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Public Reviews Score
89%

"Very satisfied"

Based on 9,873 reviews across 6 portals
:
By Shaun O'Connell
Alone
50-59 years
Reviewed: 5 months ago (03/12/2025)
Date of experience: 12/2025

I booked because I had to be at the hospital early the next morning for an operation and it's proximty meant it was barely ten minutes to the ward. I live an hour away and getting a lift down in the evening meant I didn't have to leave a car in York post op.
The hotel was quiet, warm and comfortable for a winter's Monday night. My only grumbles were that the hot water took some time to come through for a bath (in room 122) and the duvet was tucked in with the lower sheet so it all came out together (palm plant).
Appreciated the hot drink options and modernity and cleanliness of the bathroom and bedroom. Reception staff were polite and efficient and the menus for the bar and restaurant looked good. Shame I couldn't sample them.
Would stay again.

Dear Shaun O'Connell,

Thank you so much for sharing your experience with us. We truly appreciate you choosing our hotel for such an important reason, and I’m glad our convenient location made your morning at the hospital that bit easier.

It's wonderful to hear you found the room cosy and peaceful during your winter stay, and that the facilities, especially the bathroom, met your expectations. Your kind words about our Reception team are also much appreciated.

Thank you for your helpful feedback regarding the hot water and bedding. We’ll certainly look into these points to enhance your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (03/12/2025)
Date of experience: 12/2025

The whole experience was excellent. The hotel was perfect in regards to location , it was very clean and the staff were very polite and accommodating

Dear Guest,

Thank you so much for sharing your feedback following your recent visit to The Churchill.

We’re absolutely delighted to know that you had such a positive experience and that our central location made exploring York convenient for you. It’s wonderful to hear that you found both the hotel and your room comfortable and spotlessly clean, as providing a welcoming and relaxing environment is always a priority for us.

Your kind words about our team’s politeness and accommodating nature truly mean a lot. We’re glad our service helped make your stay so enjoyable and appreciate your fantastic ratings across so many areas.

Thank you once again for taking the time to let us know what made your stay special. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (02/12/2025)
Date of experience: 11/2025

There are no words to describe the Churchill hotel it’s amazing this is our second time here and we love it . Staff are lovely nothing is any trouble . Ian on reception is lovely full of knowledge and we always have a laugh with everyone there .
The staff even moved there cars so we could park .

By David & Carolyn Potter
Couple
60-69 years
Reviewed: 5 months ago (02/12/2025)
Date of experience: 11/2025

Lovely location, hotel has everything. Excellent for the money. Nice warm bedroom and bed was comfortable. Breakfast was very good. Staff very nice and helpful

By Lesley Eglinton
Family
60-69 years
Reviewed: 5 months ago (02/12/2025)
Date of experience: 11/2025

The hotel was lovely! The staff very friendly and welcoming. The only issue we had was the service in the restaurant, it took over 2 hours to get and eat 2 courses, with dirty plates not cleared away. We appreciate it was busy and gathered there was staffing issues but felt this could not fully account for the slow service. We did mention this to the manager and his response was absolutely brilliant! He took the desert of the bill and offered a free drink at the bar. We would definitely stay at this hotel again

By Michael Hart
Couple
60-69 years
Reviewed: 5 months ago (01/12/2025)
Date of experience: 11/2025

Second time we have stayed at the Churchill hotel and my wife and I cannot fault it . The room was great and spotlessly clean . The only down side is the extra £18 per day charge ,for parking .

By Christine
Friends
60-69 years
Reviewed: 5 months ago (01/12/2025)
Date of experience: 11/2025

Very welcoming and homely atmosphere . This is our third year staying here and will be back next year.

No Public Name
Group
60-69 years
Reviewed: 5 months ago (01/12/2025)
Date of experience: 11/2025

Very nice hotel. We will stay again but book direct and ask for a larger room. Breakfast was good and overall we enjoyed our stay.

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your visit overall and that the location made it easy for you to explore the city centre. It’s fantastic to know both the cleanliness of the hotel and the service from our team met your expectations and contributed to a positive experience.

Your comments about breakfast are much appreciated, and we’re glad it was a highlight of your stay. We understand you may wish for a more spacious room next time and appreciate you letting us know your preference. Should you return, our team will be happy to recommend a room to suit your needs.

Thank you again for your kind words and for your intention to stay with us again in the future. We look forward to welcoming you back for another enjoyable visit.

Kind regards
from all of us at The Churchill
By Matthew Owen
Family
40-49 years
Reviewed: 5 months ago (01/12/2025)
Date of experience: 11/2025

Very good. The staff were great and made you feel welcome. Doing little things like offering a blanket to my father in his wheelchair to take on a walk in to York.

We definitely will return.

Dear Matthew Owen,

Thank you so much for sharing your experience following your recent stay with us.

It’s wonderful to hear that you felt welcomed by our team.

We’re delighted to see you enjoyed your room, appreciated our convenient location, and found everything to be spotlessly clean. Your kind words and high ratings are truly appreciated, and the fact you’d like to return is the best compliment we could receive.

Thank you again for your thoughtful feedback. We look forward to welcoming you and your family back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (01/12/2025)
Date of experience: 11/2025

Excellent staff both in the hotel and restaurant. Super breakfasts with a great choice although a bit pricey if you just want a continental one.

Dear Guest,

Thank you very much for taking the time to share your feedback with us. We’re truly delighted to hear that you enjoyed your experience and that our team made such a positive impression, both in the hotel and the restaurant.

It’s great to learn that you appreciated the variety offered at breakfast and that the quality stood out for you.

Your high scores for location, cleanliness, service, and value are sincerely appreciated. Thank you again for your kind words and for highlighting the strengths of your stay with us.

Kind regards
from all of us at The Churchill
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