The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 9,978 reviews across 6 portals
:
By K Howe-Shepherd
Family
60-69 years
Reviewed: 3 months ago (09/11/2025)
Date of experience: 11/2025

The Churchill staff are all amazing. So friendly, helpful and welcoming. They are the reason that this was my third stay in this hotel,

Dear K Howe-Shepherd,

Thank you so much for your continued loyalty and for sharing your impressions of your third stay with us.

We are absolutely delighted to read your kind words about our team. Knowing that the friendliness, helpfulness, and warm welcome from our staff have made such a positive impact truly means a lot to everyone here. It’s wonderful to hear that our location provides a peaceful retreat while still being conveniently close to the city centre and the train station.

Thank you again for your thoughtful review and for choosing to return to The Churchill time and again. We hope to welcome you back soon for another positive visit.

Kind regards
from all of us at The Churchill
No Public Name
Business
50-59 years
Reviewed: 3 months ago (08/11/2025)
Date of experience: 11/2025

Great booking process, Ian was fabulous as before recommending restaurants etc- such a friendly welcome. WiFi was poor, that could be better and would have appreciated some slippers for the room. Happy if we have to ask, but really should provide if asked.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

It’s wonderful to hear that you found the booking process so straightforward and that Ian’s warm welcome and helpful local recommendations made such a positive impression once again. We’re thrilled that the service, cleanliness, and our convenient location all contributed to a memorable visit for you.

We’re sorry to hear that the WiFi didn’t quite meet your needs this time, and we appreciate you sharing your thoughts about room slippers. Your suggestion to have these available upon request is very helpful, and we’ll certainly take this on board as we review guest amenities in the future.

Thank you once again for your thoughtful comments and perfect scores across the board. We look forward to seeing you back at The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Hughes
Couple
60-69 years
Reviewed: 3 months ago (08/11/2025)
Date of experience: 11/2025

Characterful venue with a very inviting atmosphere. We had room device after one long day walking. Very quick and tasty. The hotel staff very friendly and helpful great location would definitely recommend.

Dear Hughes,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed the distinctive character of the hotel and felt welcomed by the inviting atmosphere. It’s fantastic to know that our location worked so well for you, with easy access to the city’s sights, bars, and cafés, as well as the convenience of on-site parking.

We’re especially pleased that you found the room service prompt and delicious after a busy day out exploring. Your kind comments about the friendliness and helpfulness of our team mean a lot to us. It’s also great to hear that you enjoyed relaxing in the bar, restaurant, bistro, and the garden.

Thank you once again for your high recommendation, as well as your perfect scores for value, service, cleanliness, and comfort. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Alanp119
Couple
60-69 years
Reviewed: 3 months ago (08/11/2025)
Date of experience: 11/2025

Good overall on all counts.
Breakfast varied and good. Nice to have warm plates keeping food hot
Parking very awkward

Dear Alanp119,

Thank you for taking the time to share your thoughts following your recent stay with us.

We're really pleased to hear that you enjoyed your visit and found the breakfast options satisfying, especially appreciating the little touches like the warm plates to keep your food hot. It's great to know the room, cleanliness, and our team's service all helped make your experience a positive one.

Thank you once again for your balanced review and your kind words about your stay. We hope to welcome you back to The Churchill next time you're in York.

Kind regards
from all of us at The Churchill
By Carmen Capella Sala
Couple
50-59 years
Reviewed: 3 months ago (07/11/2025)
Date of experience: 10/2025

Pasamos una estancia muy agradable, el cuarto fue muy acogedor y el personal muy amable. Nos gustó mucho el hotel y la ubicación muy buena. Gracias

Dear Carmen Capella Sala,

Thank you so much for taking the time to share your lovely feedback following your stay with us.

We're delighted that you enjoyed a comfortable and pleasant visit, and it's wonderful to hear you found your room cosy and felt warmly welcomed by our team. We're glad that our location made exploring York so easy for you, as we strive to provide a convenient base for our guests.

Your kind words about the overall experience truly mean a lot to us, and we appreciate you mentioning the high standards of cleanliness and service you experienced.

We hope to have the pleasure of welcoming you again whenever your travels bring you back to York.

Kind regards
from all of us at The Churchill
By Wendy Hall
Couple
60-69 years
Reviewed: 3 months ago (07/11/2025)
Date of experience: 10/2025

Exceptional reception staff (Ian) very helpful, polite and funny made your stay at the hotel a very pleasant one. Would return to this hotel next time in york.

Dear Wendy Hall,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that our reception team made such a positive impression on your visit.

It’s lovely to learn that every aspect of your stay, from your room and our convenient location to the cleanliness and value, met your expectations so well. Your intention to return when you’re next in York is the highest compliment we could hope for, and the whole team will be thrilled to welcome you back.

Thank you again for your kind words. We look forward to making your next stay just as enjoyable.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 3 months ago (07/11/2025)
Date of experience: 11/2025

Lovely hotel in an excellent location.
Garden pods look amazing. Planning to return again soon and try the Sunday lunch,

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to hear you enjoyed both our excellent location and the comfort of your room. It’s fantastic to know that you found the hotel immaculate and appreciated the welcoming service from our team. Your positive comments about our competitive pricing and the convenience of being so close to the city centre are also greatly appreciated.

It’s lovely to hear that the garden pods caught your eye—many guests enjoy spending time there, and we hope you find them just as enjoyable on your next visit. We look forward to welcoming you back soon, and we hope you have a fantastic Sunday lunch with us next time.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (07/11/2025)
Date of experience: 11/2025

Great location and nice hotel over all stay was good would use again.car park on site is a must for us

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know that our central location and on-site parking made your visit more convenient and enjoyable. It’s great to hear that you found the hotel welcoming, your room comfortable, and everything up to your standards of cleanliness.

Thank you again for your thoughtful review and your intention to return. We hope to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (07/11/2025)
Date of experience: 10/2025

Breakfast was disappointing. Not up to usual standard. We did speak to staff about it and it was noted

Dear Guest,

Thank you for sharing your thoughts with us. We're truly sorry to hear that breakfast did not meet your expectations on this occasion and appreciate you letting our team know during your stay. Your comments are important to us and help us improve.

We're glad to see you enjoyed your room, location, and service.

Kind Regards
John Wallace
General Manager
By Travellin' man
Couple
70-79 years
Reviewed: 3 months ago (06/11/2025)
Date of experience: 11/2025

As stated not happy with room but service and staff were brilliant. Very surprised at high car park charge considering the price for rooms. Hotel not very centrally placed for visiting York's main attractions

Dear Travellin' man,

Thank you very much for taking the time to share your feedback with us.

We’re pleased to hear that you found our service and staff to be a highlight of your stay, and it’s wonderful to learn that the cleanliness of the hotel met your expectations. Your kind comments about our team’s efforts are greatly appreciated.

However, we're sorry to hear you were disappointed with your room and found aspects of our location less convenient than hoped, as well as signage difficult to spot when arriving by car.

With regard to the car park charge, we understand your concerns. Complimentary parking is very uncommon in central York, and we do strive to keep our fees in line with other local hotels. Your feedback about the overall value is helpful as we review our offering.

Thank you once again for sharing your thoughts and for highlighting both the positives and areas where you feel we could improve. We hope to welcome you back for a more enjoyable visit in the future.

Kind regards
from all of us at The Churchill
Back to Top CERTIFICATE what's this?