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Public Reviews Score
89%

"Very satisfied"

Based on 10,023 reviews across 6 portals
:
No Public Name
Family
60-69 years
Reviewed: 3 months ago (24/07/2025)
Date of experience: 07/2025

friendly and sophisticated hotel, nice personnel, always discrete and attentive. very nice rooms and pleasant atmosphere. we are coming since 2018 and will do so for several years to come.

Dear Peremans,

Thank you so much for sharing your wonderful feedback and for your continued loyalty over the years. It truly means a great deal to us to know you have chosen to return to our hotel since 2018.

We’re delighted to hear that you appreciate the friendly and refined atmosphere, as well as the discretion and attentiveness of our team. Your kind words about the comfort of the rooms and the overall ambiance are greatly appreciated, and we’re thrilled that these aspects have contributed to such pleasant stays for you.

Thank you once again for your ongoing trust in us. We look forward to welcoming you back for many more visits in the years ahead.

Kind regards
from all of us at The Churchill
By Chris W
Couple
50-59 years
Reviewed: 3 months ago (24/07/2025)
Date of experience: 07/2025

Will return 100 percent , a brilliant a hotel with a brilliant location and staff who can't do enough for you.

Oh and the pizzas are to die for!

Dear Chris W,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such a positive experience and enjoyed our convenient location close to both the train station and the city centre. It’s also wonderful to know that our team's dedication made your visit so enjoyable—your kind comments about their helpfulness are truly appreciated.

It's great to hear you found the hotel to be excellent value and the rooms spotlessly clean. We’re also thrilled that the pizza was a highlight of your stay—our team will be delighted to know you enjoyed it so much!

Thank you again for your glowing review and for letting us know you plan to return. We look forward to welcoming you back for another brilliant visit.

Kind regards
from all of us at The Churchill
No Public Name
Alone
50-59 years
Reviewed: 3 months ago (23/07/2025)
Date of experience: 07/2025

Over all nice, good location within walking distance to the train station. But there was a terrible smell from the dust dins in the backyard.

Dear Gerdau,

Thank you for taking the time to share your feedback with us. We’re pleased to know you enjoyed our convenient location and found it easy to access the train station on foot. It’s great to hear that aspects such as the room and overall cleanliness met your expectations during your stay.

However, we are truly sorry that your experience was affected by an unpleasant smell from the bins in the backyard. We understand how something like this can impact the enjoyment of your visit, and your comments are very helpful in highlighting where we can do better.

We appreciate your honest review and your ratings across different areas. Your feedback is valued as we strive to provide a comfortable and enjoyable stay for all our guests.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (23/07/2025)
Date of experience: 07/2025

Great, loved York and the hotel topped the visit. We underestimated how much there was to do & see. Thanks

Dear Allardice,

Thank you so much for taking the time to share your experience with us.

We’re absolutely delighted to hear that you enjoyed your time in York and that our hotel played a part in making your visit so memorable. It’s wonderful to know you found our location convenient for exploring all the city has to offer while still being just far enough away for a peaceful night’s sleep.

Your kind comments about the cleanliness and tidiness of the rooms, as well as the value you experienced, truly mean a lot to us. We’re also thrilled to hear that our front desk team made such a positive impression and helped ensure your stay was perfect.

Thank you again for your lovely feedback. We hope to welcome you back the next time you’re planning a trip to York.

Kind regards
from all of us at The Churchill
By Royboy
Couple
60-69 years
Reviewed: 3 months ago (23/07/2025)
Date of experience: 07/2025

Ok, fine,above average overall
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Dear Royboy,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to hear that you found your experience with us to be above average.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 3 months ago (23/07/2025)
Date of experience: 07/2025

Everything and everyone was perfect. Thanks especially to Ian and the amazing women on reception for answering all our many questions!

Dear Safieh,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know that your visit was such a positive experience and that every aspect met your expectations. It’s especially pleasing to hear our team, and in particular those at reception, made a memorable impression by being so helpful and attentive to your questions.

Your perfect scores for every category—room, cleanliness, service, location, and value—mean a great deal to us all. Ensuring our guests feel thoroughly looked after is always our aim.

Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Leslie Thompson
Alone
70-79 years
Reviewed: 3 months ago (23/07/2025)
Date of experience: 07/2025

Great place to stay. Not far from the center of York ,the staff are brilliant and very helpful and polite, would recommend

Dear Leslie Thompson,

Thank you so much for taking the time to leave such a wonderful review following your recent stay with us.

We’re truly delighted to hear you enjoyed our convenient location, making it easy to explore the centre of York. It’s fantastic to know that our team’s friendly and helpful service helped make your visit so positive.

Thank you again for your recommendation and for choosing to stay with us.

Kind regards
from all of us at The Churchill
No Public Name
Friends
80+ years
Reviewed: 4 months ago (21/07/2025)
Date of experience: 07/2025

I would come back for sure. You have an outstanding staff. The saying “people won’t remember what you said but they will always remember how you made them feel”- so true especially in the hospitality industry.

Dear Orr,

Thank you so much for sharing your thoughtful feedback following your recent stay with us.

It’s truly heartening to know that our team made such a lasting impression on you and that their helpfulness contributed so positively to your experience—your kind words about the lasting impact of genuine hospitality are sincerely appreciated by us all.

Your comments about the cleanliness and comfort of your room, along with the high ratings you’ve given across all areas, mean a great deal to us. We value your honesty regarding breakfast and appreciate your suggestion about offering bakery bread for the continental selection.

Thank you once again for your warm words and for highlighting the aspects of your stay that stood out. We would be delighted to welcome you back the next time you’re in York.

Kind regards
from all of us at The Churchill
By Rachael Davis
Couple
40-49 years
Reviewed: 4 months ago (21/07/2025)
Date of experience: 07/2025

We had a lovely stay all staff we came across were fantastic, breakfast was lovely slightly disappointed with the room as it had everything we needed but I was expecting it to be fantastic, carpets looked dirty too. Bathroom was lovely though

Dear Rachael Davis,

Thank you very much for taking the time to share your feedback following your recent visit.

We’re delighted to hear that you enjoyed your stay overall, especially the warm hospitality from our team and the breakfast experience. Your kind words about the staff mean a great deal to us, as creating a welcoming atmosphere is a top priority.

We appreciate your honesty in sharing your thoughts about the room. While it’s good to know it met your needs and that you found the bathroom to your liking, we are sorry to hear that the condition of the carpet and the overall impression of the room did not quite match your expectations. Your feedback is valued and will be carefully considered as we continuously look for ways to improve the guest experience.

Thank you once again for choosing to stay with us and for providing your helpful comments. We hope to have the opportunity to welcome you again in the future.

Kind regards
from all of us at The Churchill
By David
Couple
50-59 years
Reviewed: 4 months ago (21/07/2025)
Date of experience: 07/2025

Very friendly staff and was very clean hotel and the beer garden was clean and tidy well maintained , would go back there

Dear David,

Thank you for sharing such positive feedback following your recent stay with us.

We’re really pleased to hear that you found the hotel spotlessly clean and our team so welcoming throughout your visit. It’s also wonderful to know you appreciated the beer garden and found it well looked after—our aim is always to provide an inviting and relaxing space for our guests to enjoy.

It means a great deal to the team that you found value in the overall experience and would consider returning. We sincerely appreciate your kind words and high ratings across all aspects of your stay.

We hope to have the pleasure of welcoming you back to The Churchill the next time you are in York.

Kind Regards
John Wallace
General Manager
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