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Public Reviews Score
89%

"Very satisfied"

Based on 9,978 reviews across 6 portals
:
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 10/2025

Really enjoyed the stay. Great room with bags of character. Breakfast good but very confusing as to what we were getting for the price. Good distance from the city centre.

Dear Guest,

Thank you very much for taking the time to share your thoughts following your recent stay with us.

We're delighted to hear that you thoroughly enjoyed your visit and found your room to be full of character. It’s also lovely to know that you felt the hotel was spotlessly clean and that our location worked well for your plans, even with the busier road and railway nearby. Being just a short stroll from the city centre is something many guests appreciate, and we’re glad you found it convenient too.

We also value your feedback regarding breakfast. We're sorry to hear you found the pricing structure confusing, and your comments are really helpful as we look at how best to communicate what’s included and the options available to our guests. Knowing that you felt the room offered good value is much appreciated, and your balanced feedback helps us improve the overall experience.

Thank you once again for your kind words and honest observations. We hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 10/2025

We had a really lovely stay. It was not our first stay and it definitely won’t be our last. We love this hotel, it’s in a great location and is beautiful inside and out. The staff are so warm and friendly and we always feel at home. This was our first time having breakfast in the hotel and it was cooked to order so it was lovely and fresh and delicious.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s truly heartening to hear that you continue to enjoy returning to the hotel, and that our central location, charming surroundings, and welcoming team keep you coming back. We always hope our guests feel completely at home, so it’s fantastic to know that our staff’s friendliness made such a difference to your visit.

We’re delighted to hear you had the chance to try breakfast with us for the first time and found it freshly prepared and delicious. Your perfect scores for the room, cleanliness, service, and especially location, mean a great deal to the whole team.

Thank you once again for your kind words and for choosing to stay with us time and again. We can’t wait to welcome you back for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By Janet
Couple
40-49 years
Reviewed: 4 months ago (03/11/2025)
Date of experience: 10/2025

We will continue to come here as all staff are friendly. Would be nice to get a discount on parking, particularly when we do stay often.

Dear Janet,

Thank you for sharing your feedback following your most recent visit and for your continued loyalty to our hotel.

It's always a pleasure to welcome returning guests, and we're delighted to hear that our team’s friendliness and the convenient location keep bringing you back. Your ongoing support really means a lot to all of us.

We understand your thoughts about parking charges, especially as a frequent guest. Complimentary parking is quite rare for hotels in the centre of York, and we do aim to ensure our fees remain competitive with other options in the area. Whilst not a discount on car parking there is the discount code of 'repeat' that we give out at the desk to offer a reduced room rate; to access this either add this as the promo code when booking on our website or give us a call.

Thank you once again for your kind comments and your honest feedback. We look forward to welcoming you back on your next stay.

Kind regards
from all of us at The Churchill
By Jayne & Andy
Couple
50-59 years
Reviewed: 4 months ago (30/10/2025)
Date of experience: 10/2025

Great and recommended to anyone. Location is easily walkable to all the attractions of York. Staff are friendly, rooms are comfortable and bathroom was lovely.

Dear Jayne & Andy,

Thank you very much for sharing your glowing feedback following your recent stay with us.

It’s wonderful to know you found our team so friendly, your room comfortable, and the bathroom to your liking. We’re delighted that our central location made it easy for you to explore everything York has to offer on foot, as we know how important convenience can be when visiting the city.

Your comments on the cleanliness and overall comfort of your room are greatly appreciated, and it’s fantastic to hear you felt the hotel represented good value for your stay. We do understand your thoughts about the daily car parking fee, and, like other hotels in central York, we set our parking charges with care to remain as competitive as possible in the area.

Thank you once again for recommending us—your kind words mean a great deal to the whole team. We hope to welcome you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 4 months ago (28/10/2025)
Date of experience: 10/2025

We really enjoyed our 2 night stay and will be visiting again. All the staff were really friendly. It was nice to sit out in the garden area even in October and the pizza's from the pizza oven were great.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're delighted to hear that your visit was so enjoyable, and it’s lovely to know you found our team so friendly and welcoming throughout your time here. It’s also great to hear you made the most of the garden area—even in October—and that our pizzas from the oven hit the spot.

We’re pleased you found the room comfortable, the hotel spotless, and the location perfect for exploring York. Your high ratings across the board truly mean a lot to us.

Thank you again for your kind words. We look forward to welcoming you back for another enjoyable stay very soon.

Kind regards
from all of us at The Churchill
By Morag Hollinghurst
Couple
60-69 years
Reviewed: 4 months ago (27/10/2025)
Date of experience: 10/2025

The Hotel was in a good location. However, I felt the price should have included the Car Parking! & the breakfast.

Dear Morag Hollinghurst,

Thank you for taking the time to share your feedback following your stay with us.

We’re glad you appreciated our convenient location in York and are pleased to know it suited your visit well. Your comments about the comfort and cleanliness of your room, as well as the friendly service from our team, are valued and help us to keep improving the guest experience.

We understand your thoughts about the cost of parking and breakfast not being included in the rate. With regards to parking, it is worth noting that complimentary car parking is very rare among central York hotels, and we do our best to keep our parking charges competitive for our location. We appreciate your perspective on value and will continue to review how we present our package options for guests.

Thank you once again for your honest and thoughtful feedback. We hope that if your travels bring you back to York, you might consider staying with us again.

Kind regards
from all of us at The Churchill
By Michelle Deakin
Couple
50-59 years
Reviewed: 4 months ago (27/10/2025)
Date of experience: 10/2025

Really enjoyed. We had stayed the night before in a different hotel and decided to stay another day. There was one room available at the Churchill, only a small double. We were absolutely fine with this, it served its purpose. We ate I. The restaurant in the evening - had flatiron steak. My husbands was cooked fine, mine was a little over done but not worth comp,wining about. Staff were great, polite and fun. Breakfast in the morning was superb. I only drink Bacardi, which isn’t at this hotel however there was another rum which was pretty close. Would stay here again and definitely recommend to others. A great quirky hotel!

Dear Michelle Deakin,

Thank you so much for taking the time to share your thoughtful feedback following your last-minute stay with us.

We’re delighted to hear that you enjoyed your visit and found the small double room suited your needs, especially given the circumstances of extending your trip. It’s wonderful to know that our team made such a positive impression with their friendly and welcoming approach, and that the hotel’s unique character added to your overall experience.

Your comments about the meals in our restaurant are much appreciated, and we’re pleased breakfast was a highlight for you. We also value your feedback regarding the bar selection, and we’re glad you found an alternative rum that worked for you.

Thank you again for your kind words and for recommending us to others. We hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Mason
Couple
70-79 years
Reviewed: 4 months ago (27/10/2025)
Date of experience: 10/2025

It was OK, reception were helpful but let down by your cleaning staff. No choice but to pay for the full breakfast even if only a small one was wanted - very bad.

Dear Mason,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re pleased to know you found the team at reception helpful during your visit and appreciate your comments about the room and our location. It’s always encouraging to hear that aspects of our service helped make your stay smoother.

However, we’re sorry to learn that your experience was let down by the cleaning service and that our breakfast options did not meet your expectations, particularly in terms of value and flexibility. Your observations are important to us and will be discussed with the team, as we strive to ensure our guests feel well looked after throughout their stay.

Thank you once again for providing your honest feedback, highlighting both what worked and where you felt more could have been done. We hope to have the opportunity to welcome you back in the future for a more enjoyable visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (27/10/2025)
Date of experience: 10/2025

Would return but wouldn’t want to stay in the room at the bottom
Staff on reception were EXCELLENT-a great asset to you hotel

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that our reception team made such a positive impression during your visit, and your kind words about their service are greatly appreciated—they truly are valued members of our hotel.

We’re glad you found your room comfortable and the hotel spotlessly clean. At the same time, we understand your concern about the location of your room and the disturbance caused by noise from running water, which must have been frustrating, especially when it interrupted your rest. Your observations help us as we continue to improve our guests' experience, and we will be sure to take them into account.

Thank you again for your thoughtful comments and for letting us know you would consider returning. We hope to welcome you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 4 months ago (26/10/2025)
Date of experience: 10/2025

Loved the hotel. Great friendly service from all the staff encountered.
My small double was larger than I expected with a lovely bathroom.
Would definitely stay again and recommend to friends and family.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're absolutely delighted to hear that you enjoyed your visit and that the friendliness of our team made a positive impression throughout your stay. It's wonderful to know your room exceeded expectations in terms of space and had a bathroom that you found especially appealing.

We’re also pleased that our central location proved to be so convenient for exploring York on foot. Your perfect ratings for room comfort, cleanliness, service, and value are truly appreciated, and it's fantastic to know you would recommend us to friends and family.

Thank you once again for your lovely comments—we very much look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
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