The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 9,844 reviews across 6 portals
:
No Public Name
Couple
30-39 years
Reviewed: 4 months ago (30/06/2026)
Date of experience: 06/2026

All the staff were so welcoming. The service room was amazing, definitely will stay again,

Thank you

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know that you found our team so welcoming and that the service throughout your visit stood out as a highlight. It’s fantastic to hear you were so pleased with your room and felt well taken care of during your stay.

Your perfect scores for location, cleanliness, and value are really appreciated by everyone here and serve as a great encouragement for the whole team.

Thank you again for taking the time to share your experience and for your kind words about returning. We look forward to welcoming you back to The Churchill for another memorable stay.

Kind regards
from all of us at The Churchill
By Paul Dennis
Couple
50-59 years
Reviewed: 4 months ago (30/06/2026)
Date of experience: 06/2026

Nice stay pleasant staff , location nice away from hustle and bustle of centre of city , lovely walk to hotel especially if you go through museum gardens

Dear Paul,

Thank you so much for sharing your thoughtful feedback following your recent stay with us.

We’re really pleased to hear that you enjoyed both the peaceful location and the stroll through the museum gardens on your way to the hotel—it’s a lovely route, and we’re glad it added to the charm of your visit. It’s also wonderful to know that you found our team welcoming and that you were comfortable in your nicely decorated, cool room.

Thank you again for your kind words and excellent ratings for room, cleanliness, service, and location. We hope to have the pleasure of welcoming you back to The Churchill soon.

Kind regards
from all of us at The Churchill
By Mr Gallon
Couple
70-79 years
Reviewed: 4 months ago (30/06/2026)
Date of experience: 06/2026

Overall a nice weekend..a small fridge if possible in the room would be a advantage...also our room was next to the kitchen so also next to the bottle bank which was not so good.

Dear Mr Gallon,

Thank you very much for taking the time to share your feedback following your recent weekend with us.

We’re delighted to hear that you enjoyed your stay overall and found our team’s service and the hotel’s atmosphere to your liking. Your positive comments on our location, cleanliness, and the overall comfort of your room are greatly appreciated.
Thank you once again for your thoughtful review. We hope to welcome you back to The Churchill in the future for another enjoyable visit.

Kind regards
from all of us at The Churchill
By Dan
Family
40-49 years
Reviewed: 4 months ago (30/06/2026)
Date of experience: 06/2026

Well exceeded our expectations. We would certainly visit again. Staff are professional, helpful and always on hand.

Dear Dan,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that your experience went above and beyond your expectations, and that you’re already considering a return visit. It’s wonderful to know that our team’s professionalism and attentive service contributed to making your stay memorable. We truly value your kind words about their helpfulness and presence throughout your visit.

It's also great to learn that you found your room spotless, with fresh towels and an immaculate bathroom, and that our convenient location made it easy for you to explore York city centre on foot. Your perfect scores for service, cleanliness, and value mean a lot to the whole team and are a real testament to the effort everyone puts into creating a welcoming atmosphere.

Thank you again for your generous recommendation. We look forward to welcoming you back to The Churchill for another wonderful stay in the future.

Kind regards
from all of us at The Churchill
By Steve
Couple
60-69 years
Reviewed: 4 months ago (29/06/2026)
Date of experience: 06/2026

An excellent experience, thank you. We received an upgrade to the Bridal suite which was a very welcomed addition to our stay. The Hotel staff were very friendly and welcoming. It's a 5 mins walk into York from the gates which was perfect to venture up onto the City walls and enjoy the sights of York. Parking was easy also. Many thanks again. We will go back again to The Churchill

Dear Steve,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that your visit was such a memorable one, and that the upgrade to the Bridal suite made your stay extra special. It’s fantastic to know that you felt so warmly welcomed by our team and that their friendly service made a positive impression throughout your time with us.

We’re also pleased you found our location ideal for exploring York, with such easy access to the city walls and sights—it’s great to know this added to the enjoyment of your visit. We’re glad that parking was convenient for you as well, as we understand how important this is when choosing where to stay in the city centre.

Your perfect scores across the board for room, cleanliness, service, and value truly mean a lot to everyone here. Thank you again for your kind words and for letting us be part of such a positive experience. We look forward to welcoming you back to The Churchill very soon.

Kind regards
from all of us at The Churchill
By Paul Kirk
Couple
40-49 years
Reviewed: 4 months ago (29/06/2026)
Date of experience: 06/2026

Fantastic stay,reception could not be friendlier and more helpful,which goes for the rest of the staff we met. We will definitely be visiting again.

Dear Paul,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely thrilled to hear that our reception team—and indeed everyone you encountered—made such a positive impression on your visit. It really means a lot to know that our friendly and helpful service contributed to a memorable experience for you.

It’s fantastic that you found your room comfortable and our location ideal for making the most of all that York has to offer. We understand how important it is to have convenient parking as well, and we’re pleased this added to the ease of your stay. Your perfect scores for cleanliness, service, and value are truly appreciated by everyone here.

Thank you again for your kind words and your intention to return—it’s the highest compliment we could hope for. We look forward to welcoming you back to The Churchill for another fantastic visit.

Kind regards
from all of us at The Churchill
By Gary King
Couple
50-59 years
Reviewed: 4 months ago (28/06/2026)
Date of experience: 06/2026

Loved the hotel. Will definitely return next time we want a weekend in York. We have 2 daughters aged 13 and 14 who would love to see York, so the plan will be to bring them next time.

Dear Gary,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

It's wonderful to hear that you loved your experience at The Churchill and that our central location made it easy for you to enjoy all that York has to offer. We're especially pleased to know that you found your room comfortable, the hotel spotless, and our team’s service up to your expectations.

We’re delighted that you’re already planning another visit—bringing your daughters to explore the city sounds like a lovely idea, and we hope your next family weekend in York will be just as memorable, if not more so.

Your comments about the pricing and atmosphere are greatly appreciated, and we’re glad you felt you received good value during your stay, even if drinks in the area tended to be on the pricier side.

Thank you again for your kind words and high ratings. We look forward to welcoming you and your family back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Susan Giles
Couple
60-69 years
Reviewed: 4 months ago (28/06/2026)
Date of experience: 06/2026

Exactly what we expected as we are regular guests. Loved our whole experience at Churchills. Staff are pleasant and helpful. Only minus was the weather was extremely hot, could have done with Air Con or fans in dining room as was very uncomfortable due to heat.

Dear Susan ,

Thank you so much for sharing your feedback and for choosing The Churchill time and again for your stays in York.

It’s always a real pleasure to welcome back our regular guests, and we’re delighted to hear that your experience lived up to your expectations once again. Your kind comments about our friendly and helpful team, as well as the high standards of cleanliness and service you enjoyed throughout your visit, mean a great deal to everyone here.

We do understand how the unusually hot weather can make certain areas, like the dining room, feel less comfortable, and we’re grateful for your feedback on this. While our historic building can sometimes pose challenges in regulating the temperature during heatwaves, your comments help us as we continue to look for ways to keep all our guests comfortable.

Thank you once again for your loyalty and your thoughtful review. We look forward to making you feel just as welcome on your next visit to The Churchill.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

Great location, walkable to attractions but quiet. Nice quirky hotel, lovely staff. Our room was clean and the air con was great. It was smaller than I expected, especially the bathroom. It was difficult to wash my face in the little sink.
We ate in the restaurant once and the food was very good.

Dear Guest,

Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us.

We’re delighted to hear you enjoyed our convenient yet peaceful location, and that the character of the hotel and the warmth of our team helped make your visit memorable. It's also great to know you appreciated the cleanliness of your room and that you found the air con particularly comfortable during your stay.

We do appreciate your comments regarding the room size and the smaller bathroom sink. While we’re pleased the room was otherwise comfortable, your observations are very helpful and we understand how these details can affect the overall experience. Please know we value hearing about the practical aspects of your visit, as it helps us reflect on how we can keep improving the comfort of our guests.

Thank you also for your kind words about the restaurant—it’s lovely to know you enjoyed your meal.

We hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Sarah
Couple
40-49 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

Very friendly welcoming staff. Room was lovely. We were early for check in, they kept our bags and put them in the room. Booking was easy, I had questions about early parking, staff so helpful

Dear Sarah,

Thank you so much for sharing your experience. We're delighted to hear you felt warmly welcomed by our team and found the room to your liking. It's wonderful that our staff could assist with your luggage and provide helpful information about early parking, making your arrival smooth and stress-free.

We truly appreciate your feedback and look forward to welcoming you back in the future.

Kind regards
from all of us at The Churchill
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