The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 10,023 reviews across 6 portals
:
No Public Name
Couple
50-59 years
Reviewed: 2 months ago (26/08/2025)
Date of experience: 08/2025

This was our 4th visit. Unfortunately on record tells the staff that you've been before. However we love the hotel and have sentimental reasons for using you and returning.

Dear Guest,

Thank you very much for sharing your thoughts and for returning to stay with us once again. It means so much to us to have guests like you who choose The Churchill for sentimental reasons and continue to visit over the years.

We’re really pleased to hear you enjoyed the location, found our team welcoming, and appreciated the cleanliness during your stay. Your loyalty is truly valued and we are grateful for your ongoing support.

We do appreciate your feedback about parking and the suggestion to include it in the room rate. Like many hotels in the centre of York, we do have to charge separately for parking, but we always do our best to keep the rates in line with other hotels nearby. Your comments are very helpful and will certainly be considered as we review our guest experience.

Thank you again for taking the time to share your feedback and for choosing us for your visits to York. We hope to have the pleasure of welcoming you back again.

Kind regards
from all of us at The Churchill
By Craig
Couple
30-39 years
Reviewed: 2 months ago (26/08/2025)
Date of experience: 08/2025

The Churchill was a wonderful stay from start to finish. From the moment we walked in, the staff made us feel incredibly welcome—such a special touch that made all the difference. The food was absolutely exceptional, and once again, the service was top-notch—10/10 without a doubt.
We also enjoyed a couple of drinks in the beer garden, which had such a relaxed, pleasant atmosphere. It's the perfect spot to unwind after a day of exploring. Plus, it's just a short, easy walk into the city center, which was very convenient.
Overall, it was a fantastic experience, and we will definitely be returning in the future. Highly recommend!

Dear Craig,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that you felt so warmly welcomed by our team and that the service provided truly made a difference to your experience. It’s wonderful to know you enjoyed the food and that everything from start to finish lived up to your expectations—your glowing comments mean the world to us.

Thank you once again for your kind words, and for recommending us so highly. We look forward to welcoming you back for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
50-59 years
Reviewed: 2 months ago (25/08/2025)
Date of experience: 08/2025

Terrific! Great location, friendly staff, a bit tricky parking but the room was clean with nice amenities. Had a great stay and would stay again.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed our central location and that the friendliness of our team made a difference to your visit. It’s also wonderful to know that you found your room clean and well-equipped, and we truly appreciate your high ratings for every aspect of your experience.

Thank you again for your lovely review. We look forward to welcoming you back for another enjoyable stay whenever you’re next in York.

Kind regards
from all of us at The Churchill
By Jodie Baldwin
Couple
30-39 years
Reviewed: 2 months ago (25/08/2025)
Date of experience: 08/2025

Beautiful! We will definitely be staying again and recommending to all our family and friends! Wonderful friendly service, upbeat and professional service

Dear Jodie Baldwin,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

Your kind words about our friendly and upbeat service mean a great deal to us. Knowing you plan to stay again and recommend us to your family and friends is the highest compliment we could hope for.

Thank you once again for choosing The Churchill. We can’t wait to welcome you back for another wonderful experience the next time you visit York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 months ago (25/08/2025)
Date of experience: 08/2025

Two nights stay over the weekend. Fantastically welcoming and helpful staff. Breakfast was a bit loud. But that had nothing to do with the hotel, just a family that couldn't talk at normal volume.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent weekend stay with us.

We’re delighted to hear that you found our team to be so warm and helpful throughout your visit. It’s wonderful that our location suited you so well, offering easy access to the city centre while being just outside the busiest parts of York. We also appreciate your kind words about the cleanliness of your room—it means a lot to us to know you felt comfortable during your stay.

We do take note of your comments regarding pricing; with large events like the Rugby World Cup and the Races in town, the rates were indeed affected by the increased demand across the city.

Thank you again for your thoughtful review and for staying with us. We hope you enjoyed your time in York and would be glad to welcome you back on another occasion.

Kind regards
from all of us at The Churchill
No Public Name
Couple
30-39 years
Reviewed: 2 months ago (25/08/2025)
Date of experience: 08/2025

Excellent. Lovely helpful staff and a free upgrade. Couldn't ask for more. Beds lovely and comfy as usual.

Dear Guest,

Thank you very much for taking the time to share your thoughts. We’re delighted you enjoyed your stay, appreciated the complimentary upgrade, and found the team welcoming and attentive—your kind comments mean a lot to us.

It’s also helpful to hear your observations about the bathroom. We truly value this insight, as it helps us maintain our usual high standards.

Kind Regards
John Wallace
General Manager
No Public Name
Family
70-79 years
Reviewed: 2 months ago (25/08/2025)
Date of experience: 08/2025

Molto buona. Personale molto disponibile e gentilissimo.
Posizione molto vicina al centro della città. Parcheggio adiacente all'Hotel. Colazione ottima.

Dear Guest,

Thank you so much for taking the time to share your experience with us. We are truly delighted to hear you appreciated the friendliness of our team, as well as our convenient location close to the heart of the city. It’s lovely to know you also enjoyed our breakfast selection and handy parking.

We hope to welcome you back for another pleasant stay in the future.

Kind regards
from all of us at The Churchill
By Andrew Scott
Couple
50-59 years
Reviewed: 2 months ago (24/08/2025)
Date of experience: 08/2025

The hotel staff were really friendly, our room was clean but the hotel is showing signs of tiredness but overall I would definitely stay there again mainly for the staff and the closeness to York centre

Hello Andrew Scott,

Thank you for sharing your thoughts about your recent stay with us. We're thrilled to know that you found our team to be welcoming and enjoyed the cleanliness of your room. It's wonderful to hear that our location made exploring York convenient for you, and we truly appreciate your kind words about our service.

Thank you again for your feedback and your loyalty – we look forward to welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 months ago (23/08/2025)
Date of experience: 08/2025

Everything about the experience was first class. The service was excellent and the building is so impressive. Highly recommended.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely thrilled to know that every aspect of your experience stood out, from the service provided by our team to your impressions of the building itself.

Your perfect scores for room, location, cleanliness, service, and value are sincerely appreciated. We’re so pleased to know you enjoyed your time with us from start to finish.

Thank you again for your kind words. We look forward to welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (22/08/2025)
Date of experience: 08/2025

Great hotel staff and location. Clean comfortable. Reasonable prices for food and drinks. Lovely bear garden and pizza oven in grounds.

Dear Guest,

Thank you very much for taking the time to share such wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that both our team and the location were highlights of your visit, and that you found your room clean and comfortable. It’s fantastic to know our food and drinks proved good value, and we’re so pleased the beer garden and pizza oven added something special to your stay.

It’s also great to hear our location made travelling from the train station easy for you. Your top marks across all areas mean a lot to the whole team, and your comments are truly appreciated.

Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
Back to Top CERTIFICATE what's this?