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Public Reviews Score
89%

"Very satisfied"

Based on 9,970 reviews across 6 portals
:
By Ben Cleminson
Business
30-39 years
Reviewed: 8 years ago (27/08/2018)
Date of experience: 08/2018

I only stayed for one night but the room was very clean and I had no issues. The staff were very friendly and it’s a great location.

No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (26/08/2018)
Date of experience: 08/2018

Satisfactory, the excellent location, service and wonderful breakfast make up for a rather modest room, no air con, no safe and on the ground floor with access from a public footpath.

No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (26/08/2018)
Date of experience: 08/2018

Very friendly and helpful staff. A small but well equipped room which was well maintained, clean and had everything necessary. The hotel is situated so close to the main places of interest that we were able to park our car and walk throughout our stay. An easy to find hotel with good parking. Thank you to all concerned.

By Jason
Leisure travelers
40-49 years
Reviewed: 8 years ago (25/08/2018)
Date of experience: 08/2018

Very Good hotel, close to the town. I like the building as well as the reception people is so nice. Restaurant food very good.

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (25/08/2018)
Date of experience: 08/2018

On arrival we were told our room had been upgraded to a superior room. Usually we are quite happy when our room is upgraded but unfortunately, this room was in the basement. The room was definitely darker than a room on the first or ground floor even though we had 2 Windows. I opened one of the windows and it swung so fast it hit me on the head! You might have to warn future guests. Although it was HOT that night we were reluctant to open the windows because someone had already passed the window and we felt insecure. The windows opened so wide that someone could easily climb in. The sides of the bath were extremely high and anyone with any mobility issues would have struggled. Plus point..it was a short walk from York town centre. I don't know what the hotel would have done if we had refused to take the upgraded room.

By Sharon King
Leisure travelers
40-49 years
Reviewed: 8 years ago (22/08/2018)
Date of experience: 08/2018

Have used this Hotel for many years however feel on this occasion the room was not clean and required minor repairs

No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (22/08/2018)
Date of experience: 08/2018

Good, would happily recommend & would visit again. Great location, friendly & helpful staff, lovely grounds & parking.

No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (21/08/2018)
Date of experience: 08/2018

Staff friendly , room comfortable and clean, and breakfast excellent. Location within easy walking distance of York Minster and walled city. Free parking adds the cherry on top.

By Susanne and Holger Klein
Leisure travelers
50-59 years
Reviewed: 8 years ago (20/08/2018)
Date of experience: 08/2018

Die Lage ist ausgezeichnet. Personal Super freundlich und zuvorkommend. Zimmer ausgezeichnet. Frühstück ausgezeichnet

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (20/08/2018)
Date of experience: 08/2018

We really enjoyed our stay & we will definitely be back. The staff were so welcoming and the food & service excellent.
A few comments regarding the room: the pillows could have been softer (personal preference) & the bath was quite slippery with no rail to hold onto to get out.

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