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Public Reviews Score
89%

"Very satisfied"

Based on 9,844 reviews across 6 portals
:
By Klingenberg
Couple
60-69 years
Reviewed: 4 months ago (06/07/2026)
Date of experience: 06/2026

Der tolle Biergarten war das Highlight und toll war auch, dass wir einen Parkplatz auf dem Gelände hatten. Wir waren dort, als es außergewöhnlich heiß war, daher wäre eine Klimaanlage gut gewesen (wir hatten das aber bei der Buchung nicht als Filter vorgesehen) und der Schlaf war nicht sehr erholsam. Die Zimmertüren schließen automatisch, aber beim Zuschnappen sehr sehr laut. Dies störte die Ruhe doch sehr, wenn die sehr späten Heimkehrer ankamen oder die sehr frühen Aufsteher losgingen, Hier wäre eine manuelle Schließung besser. Das Frühstück war leider enttäuschend in der Auswahl, auch wenn wir wussten, dass es ein englisches Frühstück war. Das Müsli wurde zum Beispiel in der Pappschachtel in der Schüssel serviert, hier ist Luft nach oben. Die Mitarbeiter waren alle sehr freundlich und hilfsbereit.

Dear Klingenberg,

Thank you very much for taking the time to share your impressions with such thoughtful detail. We’re delighted to hear that you enjoyed our beer garden and that having convenient on-site parking contributed positively to your stay.

We truly appreciate your understanding regarding the exceptional heat during your visit. While we know these unusually warm temperatures can affect sleep quality, we do take your comments on air conditioning to heart and will certainly keep this in mind for future improvements. Your feedback regarding the noise from the automatically closing room doors is also invaluable—it’s clear how these could disturb the restful atmosphere when guests return late or leave early, and we will consider this as we look at ways to enhance comfort.

We're sorry to hear that breakfast did not quite meet your expectations, particularly in terms of selection and presentation. Your thoughts on the muesli and variety have been noted, as guest insights like yours help us see where we can refine our offering. On a positive note, it’s wonderful to know that our team made a friendly and helpful impression during your stay.

Thank you again for all your comments—it helps us to create an even better experience for all our guests.

Kind Regards
John Wallace
General Manager
By David Wycherley
Couple
80+ years
Reviewed: 4 months ago (06/07/2026)
Date of experience: 06/2026

OK apart from comments in "How could we improve" but I wouldn't any normal size couple to choose a "small double"

Dear David Wycherley,

Thank you very much for taking the time to share such a detailed and balanced review following your recent stay with us.

We’re pleased to hear that our team made a positive impression on you and that you found the dining room and overall service pleasant. It’s also good to know our central location suited your needs and that the standard of cleanliness met your expectations.

We do appreciate your honest feedback regarding the small double room. We understand that room size and layout can make a significant difference to comfort, especially for couples, and your comments about the layout and facilities are noted. We are sorry that certain features, such as the lack of a toilet brush, absence of newspaper or alarm call facilities, and the challenges with fire doors and parking, impacted your experience. Your suggestions will be taken into consideration as we continually review how we can improve the stay for all our guests.

Thank you once again for sharing your thoughts—your insights are invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you again for a more comfortable stay in the future.

Kind Regards
John Wallace
General Manager
By Vicki
Family
50-59 years
Reviewed: 4 months ago (06/07/2026)
Date of experience: 07/2026

Great experience, really nice hotel. Clean and comfortable great location. Could do with some maintenance. No seal on bottom of shower door so floor got really wet. Some fittings a little tired and no hairdryer in room . Car park area a bit loud when people coming and going particularly a motorbike at 11ish. Probably not the best location for a family room with kids going to sleep early. I appreciate you can’t change location of car park.

Dear Vicki,

Thank you very much for taking the time to share your detailed feedback following your recent stay with us.

We're delighted to hear that you enjoyed your experience overall, especially appreciating the hotel’s comfort, cleanliness, and our convenient location in York. Your positive remarks about the overall cleanliness of your room mean a lot to our team, and we're glad you felt comfortable during your visit.

We’re grateful for your honest comments about areas for improvement. Your observations regarding the maintenance of some fittings, the missing hairdryer, and the issue with the shower seal are noted, as is your mention of extra cleaning around the bathroom door frames. Feedback like this is invaluable to us as we constantly look for ways to enhance the guest experience.

We also understand your concerns about the car park area, especially concerning noise later in the evening. We genuinely appreciate your understanding regarding the fixed location of our parking facilities, and we’re sorry if this impacted your family’s rest in the evenings.

Thank you once again for your thoughtful review and your balanced scores for service and value. We hope you might consider staying with us again and that future visits will be even more enjoyable.

Kind regards
from all of us at The Churchill
By Mr C JOHN
Couple
50-59 years
Reviewed: 4 months ago (05/07/2026)
Date of experience: 07/2026

This is our second visit to the Churchill, and yet again it didn't disappoint. The location is fantastic, with the added benefit of a carpark. The breakfast was excellent, and nothing was too much trouble for the staff. I look forward to our third visit.

Dear Mr C JOHN,

Thank you very much for returning to The Churchill and for sharing such positive feedback about your recent visit.

It’s a pleasure to know that our location and on-site parking made your stay convenient once again, and that you enjoyed a delicious breakfast each morning. We’re especially pleased to hear that our team were always happy to help and made you feel so well looked after. Your comments about the standard of room cleanliness and your overall satisfaction with our pricing, particularly when booking direct, are greatly appreciated by all of us.

We’re truly grateful for your continued loyalty and delighted we could make your second stay as enjoyable as the first. We look forward to welcoming you back for your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 4 months ago (05/07/2026)
Date of experience: 07/2026

Very satisfied; you do need to fix the shower in our room permanently so it doesn’t scald! Also, consider offering smaller breakfast at lower cost.

Dear Guest,

Thank you so much for taking the time to leave your feedback following your recent stay with us.

We’re delighted to hear you were very satisfied overall, and it’s great to know our location near the old city suited your plans so well. Your comments about the cleanliness and upkeep of the property, as well as your positive experience with our team, are very much appreciated and will be shared with everyone here.

We’re grateful for your note regarding the shower in your room, and completely understand how important it is for everything to be in full working order for a comfortable stay. Your suggestion about a smaller, lower-priced breakfast option is also valued, and is something we will keep in mind as we review our offering. It’s helpful to hear your thoughts about the pricing too—thank you for recognising the broader context at the moment.

Thank you again for your thoughtful comments. We hope to welcome you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Colin Humphrey
Couple
70-79 years
Reviewed: 4 months ago (05/07/2026)
Date of experience: 07/2026

Small room and very warm. Needed fan on all night. Comfortable bed. Staff seemed a bit remote. All forgiven in light of fantastic breakfast. Best award goes to the chef

Dear Colin,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We appreciate your honest comments regarding the size and warmth of your room. We understand that having to use the fan throughout the night may not have been ideal, and we're sorry this affected your comfort during your stay. Nonetheless, it's good to know that you found the bed comfortable and were still able to rest well.

Your remarks about the team are also noted. Providing a warm and welcoming environment is important to us, and your feedback helps us to reflect on how we can improve the service for our guests.

It’s fantastic to hear that breakfast was the highlight of your stay. Your praise for our chef will be passed on—they’ll be delighted to know their efforts made such a positive impression and truly elevated your experience.

Thank you once again for your valuable comments and balanced review. We hope to have the pleasure of welcoming you back to The Churchill for an even more enjoyable stay.

Kind regards
from all of us at The Churchill
By Val and June
Family
60-69 years
Reviewed: 4 months ago (04/07/2026)
Date of experience: 06/2026

Lovely and would definitely stay there again. Few little things but nothing that would stop me highly recommending it. 10 minute walk to the cathedral, bars and shops. Thank you Reece for the great service and the young man who looked after us in the garden.

Dear Val and June,

Thank you so much for sharing your thoughtful feedback and for your kind words about your recent stay with us. It’s wonderful to hear that you enjoyed our family room and appreciated the service from our team, especially in the garden area.

We’re glad our central location helped make your visit enjoyable, though we apologise if the nearby glass bins caused any disturbance during your stay. Your comments about breakfast pricing are noted, and we appreciate you bringing this to our attention.

We hope to welcome you back soon for another great experience.

Kind regards
from all of us at The Churchill
By Petra
Family
40-49 years
Reviewed: 4 months ago (01/07/2026)
Date of experience: 06/2026

The Hotel is great, especially the 4 normal bed (not extra bed), but the AC would be great. The upstairs room was very hot.

Dear Petra,

Thank you very much for sharing your thoughts with us. We are delighted to hear you were pleased with the spacious beds and enjoyed your overall stay.

It’s wonderful to see you found our rooms, location, and cleanliness up to your expectations. Should you visit us again, please don’t hesitate to reach out to us so we can help make your stay as comfortable as possible.

Kind regards
from all of us at The Churchill
By Marjorie richardson
Couple
70-79 years
Reviewed: 4 months ago (30/06/2026)
Date of experience: 06/2026

A lovely hotel staff very helpful and friendly. Room was small and poor outlook but this didn't stop us enjoying our stay. Fan was a godsend as the window didn't open and it was very hot in York.

Dear Marjorie ,

Thank you so much for sharing your thoughts with us. It’s wonderful to hear that our team made you feel welcome and that their friendliness made a positive impression on your visit.


Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 4 months ago (30/06/2026)
Date of experience: 06/2026

Really amazing hotel staff really friendly and had a great nights sleep. Would recommend to friends and family if ever visiting York

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that our team made you feel so welcome and that you had a restful night during your visit. Knowing you would recommend us to friends and family is one of the best compliments we could receive, and it means a great deal to all of us.

It’s lovely to know you were pleased with every aspect of your stay, from the comfort of your room to our central location, cleanliness, and service. Your perfect ratings across the board are truly appreciated.

Thank you again for your kind words. We hope to welcome you back to The Churchill whenever you’re next in York.

Kind regards
from all of us at The Churchill
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