.

I am sorry to learn that the temperature of your room made it difficult for you to rest comfortably. We understand how important a good night’s sleep is, and while we provide fans to help keep things cool during warmer periods, we appreciate that this doesn’t always provide complete relief in hot weather. Your feedback is extremely valuable as we continue to look at ways to improve comfort for our guests, especially during the summer months.

Thank you again for your honest review and for letting us know you might consider returning during the cooler season. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience next time.

Kind regards
from all of us at The Churchill
By Julie Mathews
Family
60-69 years
Reviewed: 2 months ago (30/08/2025)
Date of experience: 08/2025

This was my second time and was a bit disappointed. Food did not meet my expectation . Too spicy salad included in the main dish with no warning offered in the description of the meal beforehand. I was not able to eat anymore as it practically burned my mouth. My husband ordered a rissoto dish that tasted like and have the consistency of mushy peas. We’d love to stay there again. However, we will stay clear of the disappointing restaurant.

Dear Julie Mathews,

Thank you very much for sharing your feedback and for deciding to return to stay with us. It means a lot to know you value our location for its convenience to York’s attractions, and that you found the cleanliness and overall comfort of your room up to standard.

We’re genuinely sorry to hear that your dining experience left you disappointed on this occasion. Your comments about the unexpectedly spicy salad, and the risotto not meeting your husband’s expectations, are appreciated and will be shared with our kitchen team. We understand how important clear menu descriptions are, especially concerning spiciness or key ingredients, and your comments will help us review how we present our dishes and improve guests’ experience in the future.

Thank you once again for your honest feedback and for highlighting the aspects of your stay that you enjoyed. Your willingness to return despite your recent experience is truly valued, and we do hope we’ll have the opportunity to welcome you back again for a more enjoyable visit.

Kind Regards
John Wallace
General Manager
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