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Public Reviews Score
89%

"Very satisfied"

Based on 10,023 reviews across 6 portals
:
By Paolo
Couple
50-59 years
Reviewed: 3 months ago (31/07/2025)
Date of experience: 07/2025

Bellissima struttura inglese molto vicina al centro di York. Piena di storia e con personale gentilissimo

Dear Paolo,

Thank you so much for taking the time to share your wonderful feedback. It's fantastic to hear that you enjoyed the distinctive English character of our property and appreciated its close proximity to the heart of York.

We're truly pleased that the rich history of the hotel and the friendliness of our team made a memorable impression during your stay.

We hope to have the pleasure of welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
By Martin Light
Couple
50-59 years
Reviewed: 3 months ago (31/07/2025)
Date of experience: 07/2025

Used to visit the hotel 30 yrs ago when my friend was at university. Always had dinner at The Churchill.

One thing that wasn’t good was having to pay an extra £18 tomato overnight in the hotel even though we were guests. Not impressed with that at all.

Dear Martin Light,

Thank you very much for taking the time to share your feedback and for choosing to return to The Churchill after so many years. It's wonderful to know that the memories you have from past visits brought you back, and we’re pleased to hear you found our central location convenient for exploring York. We also truly appreciate your positive comments on the cleanliness of the hotel and the service from our team.

We do understand your disappointment regarding the additional parking charge. In the centre of York, unfortunately, complimentary parking is quite rare, and we always strive to keep our fees in line with those of other hotels in the city. Your feedback is extremely valuable, and we’re grateful for you taking the time to let us know your thoughts.

Thank you again for your honest review and for returning to stay with us after so many years. We hope to have the opportunity to welcome you again in the future.

Kind regards
from all of us at The Churchill
By Graham Holden
Couple
50-59 years
Reviewed: 3 months ago (31/07/2025)
Date of experience: 07/2025

A most enjoyable experience in a beautiful city.
Also an advantage to have the secure parking with good sized bays.
Overall excellent

Dear Graham Holden,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear you had such an enjoyable experience while exploring York, and that you appreciated the short stroll from the hotel to the city centre. It’s great to know our secure parking with spacious bays made your visit even more convenient and stress-free—features our guests often value in a central location.

Your high praise for the newly decorated and spotless room, along with your kind comments about the quality and value, truly mean a lot to our team. We’re so pleased that every aspect of your stay, from service to comfort, met your expectations.

Thank you once again for your lovely review and perfect ratings across the board. We hope to welcome you back for another memorable stay whenever you’re next in York.

Kind regards
from all of us at The Churchill
By simon nichols
Couple
50-59 years
Reviewed: 3 months ago (31/07/2025)
Date of experience: 07/2025

The check in was great, really pleased we were able to get parked ok too, just let down by the heat in the room unfortunately.

Dear simon nichols,

Thank you for sharing your thoughts following your recent stay with us. It’s wonderful to hear that the check-in process went smoothly for you and that you appreciated the convenience of our location and parking.

We’re sorry that the temperature in your room did not meet your expectations and impacted your comfort. Your feedback is valued and has been passed along for review.

Kind regards
from all of us at The Churchill
By Paul m
Family
50-59 years
Reviewed: 3 months ago (31/07/2025)
Date of experience: 07/2025

Good.
Ian on reception is your best asset.
Nice hotel , thought room would be a bit bigger but was ok .

Dear Paul m,

Thank you for sharing your thoughts with us. We're glad you enjoyed your stay and found our team welcoming. We appreciate your mention about the room size and genuinely value your feedback regarding the bathroom, as it helps us identify areas for improvement to enhance our guests' comfort.

Kind regards
from all of us at The Churchill
No Public Name
Friends
50-59 years
Reviewed: 3 months ago (26/07/2025)
Date of experience: 07/2025

Lovely hotel .. all staff very friendly and helpful .. giving us information and a map on what to do in York.
A fridge in the room would have been appreciated just to store our drinks especially with the hot weather.
No air conditioning but plenty of fans available.

Dear Linch,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you had a lovely visit and that our team’s friendliness and helpful advice helped you make the most of your time in York. It’s great to know that the central location was convenient for exploring, and we really appreciate your kind words about the cleanliness across the hotel.

Your suggestions about having a fridge in the room and your comments regarding the hot weather are noted—while we aim to keep guests comfortable by providing fans. Your perspective on breakfast, particularly the variety of fruit with the yoghurt, is also valued feedback and will be carefully considered as we look at how we can improve.

Thank you again for your helpful comments and positive observations. We hope you will consider staying with us again the next time your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (26/07/2025)
Date of experience: 07/2025

Enjoyed the stay. Convenient for the City centre.
_____________________________________________————————————————————

Dear Matthews,

Thank you so much for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay and that our location made exploring the city easy for you.

Kind regards
from all of us at The Churchill
By Adrian
Alone
60-69 years
Reviewed: 3 months ago (24/07/2025)
Date of experience: 07/2025

Excellent, really enjoyed it, good location, nice room, nice bathroom, handy for the city, may book again next year

Dear Adrian,

Thank you so much for taking the time to let us know about your recent stay.

We're delighted to hear that you had such an enjoyable visit and that the central location, comfortable room, and well-appointed bathroom all helped to make your stay a positive one. It’s lovely to know you found everything handy for exploring the city, and your high ratings for cleanliness and service mean a great deal to the whole team.

We truly hope we’ll have the opportunity to welcome you back next year.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (24/07/2025)
Date of experience: 07/2025

Beautiful hotel, friendly staff, great location. Would definitely stay again & recommended to friends & family.

Dear Margrave,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re delighted to know you enjoyed the beauty of our hotel, experienced such a welcoming atmosphere from our team, and found our location convenient for exploring York. Your high marks for the room, cleanliness, service, and overall value truly mean a lot to us.

It’s a real compliment to hear you would choose to stay with us again and would recommend us to your friends and family. We look forward to welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (24/07/2025)
Date of experience: 07/2025

This was our second stay at Churchill's and we'll be back as we're alway made welcome and the hotel location is perfect for our visits to York..

Dear Littlefield,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you felt warmly welcomed throughout your visit and that our location continues to be perfectly suited for your trips to York, especially with such easy access to the city and nearby dining options. It’s wonderful that you found your stay to offer good value, particularly with your early booking.

We also appreciate your positive remarks about the cleanliness of your room. We note your comment about some of the flooring showing signs of wear—feedback like yours is genuinely helpful as we continue to make improvements to ensure our guests have the best experience possible.

Thank you again for choosing The Churchill for your return visit. We look forward to welcoming you back the next time you’re in York.

Kind regards
from all of us at The Churchill
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