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Public Reviews Score
89%

"Very satisfied"

Based on 9,978 reviews across 6 portals
:
By Joanne mcglynn
Couple
50-59 years
Reviewed: 4 months ago (04/11/2025)
Date of experience: 10/2025

Our 2nd stay and we have recommend it to friends as it is a lovely hotel in a great location . Staff are nice.

Dear Joanne mcglynn,

Thank you very much for choosing to stay with us again and for taking the time to share your feedback.

It’s wonderful to hear you have enjoyed both of your visits and that our location has suited your needs so well. We’re especially grateful for your recommendations to friends, and it means a lot to know you feel confident sharing your positive experience with others.

We truly appreciate your kind words about our team, and we’re pleased you found the hotel clean and comfortable. Your feedback about the service provided is valued, and we’ll continue working hard to ensure all aspects of your stay meet expectations.

Thank you once again for your lovely comments and your support. We look forward to welcoming you back on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 10/2025

Our experience was very good as we have stayed in this hotel a few times that’s is why we keep on coming back.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

It truly means a lot to know you continue to return to the hotel, and hearing that each visit has been so positive is the best compliment we could hope for. We’re delighted that you consistently enjoy the comfort of your room, our convenient location, and the high standards of cleanliness and service that our team strives to provide.

Your perfect scores for every aspect of your stay are greatly appreciated and will be shared with the whole team. Thank you again for your loyalty and your kind words—we look forward to welcoming you back to The Churchill for many more enjoyable visits in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 10/2025

Really good. The location, rooms and food are great but the staff are the biggest strength. Really nice people.

Dear Guest,

Thank you so much for taking the time to share your lovely feedback with us. It's wonderful to hear that you enjoyed so many aspects of your stay, especially our central location and comfortable rooms. We're especially grateful for your kind words about our team—hearing that our colleagues made your experience memorable is truly appreciated.

We're glad you found parking convenient and that our housekeeping team made a positive impression. We understand your comments about pricing and appreciate your perspective; prices can vary depending on the season, but we hope you still felt you received good value overall.

Kind Regards
John Wallace
General Manager
No Public Name
Family
50-59 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 10/2025

We found the room very small for the three of us and not very comfortable.
Was great to be short o park our car although it did cost extra. We were warmly greeted though and appreciated being given a map of the area.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re grateful for your kind words about the warm welcome you received on arrival and are pleased that our team was able to help you navigate the area with a map. It’s wonderful to know you found the hotel spotlessly clean and well-equipped, and that our location made it easy for you to explore York’s main attractions.

However, we’re sorry to hear that your room didn’t meet your expectations for size and comfort, especially for your party of three. Your comments about the space and value are important, and we appreciate you sharing them so we can review how best to provide a comfortable experience for all our guests.

With regard to parking, we understand it’s always helpful to have a secure spot nearby, and we do our utmost to keep our fees in line with other hotels in central York, where complimentary parking is unfortunately very rare.

Thank you again for your honest feedback and for highlighting both the positives and areas where you feel there is room for improvement. We hope that if you return to York in the future, we’ll have another opportunity to welcome you.

Kind regards
from all of us at The Churchill
By Rachel Dale
Couple
40-49 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 10/2025

Excellent, will come again and recommend to others .
I am going to get a gift voucher as a present for my family to have a weekend away

Dear Rachel Dale,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We're truly delighted to hear that you had such an excellent experience and that everything from your room and our service, to the location and value, met your expectations perfectly. Your intention to recommend us to others and return for another visit is the greatest compliment we could hope for.

It's especially lovely to know you’ll be gifting your family a weekend away with us—what a thoughtful present, and we look forward to welcoming them for a special stay; over the coming days there are some special Christmas vouchers landing on our website which may interest you.

Thank you once again for your kind words and your high praise. We can’t wait to welcome you and your loved ones back to The Churchill.

Kind regards
from all of us at The Churchill
By Jackie Pickering
Couple
70-79 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 10/2025

Absolutely excellent apart from the car park was charged for twice. Our stay was a gift including overnight parking bought last December for my husband’s 70th birthday. Shortly before our stay we were sent an email asking if we wanted to arrange early check in, car parking and late checkout. We didn’t realise the gift voucher included car parking to the value of £18 so promptly paid for early check in and overnight car parking at a total of £26. Very disappointed that we were not advised that the car parking was included in the gift voucher, paid for by my husband’s brother. Great hotel, location and staff, just disappointed.

Dear Jackie Pickering,

Thank you very much for taking the time to share your feedback following your recent stay with us and for choosing The Churchill for such a special occasion.

We are truly pleased to hear that you found the hotel, location, and service from our team all to be excellent, and that your stay was a memorable celebration for your husband’s birthday. Your perfect scores across room, cleanliness, and service mean a lot to us and will be warmly shared with the team.

However, we are sorry to learn of your disappointment regarding the car parking charge. We understand how frustrating it must have been to be charged separately for something that was already included in your gift voucher. Unfortunately, we have limited control over the information contained within the emails sent out automatically ahead of arrival, especially when bookings are made via third parties or with vouchers, which can sometimes lead to these misunderstandings. Your comments highlight an important area where we can improve our communication and ensure voucher inclusions are as clear as possible for future guests.

Thank you again for your honest feedback and for highlighting both the positives and the areas where your experience could have been better. We hope to have the pleasure of welcoming you back to The Churchill for another special occasion in the future.

Kind regards
from all of us at The Churchill
By Debbie Ulliott
Couple
50-59 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 11/2025

We come every year for a short break and love the hotel. We upgraded our room to allow us to come on a Friday and I was really disappointed as I got a dreadful nights sleep. I know the windows are old but they rattled all night and along with the slamming of doors downstairs it left me tired.

Dear Debbie Ulliott,

Thank you very much for taking the time to share your feedback, and for your continued loyalty in choosing to stay with us each year. It’s wonderful to hear you enjoy our location and that our team has offered a high standard of service during your visits.

I’m truly sorry to learn that your most recent stay was disrupted by the noise from the windows and doors. I completely understand how important a restful night is, especially when you’re looking forward to a relaxing break, and I regret that this has affected your experience. Your comments regarding the communal areas have also been taken on board, and we'll make sure they reach the relevant team.

We genuinely appreciate your honest input and hope to have the opportunity to restore your confidence with an improved stay in the future.

Kind regards
from all of us at The Churchill
By Robert smith
Couple
40-49 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 11/2025

Polite staff, very helpful, we have been to the hotel before so we know the lay out of the rooms.
Nice posh place clean and tidy.

Dear Robert smith,

Thank you very much for taking the time to share your feedback following your recent return visit to The Churchill.

It’s wonderful to hear how much you appreciated our team's polite and helpful approach, and that the cleanliness and atmosphere of the hotel made a positive impression once again. We’re also delighted that our location made it easy for you to explore York’s city centre on foot.

Your kind comments about the high standards of cleanliness will be shared with our housekeeping team, as they take great pride in ensuring rooms are spotless for every guest.

We do note your thoughts on the price and the fact that breakfast was not included. Your perspective is valued and helps us when reviewing our packages and communicating what’s included for guests.

Thank you again for your thoughtful review and for choosing to return to stay with us. We truly hope to welcome you back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By James Rennison
Alone
40-49 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 10/2025

Let down would of stayed two nights ended up moving to across the road to stay at NO1 instead.. overpriced for what it is especially to be greeted by the man I was.. you would of thought he owned the place

Dear James Rennison,

Thank you for sharing your feedback following your recent visit to our hotel.

We are sorry to hear that your experience did not meet your expectations and that you chose to shorten your stay. It is particularly disappointing to learn that your initial welcome and room allocation left you feeling let down. Our aim is always to ensure guests feel valued and comfortable from the moment they arrive, so your comments regarding our team and the impression given are taken seriously and will be discussed internally.

We appreciate your honest remarks about the condition and atmosphere of your room, especially regarding a scent on the lower floor. We’re glad to hear you found the location convenient, but we regret that the overall value did not align with your expectations given your experience.

Thank you again for your candid review. Your feedback is important to us as we strive to provide a more welcoming and enjoyable visit for every guest.

Kind regards
from all of us at The Churchill
No Public Name
Family
30-39 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 11/2025

Lovely polite staff, great area, beautiful bar and gardens, was expecting a little more from the room

Dear Guest,

Thank you very much for sharing your thoughts following your recent stay with us.

We’re delighted to hear that you enjoyed our friendly team, loved the atmosphere of our bar and gardens, and found our location ideal for exploring everything York has to offer. It means a lot to know that the hospitality and setting made a positive impression on your visit.

We do appreciate your perspective regarding the room and pricing. We always strive to make sure the value and comfort match our guests’ expectations, and your insight about the difference in room sizes and rates is really helpful as we review our offering. Your feedback helps us ensure we’re providing the best possible experience and clarity for all of our guests.

Thank you once again for your honest and balanced review. We hope to welcome you back to The Churchill on another visit to York in the future.

Kind regards
from all of us at The Churchill
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