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Public Reviews Score
89%

"Very satisfied"

Based on 9,869 reviews across 6 portals
:
By CMT Cumbria
Leisure travelers
70-79 years
Reviewed: 8 years ago (11/01/2018)
Date of experience: 01/2018

This 2 day break was my birthday treat and could not have been any better. Full marks to all the staff, they could not have been more welcoming, helpful and good humoured. Shame the weather did not contribute in the same way!
Fully deserving of the rating which gave me the confidence to make the booking.

No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (11/01/2018)
Date of experience: 01/2018

Great. Very recomendable. We will stay there gain if back in York. Now just some random words to complete this

No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (11/01/2018)
Date of experience: 01/2018

Rooms in basement dark and depressing, it was not pleasant having to return back to a cave like dungeon.

By Kevin Larkin
Leisure travelers
60-69 years
Reviewed: 8 years ago (09/01/2018)
Date of experience: 01/2018

Our room was very comfortable and toasty warm on a very cold day. We used the bath on our room after being out for dinner - it proved to be very restful and relaxing. We have stayed with you before and will stay again. Thank you!

No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (07/01/2018)
Date of experience: 01/2018

Spent new year there staff wear very helpfull and obligeing.the new year party was exalant would definitely go again

By Mrs JLD
Leisure travelers
40-49 years
Reviewed: 8 years ago (07/01/2018)
Date of experience: 01/2018

A very pleasant stay in a super location. Room was very nice, with a modern bathroom, tea and coffee making facilities (including hot chocolate only one sachet though so we had to share!) hairdryer, iron and ironing board also in room. The bedroom and bathroom were very clean and the room had a heater that you could control the temperature so nice and comfortable. TV too.

By Emma Caswell
Leisure travelers
30-39 years
Reviewed: 8 years ago (06/01/2018)
Date of experience: 01/2018

Been here a few times and would definetly return again and again... Will recommend to all family and friends.

No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (06/01/2018)
Date of experience: 01/2018

Very enjoyable, great hotel and great location to walk into York Centre to enjoy the local sites etc

By Mrs Louise Jenkinson
Leisure travelers
50-59 years
Reviewed: 8 years ago (06/01/2018)
Date of experience: 01/2018

I stayed in the Churchill with my 21 year old daughter. This is a lovely hotel and we were made very welcome.

By Miss Yeomans
Leisure travelers
20-29 years
Reviewed: 8 years ago (06/01/2018)
Date of experience: 01/2018

Very good, our special requests were listened t and provided, checking in was a touch slow and the reception always seemed to be in chaos every time we visited, however the staff were welcoming and we felt valued as customers. The facilities were very good, and we enjoyed our visit immensely!! Unfortunately one staff member let down our experience, as we were leaving for the evening I turned around to look at the hotel and a staff member was smoking under the porch outside your main front door... i feel this is very unprofessional and is a massive et peeve of us both, the same member also then forgot t deliver tea bags to the room, which i then had t chase up myself... however all other staff members were perfectly pleasant. Would return at booking.com prices!! Thank you :)

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