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Public Reviews Score
89%

"Very satisfied"

Based on 9,844 reviews across 6 portals
:
By Paul Wright
Couple
60-69 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

Really nice stay. Been before. Food great the QR code app for the beer garden is really good and easy to use

Dear Paul,

Thank you very much for choosing to stay with us again and for sharing your feedback following your recent visit.

It’s wonderful to hear that you had such a pleasant stay and enjoyed your meals with us. We’re glad you found our location convenient for exploring all of York’s main attractions, and it’s great to know that your room and the overall cleanliness met your expectations.

We really appreciate your positive comments about the QR code app in the beer garden. We use a QR code ordering system in the beer garden to offer a higher level of table service, which would otherwise be difficult to maintain without increasing staff numbers and, subsequently, our prices.. It’s always reassuring to know that guests find it straightforward and user-friendly, but for anyone who prefers a more traditional approach, we’re also happy for guests to order and pay at the bar.

Thank you once again for your kind words and positive ratings. We hope to welcome you back to The Churchill for another enjoyable visit soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

This was a birthday treat, and it was our 2nd time here .and it was amazing , from booking in Rachel, who is fabulous, and helpfull , to Henry in the garden , to the restaurant staff ,,,everyone was just fabulous,

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent birthday stay with us.

It’s absolutely fantastic to hear that your second visit was just as memorable as your first and that every part of your experience—from check-in to your time in the garden and restaurant—left such a positive impression. We’re truly delighted our team helped make your celebration extra special and that everyone you encountered was welcoming and attentive.

We’re also really pleased that you enjoyed your room, found everything spotlessly clean, and appreciated our convenient location for exploring York. It’s always reassuring to know that our housekeeping team could help so swiftly when needed! Your top marks across all areas, especially for value and service, mean a great deal to everyone here.

Thank you again for your kind words and for choosing to spend such a special occasion with us. We look forward to welcoming you back for another wonderful stay in the future.

Kind regards
from all of us at The Churchill
By Steve Ambrose
Couple
60-69 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

Wonderful hotel and great location, ideal for visiting all the normal visitors attractions.
could not recommend it higher

Dear Steve,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We are absolutely delighted to hear that you found our hotel such a wonderful base for exploring York and that our central location made it easy to reach all the main attractions. Your kind remarks about our team’s service, the comfort of your room, and the overall cleanliness are genuinely appreciated by everyone here.

It means a great deal to us to know you would recommend us so highly. Your generous ratings across all aspects of your visit really encourage our team and remind us why we love what we do.

Thank you again for your thoughtful review. We hope to welcome you back to The Churchill for another memorable visit whenever you’re next in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

We liked the hotels location and onsite parking. Reception staff were very helpful and friendly. Our room was small but nicely furnished and decorated. The main areas of hotel are attractive. We have stayed here on three occasions and will probably return when staying in York.

Dear Guest,

Thank you very much for sharing your feedback with us following your latest stay.

We’re delighted to hear that you enjoyed our convenient location and found the on-site parking to be a plus during your visit. It’s wonderful to know that our reception team made a friendly and helpful impression and that the shared spaces and décor of the hotel added to the appeal of your experience.

We appreciate your comments about your room – while it may have been on the smaller side, we’re glad to know you liked the furnishings and overall comfort. Your high marks for cleanliness and service are especially encouraging and reflect the efforts of our team to make all our guests feel welcome and at ease.

It means a lot to us that you have chosen to return to The Churchill on several occasions, and we’re grateful for your loyalty. We hope to welcome you again on your next visit to York, so you can enjoy another pleasant walk from the hotel by the river and gardens into the city centre.

Kind regards
from all of us at The Churchill
By Margaret Rose Thompstone
Couple
80+ years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

Very unsatisfactory - I explained that my husband was severely disabled and requested a room close to reception, but our room was very far away so my husband struggled to walk and had to keep stopping to get his breath as he had a lung condition. Phoebe was extremely helpful.

Dear Margaret Rose Thompstone,

Thank you very much for taking the time to share your experience with us.

We are truly sorry to hear that your room allocation did not meet your needs, especially after you explained your husband’s condition and requested something more accessible. We fully understand how important location and ease of access are when travelling with mobility concerns, and it’s disappointing to know that the distance caused your husband discomfort during your stay. Your feedback gives us valuable insight into where we must do better.

It’s encouraging to hear that Phoebe provided you with such helpful support, and your kind words about her assistance are greatly appreciated. We will ensure your comments are passed along—it's always heartening for the team to know when their efforts have made a difference.

Thank you once again for your honest remarks. We take your comments very seriously as we continue to seek ways to offer a more comfortable and accommodating experience for all our guests.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

Overall a great stay although everyone was struggling with the immense heatwave.

Parking is a challenge in a large vehicle but still very welcome

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your time at The Churchill, and it’s fantastic to know our location made exploring York easy and convenient for you. Your kind words about the daily attention to your room, the friendly service, and your dining experience mean a lot to the whole team. It’s always especially rewarding to receive positive comments about both the meals and our wine list.

We understand how the recent heatwave may have made things less comfortable, and we really appreciate your good spirit despite the unusually warm weather.

Thank you again for your thoughtful feedback and your lovely ratings across all aspects of your stay. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable visit.

Kind regards
from all of us at The Churchill
By Julie
Couple
60-69 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

The Hotel is lovely, beautifully decorated & well situated for walking into the City.
However, a Parking Charge of £18 seemed a bit steep & I feel could be complimentary.
The Garden Area being accessible later with table service & not QR code ordering plus the option of adding drinks to Hotel bill - is normal practise elsewhere.
We had a nice stay, it was a cheap break & we may stay again if we knew some changes had been made.
With an injection of cash for some air con in all rooms & some additional updates like showers instead of baths, complimentary bottled water & just some staff training with a bit more proffesionalism, the Churchill could be a Gold mine of a Hotel & people would return time & time again.

Dear Julie,

Thank you so much for your thoughtful review and for highlighting the aspects you enjoyed, such as our decor and convenient location within walking distance of the city. It's great to hear that your room was spotless and that the overall stay left a positive impression.

We truly appreciate your feedback regarding the car parking charge. As you may know, in the centre of York, complimentary parking is quite rare, and we consistently strive to ensure our rates remain as competitive as possible. Your observations about the beer garden service and your suggestion for the option to add drinks to your hotel bill are also noted and valued—it's important for us to understand our guests’ expectations and preferences.

Thank you again for your insights about the facilities and staff, as well as your constructive suggestions for future improvements. It’s feedback like yours that helps us enhance the guest experience. We’re delighted you had a nice break and would love to welcome you back.

Kind regards
from all of us at The Churchill
By Patrycja
Alone
40-49 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

Overall it would be good if I didn’t have to use my ear plugs at night and if there was AC. Please write at least 10 more characters so I do write

Dear Patrycja,

It’s lovely to see your positive remarks about the cleanliness of your room, the friendly service from our team, and how handy our location was for your stay in York.

We are sorry to hear that you found your room too warm and experienced noise at night, requiring ear plugs. We know how much a restful night matters when travelling, and your feedback helps us understand where we might make improvements, particularly when it comes to the comfort of our rooms during hotter weather or in busier parts of the hotel.

Your candid thoughts regarding value for money in connection with these challenges are appreciated. We will certainly reflect on your experience as we continually look for ways to provide even better comfort and peace for our guests.

Thank you again for taking the time to share your experience. We do hope we can welcome you back and offer a more relaxing night’s sleep in the future.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

This is a hotel that I will return to next time I travel north. From checking to check-out I was impressed.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s fantastic to hear that you were so impressed from the moment you arrived right through to departure. We’re delighted that the comfort and presentation of your room, as well as the high standards of cleanliness, helped meet your expectations and made your stay feel special.

We’re especially pleased our central location made getting out to explore York easy, and that staying just a short walk from the Minster added to the enjoyment of your trip. Your kind comments about the level of service and the value you felt you received mean a great deal to everyone here.

Thank you once again for your lovely review and for considering us your hotel of choice when travelling north. We hope to have the pleasure of welcoming you back to The Churchill on your next visit.

Kind regards
from all of us at The Churchill
By Matt
Family
50-59 years
Reviewed: 4 months ago (27/06/2026)
Date of experience: 06/2026

Good staff who cares. Poor management that controls the experience to make it manageable but doesn’t consider the customer experience. So many things that just made this an unpleasant experience. While we understand the heat was not expected, take measures to improve the customer experience. Bad experience at the bar and Beer Garden, the hottest room in the hotel, shower doesn’t even have cold water to help us cool down. It was so bad we left a day early and went to the Hampton Inn, where we were much happier. No refund was offered when we left.

Dear Matt,

Thank you for taking the time to share your feedback following your stay with us.

We’re genuinely pleased to know that you found our team to be caring and that our location worked well for your visit, with easy access to the city centre and rail station. Your positive comments on cleanliness and the service from our staff are also greatly appreciated.

That said, we’re truly sorry to hear that your overall experience fell short of expectations and left you feeling disappointed. We understand how uncomfortable unexpected heat can make a stay, especially when room temperatures are difficult to manage. Your feedback about the shower and temperature in your room is valuable, and we’re sorry for any discomfort this caused. We also regret that your time in the bar and beer garden did not provide a better experience, and that you ultimately chose to leave early for another hotel.

It’s important for us to know where things have not gone right so we can improve. Your comments regarding the lack of a refund will also be noted as we review how best to support guests in similar situations.

Thank you again for your honest feedback. While we regret that we did not meet your expectations on this occasion, we appreciate you taking the time to share your perspective and wish you all the best in your future travels.

Kind Regards
John Wallace
General Manager
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