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Public Reviews Score
89%

"Very satisfied"

Based on 9,830 reviews across 6 portals
:
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (31/03/2018)
Date of experience: 03/2018

The staff were very helpful polite and the family experience is true to this hotel only one fault with room no shaving mirror the mirror in bathroom to far away

By Natalie wilding
Leisure travelers
20-29 years
Reviewed: 8 years ago (31/03/2018)
Date of experience: 03/2018

We enjoyed our stay so much that we have booked to go back in December as soon as we came home. Very clean and brilliant location.

By Garry McGeachan
Leisure travelers
50-59 years
Reviewed: 8 years ago (31/03/2018)
Date of experience: 03/2018

Lovely hotel in a perfect location for York. Staff very friendly. Only gripe was radiator being stuck on full. Would definitely return.

By Steven coldicutt
Leisure travelers
40-49 years
Reviewed: 8 years ago (29/03/2018)
Date of experience: 03/2018

Great customer service very knowledgable and great hotel would highly recommend to anyone looking to stay.

By Claire Lovatt
Leisure travelers
20-29 years
Reviewed: 8 years ago (29/03/2018)
Date of experience: 03/2018

Disappointed by the room size as it didn’t feel like a ‘special’ getaway, we were abit crammed in. However, we enjoyed our stay overall, great location and reception staff were lovely, welcoming and informative.

No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (26/03/2018)
Date of experience: 03/2018

really enjoyed our stay at hotel. All staff were friendly, helpful @ knowledgeable about area. We opted to dine in town rather than in hotel, however we did have breakfast in hotel which was excellent& plenty of it i was glad i opted to well reduced size of just toast & poached egg. Nothing appeared to be a trouble for waiting staff or kitchen.
My only concern was parking in hotel grounds, we initially drove past entrance as it was there when we spotted it (required us to drive round street behind to get back to hotel). it appears quite limited & tight for guests staying there, when we arrived we got last spot & it was only early afternoon.
Overall we thought hotel, its location, grounds & staff made us have a really enjoyable shortbreak.....thank you

By Catherine Howarth
Leisure travelers
50-59 years
Reviewed: 8 years ago (26/03/2018)
Date of experience: 03/2018

Thoroughly enjoyed it. A lovely hotel and would defifnitely recommend it. Would have been nice to have seen a set menu in the Restaurant as we though it on the expensive side.

By Pauline
Leisure travelers
40-49 years
Reviewed: 8 years ago (26/03/2018)
Date of experience: 03/2018

A very enjoyable experience. Friendly helpful staff and a very comfy bed. Only 5 mins stroll from York centre, with parking.

By Jo
Leisure travelers
50-59 years
Reviewed: 8 years ago (26/03/2018)
Date of experience: 03/2018

Absolutely loved the stay here. This is a cosy hotel, not a corporate job where nobody means anything. Customers really to seem to matter. The room was very clean, with a lovely shower (really nice). The location was brilliant.

No Public Name
Business
30-39 years
Reviewed: 8 years ago (26/03/2018)
Date of experience: 03/2018

Great character hotel, with a lovely breakfast.
Apart from the bathroom shaver light not working, the room was very well equipped and clean.

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