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Public Reviews Score
89%

"Very satisfied"

Based on 9,870 reviews across 6 portals
:
By colin mccourt
Leisure travelers
60-69 years
Reviewed: 8 years ago (21/04/2018)
Date of experience: 04/2018

The hotel was excellent except for a slight damp smell in the lower floor bedroom areas. The customer service experienced at reception, bar and restaurant areas were first class. The evening meal we had for our anniversary was first class.

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (21/04/2018)
Date of experience: 04/2018

Fabulous time and wonderful staff who made us very welcome and were extremely helpful. Great location, 5 minute walk to town and lovely gardens to relax in!

By Graham Wadsworth
Leisure travelers
40-49 years
Reviewed: 8 years ago (21/04/2018)
Date of experience: 04/2018

Best customer service I’ve think I’ve ever had in a hotel and I’ve been to a lot of hotels... everyone was proactively friendly and engaging...

By John Knox
Leisure travelers
70-79 years
Reviewed: 8 years ago (21/04/2018)
Date of experience: 04/2018

The best hotel bed I have ever slept in. Absolutely superb. Super shower and fast reliable WiFi. Refreshments in the room were of high quality and much appreciated.

No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (19/04/2018)
Date of experience: 04/2018

We came for our honeymoon with the children too and it was amazing we can’t wait to come for our one year anniversary

No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (18/04/2018)
Date of experience: 04/2018

A Brilliant location if you want to explore York, there is parking on site which is a bonus, the hotel is quite and peaceful and staff are very friendly

By John Marchant
Leisure travelers
70-79 years
Reviewed: 8 years ago (18/04/2018)
Date of experience: 04/2018

Apart from some disappointment with the room and generally gloomy décor, we enjoyed our stay - despite very poor treatment at reception on arrival at about 4pm on April 13th. The receptionist was brusque and defensive, almost as if she expected criticism before any was forthcoming. Introduction to our room was perfunctory with no explanation about how to operate heating and ventilation. When we commented on what we felt to be the room's shortcomings, the reply was 'everyone else seems happy with arrangements', We overheard at least one other visitor expressing similar reservations and emphasising that he' was definitely not happy'! Having said all this, reception staff at all other times were polite and very helpful, especially the duty check out man on April 16th. Bar staff, maître d' and restaurant waiting staff all efficient, cheerful and pleasant, striving to make us welcome - though I could have done with less 'Hi, guys', 'no problem' and 'no worries'! These meaningless phrases seem to punctuate almost every utterance. When you see my age below, you'll perhaps understand some of these observations better! We would like to come again but will be more circumspect about room choice.

By Barbara
Leisure travelers
50-59 years
Reviewed: 8 years ago (18/04/2018)
Date of experience: 04/2018

Just lovely! Hotel, food,position and staff all great. Thanks for a lovely time.Will be back with my husband.

By Melissa temple
Leisure travelers
20-29 years
Reviewed: 8 years ago (18/04/2018)
Date of experience: 04/2018

Amazing! Will definitely be back. Room was gorgeous, food was delicious and the staff were lovely. Service for the food was slow but nothing to complain about.

By Tom Doherty
Leisure travelers
50-59 years
Reviewed: 8 years ago (16/04/2018)
Date of experience: 04/2018

Great location, friendly staff, very clean, great service, a well appointed hotel. I thankfully arrived early enough to park as the parking seems limited for the number of guests and there appears otherwise limited parking close to the hotel.

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