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Public Reviews Score
89%

"Very satisfied"

Based on 10,023 reviews across 6 portals
:
No Public Name
Alone
70-79 years
Reviewed: 3 months ago (04/08/2025)
Date of experience: 07/2025

A lovely hotel. A good situation, easy walking distance from the centre. The staff are the best thing about the hotel. It's small enough to get individual service, which is efficient and very helpful.

Dear Guest,

Thank you very much for taking the time to share your lovely feedback following your recent stay with us.

We’re delighted to hear that our location made it easy for you to get into the city centre, and that you found the atmosphere of our hotel just the right size to offer friendly and attentive service. Your comments about the team truly mean a lot to us—providing helpful and efficient service is something we take great pride in, and it’s wonderful to know this is what brings you back time and again.

We also appreciate your honest observations about your room and are glad to hear you found it clean and comfortable throughout your visit, even if it was a bit on the compact side and featured a double rather than king size bed. Thank you as well for highlighting the spotless cleanliness.

Thank you once again for your kind words and for your loyalty to our hotel. We look forward to welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (03/08/2025)
Date of experience: 07/2025

Great place to stay staff were friendly and helpful. Room was clean and comfortable. Will stay there again next time we go to york

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re thrilled to hear that you found our staff both friendly and helpful, and that your room was spotless and offered a comfortable place to relax. It’s wonderful to know our central location made it easy for you to enjoy York, and we appreciate your kind words about the value for the facilities provided.

It really means a lot to us that you’re already considering staying with us again on your next visit. We look forward to welcoming you back for another enjoyable experience soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (02/08/2025)
Date of experience: 07/2025

Overall I really enjoyed the stay . Reception staff where very friendly and knowledgeable as it was my first visit and I was given lots of information on places to visit

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your visit and that our reception team helped make your first time in York memorable with their friendly service and local recommendations. It’s also wonderful to know our central location made it easy for you to explore the city’s attractions, and we truly appreciate your positive comments about the cleanliness of your room.

We do note your thoughts regarding the room and your expectations for the price. Your feedback is important to us as we continually look at ways to improve the experience we offer our guests.

Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back on your next visit to York.

Kind regards
from all of us at The Churchill
By Cheryl Clifton
Couple
50-59 years
Reviewed: 3 months ago (02/08/2025)
Date of experience: 07/2025

Excellent service from checking in to leaving
Always a lovely smile and greeting from all the staff.

Dear Cheryl Clifton,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that the level of service you received made such a positive impression from the moment you arrived until your departure. Your kind recognition of our team’s warm greetings and friendly smiles truly means a lot to everyone here.

It’s wonderful to know that you found our location so convenient for exploring York city centre, and we’re pleased to hear you were happy with the cleanliness of your room throughout your visit.

We also appreciate your honest observations regarding pricing. Being situated so close to the heart of the city is reflected in our rates, but we are grateful for your understanding and hope you found the overall experience worthwhile.

Thank you again for your lovely comments. We hope to welcome you back to York on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (01/08/2025)
Date of experience: 07/2025

Very good. Small double, but clean with everything we needed. Location to city excellent. Bar and beer garden very good. Car parking, a bonus. Staff all freindly, helpful and polite.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear you enjoyed our excellent location for exploring the city, and that your room, while compact, was comfortable and had everything you needed for a pleasant visit. It’s wonderful to know you appreciated the cleanliness of the hotel, and we’re so pleased our bar and beer garden added to your overall experience.

We’re also glad the convenience of onsite car parking was helpful during your stay, as we know how important this can be for guests visiting York. Your compliments about our friendly and helpful team are truly valued and will be shared with everyone here.

Thank you again for your thoughtful comments and high ratings. We hope to have the pleasure of welcoming you back the next time you’re in York.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 3 months ago (01/08/2025)
Date of experience: 07/2025

Excellent. Very well located. Clean. The car parking was functional and not too expensive. A very good stay overall.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear you enjoyed your visit and found our location so convenient for exploring York. It’s great to know that the cleanliness and high standards of service contributed to a positive experience, and we’re pleased our parking arrangements worked well for you.

Regarding the parking, we’re glad you found the charges reasonable—free parking is rarely available at hotels in central York, and we do our best to keep our rates competitive for the area.

Thank you again for your thoughtful review and for choosing to stay with us. We hope to welcome you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (31/07/2025)
Date of experience: 07/2025

Stayed here before and had a great weekend and food in the evening which was delicious
We decided to go back for my wife’s birthday and had a lovely room
The staff are all great especially on reception
Had beautiful breakfast in the morning
We will be back

Dear Guest,

Thank you very much for choosing to celebrate your wife’s birthday with us and for sharing your wonderful feedback. We’re truly delighted you enjoyed your room and felt so well looked after by our reception team. It’s fantastic to hear that both your evening meal and breakfast made your stay even more memorable.

We look forward to welcoming you again.

Kind Regards
John Wallace
General Manager
No Public Name
Friends
60-69 years
Reviewed: 3 months ago (31/07/2025)
Date of experience: 07/2025

Great hotel in an excellent location. Room was small but nice. Very clean. Bed and pillows comfortable. The shower could not be used as the temperature was too hot and could not be adjusted.

Dear Guest,

Thank you so much for sharing your thoughts about your stay with us. We’re pleased to hear you enjoyed our central location and found your room to be both cosy and spotless, with comfortable bedding that contributed to your experience.

We’re truly sorry to learn that you encountered trouble with the shower temperature. Your feedback is appreciated and has been noted for review.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 3 months ago (31/07/2025)
Date of experience: 07/2025

Overall experience was excellent, the only negative was that the toiletries didn't smell very nice. That would not stop me from staying here arain though, I'd judt bring my own soap and shower gel next time!

Dear Guest,

Thank you so much for your thoughtful feedback and for highlighting how much you enjoyed your stay with us overall. It’s lovely to know that our location, cleanliness, and service made a great impression on you.

We understand that the scent of toiletries can be quite personal, and we appreciate you sharing your thoughts with us. Your feedback will help us as we look for ways to enhance our guests’ comfort in the future.

We can’t wait to welcome you again soon!

Kind regards
from all of us at The Churchill
By Kath Smith
Couple
70-79 years
Reviewed: 3 months ago (31/07/2025)
Date of experience: 07/2025

Pleasant hotel. All staff very helpful and attentive. Enjoyable stay.
Just slightly out of the city centre

Dear Kath Smith,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're delighted to hear that you found the hotel pleasant and that our team made such a positive impression with their helpfulness and attentive service. Knowing that you enjoyed your visit truly means a lot to us.

We appreciate your honest thoughts about our location being slightly outside the very centre. Many guests find our spot convenient for exploring York while also offering a bit of peace away from the busiest areas.

Thank you again for your kind words and for highlighting the cleanliness, value, and comfort of your stay. We hope to welcome you again on your next trip to York.

Kind regards
from all of us at The Churchill
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