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Public Reviews Score
89%

"Very satisfied"

Based on 9,978 reviews across 6 portals
:
No Public Name
Family
30-39 years
Reviewed: 3 months ago (28/11/2025)
Date of experience: 11/2025

I had a great stay!
I didn't go in the beer garden, but it looked beautiful at night.
The waiting staff at breakfast and dinner the night before we're very lovely and professional.
My room was clean and the bed was squishy and I want one for myself!
Nice and quiet/dark at night :)


I'm trying to think of a piece of constructive criticism for you...
Maybe a surface to put my bag on, so I didn't have to keep it on the floor or put it on the bed or furniture (to keep them clean). But I appreciate this is quite picky.


Thank you so much!

Dear Guest,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re delighted to hear how much you enjoyed your visit, from the peaceful and comfortable setting of your room to the warmth and professionalism shown by our breakfast and dinner team. It’s wonderful to know that the bed was especially comfortable and helped you get a restful night’s sleep. We’re also pleased that the atmosphere at night contributed to a quiet and relaxing stay, and it’s great to hear the location worked well for your needs, even if you’re not so familiar with York.

Thank you as well for mentioning the beautiful beer garden—even if you didn’t have a chance to experience it yourself, we’re glad it caught your eye. Your kind words about the high standards of cleanliness and the friendly service from our wait staff are very much appreciated and will be shared with the team.

Thank you again for choosing to stay with us and for all your positive comments. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Tim Summersgill
Alone
50-59 years
Reviewed: 3 months ago (28/11/2025)
Date of experience: 11/2025

Ive stayed here 6 times this year and always look forward to coming back.
A relaxing experience and the staff always have a pleasant warm welcome for you.
The rooms are very tastefully decorated with a fantastic bath that makes it a relaxing stay.

Dear Tim Summersgill,

Thank you so much for taking the time to share your wonderful feedback and for choosing to return to us so often throughout the year.

We’re truly delighted to hear that each of your visits has provided a relaxing and enjoyable experience. It’s especially rewarding to know that our team’s warm welcome makes you feel right at home every time you arrive. Your kind remarks about the tasteful décor of the rooms and the comfort of the bath are greatly appreciated, and we’re pleased these features help to make your stays so restful.

Your perfect scores for every aspect, from the quality of your room and our central location to cleanliness, service, and value, mean a great deal to everyone here. Loyal guests like yourself are at the heart of what we do, and your continued support is sincerely valued.

We look forward to welcoming you back for many more relaxing visits in the future.

Kind regards
from all of us at The Churchill
By Pamela Squire
Couple
70-79 years
Reviewed: 3 months ago (27/11/2025)
Date of experience: 11/2025

Lovely hotel great staff good location high end decor top class food . Only downside our room was small with only a velux window which was no substitute for a typical window . Otherwise a top class hotel I would definitely recommend .

Dear Pamela Squire,

Thank you so much for sharing your experience with us. It's wonderful to hear you enjoyed our welcoming team, delicious food, and convenient spot close to the city centre. We're pleased you found the facilities clean and comfortable.

We do understand your comments about the room size and the deluxe window, and will certainly take that into consideration for future improvements.

Kind regards
from all of us at The Churchill
By Mr and Mrs Holdsworth
Couple
50-59 years
Reviewed: 3 months ago (27/11/2025)
Date of experience: 11/2025

We thoroughly enjoyed our one night stay at The Churchill Hotel and we will definitely book for any future visit.
The Hotel provided an Excellent family room and all within a great location for exploration of the fabulous city of York. The staff on reception provided a warm welcome upon arrival and provided information directly to navigate York.

Dear Mr and Mrs Holdsworth,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to hear that your family room suited your needs perfectly and that our location made it easy for you to get out and explore all that York has to offer. It’s lovely to know that our proximity to the Cathedral and the city centre helped you make the most of your visit, and that our team on reception made you feel warmly welcomed, offering helpful guidance for navigating the city.

Your kind remarks about the cleanliness and upkeep of the hotel mean a great deal to us, and we’re pleased you noticed the care our team takes in maintaining our facilities. We also appreciate your comments on value and are glad you found your stay good value for money. With regard to parking, we aim to keep our charges competitive, especially as secure parking in the centre of York is rarely offered at no cost. We’re happy that you found the added peace of mind worthwhile.

Thank you again for sharing your positive experience and for letting us know you’d choose to return in the future. We look forward to welcoming you back for another enjoyable stay.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (27/11/2025)
Date of experience: 11/2025

Nice friendly hotel. Room was good but lighting everywhere in the hotel was not bright anywhere.
Charging for parking at £18 per night is a bit naughty!

Dear Guest,

Thank you for sharing your experience with us. We’re pleased to hear you enjoyed the welcoming atmosphere, comfortable room, and our prime location.

We do appreciate your feedback about the lighting and will consider your comments as we look at future improvements. Regarding the car parking charge, we strive to keep our rates in line with other city centre hotels.

Kind Regards
John Wallace
General Manager
By Gemma
Couple
30-39 years
Reviewed: 3 months ago (27/11/2025)
Date of experience: 11/2025

Overall good experience with helpful polite staff and smart deco. Purpose of trip was to be out in York more but would stay again and explore the hotel facilities more.

Dear Gemma,

Thank you so much for taking the time to share your thoughts about your recent stay. We’re delighted to hear that you found our team to be friendly and that you appreciated the style of our décor, as well as the convenience of our location—close to the action in York, but still peaceful.

It’s great to know you enjoyed your visit overall, and we’d love to welcome you back when you have more time to explore all the facilities we offer.

Kind regards
from all of us at The Churchill
By Gary Bircham
Couple
60-69 years
Reviewed: 3 months ago (26/11/2025)
Date of experience: 11/2025

Overall I was okay. This was our third time here and love the location but on this occasion was very disappointed with the wrong we were in so nosy.

Dear Gary Bircham,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to hear that our location continues to be a highlight for you and that it’s one of the reasons you’ve chosen to return to us multiple times. It really means a lot that you value being with us and have enjoyed previous visits.

However, we’re truly sorry to learn that your comfort was affected by noise in your room on this occasion. We understand how important a peaceful environment is for a relaxing stay, and we regret that this aspect let you down after positive experiences in the past. Your comments are invaluable to us, and we will certainly take them into account as we look for ways to enhance our guest experience and ensure consistency for returning visitors.

Thank you again for your honest review and for highlighting both what you enjoy about our hotel and where we need to improve. We hope to have the opportunity to welcome you back and provide you with a stay that meets your expectations in every respect.

Kind regards
from all of us at The Churchill
By Aly Phelan
Family
50-59 years
Reviewed: 3 months ago (25/11/2025)
Date of experience: 11/2025

Beautiful hotel with very efficient friendly staff and delicious food. The location is very convenient for York tourist attractions.

Dear Aly Phelan,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to hear that our team’s warm and efficient service made such a positive impression and that you enjoyed the delicious food we offer. It’s great to know that our central location made it easy for you to explore everything York has to offer, and your high ratings for the room, cleanliness, and value are greatly appreciated by everyone here.

Your kind words mean a lot to us, and we’re thrilled that every aspect of your visit, from comfort to convenience, contributed to such an enjoyable experience.

Kind regards
from all of us at The Churchill
No Public Name
Couple
80+ years
Reviewed: 3 months ago (25/11/2025)
Date of experience: 11/2025

Very poor and wouldn't recommend it to family and friends if asked. Location is good, breakfast was good but room very poor.

Dear Guest,

Thank you for sharing your feedback after your recent stay with us.

We’re pleased to hear that you enjoyed the central location of the hotel and that our breakfast offering was a positive part of your visit. These details are always encouraging for our team to hear.

However, we are truly sorry that your experience with your room left you feeling disappointed. We understand how important it is for our guests to feel comfortable and that expectations around quality accommodation and service are met, especially given the price paid. Your constructive comments highlight where we need to focus our efforts to improve the guest experience.

Thank you again for taking the time to share your thoughts honestly. Your feedback is invaluable as we continue working to provide all our guests with a stay that feels both enjoyable and worthwhile.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (25/11/2025)
Date of experience: 11/2025

Very comfortable and relaxed. Only problem was the inconsistent heating, one evening the radiator was on all the time, another evening it wasn’t on at all.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know you found your room comfortable and enjoyed the relaxed atmosphere during your visit. It’s great to hear that our location made it easy for you to get to the city centre, and your kind remarks about the cleanliness and value are much appreciated.

Thank you again for your balanced review and for highlighting both the things you enjoyed and where we can make things even better. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
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