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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
No Public Name
Couple
70-79 years
Reviewed: 4 months ago (26/06/2026)
Date of experience: 06/2026

Good location but expensive for the package overall- likely driven by the location. Very high additional cost of parking re-enforced sense of “meanness”.
Staff were all friendly and helpful.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re glad to hear that you found our location convenient for getting around York and that our team made a friendly and helpful impression during your visit.

We do appreciate your honest thoughts regarding value, and we recognise that pricing in central York can sometimes feel high, especially when factoring in extras like parking. With regards to parking charges, free parking is actually very rare for hotels in the centre of York, and we do strive to keep our rates in line with the local market.

Thank you again for your feedback—your comments are important to us and help us continue to review our guest offering. We hope you enjoyed your time exploring the city, and that we might welcome you back again in the future.

Kind regards
from all of us at The Churchill
By Andy Ovenstone
Couple
50-59 years
Reviewed: 4 months ago (26/06/2026)
Date of experience: 06/2026

lovely! the staff where very helpful and friendly and the hotel was spotless. very handy for exploring York.

Dear Andy Ovenstone,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're absolutely delighted to hear you found our team so welcoming and helpful—it really means a lot to know that the service stood out and helped make your visit special. It's also wonderful to hear that you found everything spotless and enjoyed the comfort and quality of your room.

We're glad our location was convenient for exploring all that York has to offer. Your perfect ratings for every aspect of your stay are greatly appreciated by the whole team.

Thank you again for your lovely review. We hope to welcome you back to The Churchill whenever you're next in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (24/06/2026)
Date of experience: 06/2026

All top class, staff brilliant, service, helpfullness outstanding. Will def return. My only little niggle is that I am a little unsteady on my feet and I found the radiator very close to bed and stubbed my toe a few times, but im sure any normal person would have been OK. Room 135

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We are absolutely delighted to hear that you found everything to be of such a high standard and that our team’s friendly and attentive service left such a great impression. It’s wonderful to know you felt so well looked after during your visit, and it means a lot that you would choose to return in the future.

We also appreciate you sharing your thoughts about the room layout. While it sounds like this was a minor inconvenience for you, it’s very helpful to receive such feedback as it enables us to consider the comfort and safety of all our guests. Your kind understanding about this is greatly appreciated.

Thank you again for your kind words and excellent ratings. We hope to welcome you back to The Churchill soon for another enjoyable stay.

Kind regards
from all of us at The Churchill
By Katie
Family
30-39 years
Reviewed: 4 months ago (24/06/2026)
Date of experience: 06/2026

Good stay for our short visit to York. Great family room that was clean and in a good location. We really enjoyed the dinner. We had there too in the beer garden.

Hello Katie,

Thank you very much for sharing your thoughts about your recent trip to York. It’s wonderful to hear that your family found the room comfortable and appreciated our location near York Minster – we’re fortunate to be close to so much of what the city has to offer.

We’re delighted you enjoyed dining in the beer garden. Your kind words are truly appreciated, and we hope to welcome you again.

Kind regards
from all of us at The Churchill
By Holmes
Friends
50-59 years
Reviewed: 4 months ago (23/06/2026)
Date of experience: 06/2026

We really enjoyed our stay the room was very comfortable The only poor thing was the cold burger in the bar as I have already described. Everything else was lovely.
I would like to mention Reece who served us on our second day and was exceptional in his friendly manner and great service. We look forward to coming back!

Dear Holmes,

Thank you so much for sharing your experience with us. We’re delighted to hear that you found your room comfortable and enjoyed the peaceful location, as well as the overall service during your visit. It’s wonderful to know that certain team members made your stay memorable, and your kind words about staff friendliness and service are greatly appreciated.

We’re sorry to hear about the issue with your meal at the bar and appreciate you bringing this to our attention. .

We look forward to welcoming you back for another enjoyable stay.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (23/06/2026)
Date of experience: 06/2026

This was our third visit this year - customer service from booking through to check out was exemplary especially the staff - everybody was top class, Well done to the whole team

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback after your third visit with us this year.

It really means a great deal to everyone here to hear that our team made such a strong impression, from the moment you booked right up until your departure. We’re delighted you found the service to be consistently excellent—it’s comments like yours that make all our efforts worthwhile.

We’re also pleased that our central location and on-site parking added convenience to your trip, and that you found the hotel spotless and good value for money. Knowing we’ve earned your trust for multiple stays is truly rewarding for us all.

Thank you again for your kind words and loyalty. We look forward to welcoming you back to The Churchill for many more memorable stays in the future.

Kind regards
from all of us at The Churchill
By David
Couple
30-39 years
Reviewed: 4 months ago (22/06/2026)
Date of experience: 06/2026

It was ok not great but okay and walking into a room with and finding someone lieing in the bed didn't start it off great

Dear David,

Thank you for taking the time to share your feedback with us following your recent stay.

We’re very sorry to hear about your experience upon arrival and that your start was disrupted by such an unexpected situation. We absolutely understand that walking into an occupied room can be unsettling and does not create the best first impression, and we do apologise for this lapse.

While we’re pleased you found the location convenient and the cleanliness to your satisfaction, we regret that certain aspects of your visit did not meet expectations, including room allocation, service, and value. Your feedback is truly important to us, and we will ensure your comments are shared with the team so we can work to prevent similar incidents in the future.

Thank you again for letting us know about your experience. We appreciate your honesty and hope you might consider returning, so we can provide a much more seamless and comfortable stay next time.

Kind Regards
John Wallace
General Manager
By Sandra Bramwell
Couple
60-69 years
Reviewed: 4 months ago (22/06/2026)
Date of experience: 06/2026

We loved our two night break in York. Reception staff so nice and helpful on arrival, giving pointers on where to go and what to see. Room and public areas were impressive, bedding and towels, bed all good quality. Breakfast amazing. To be able to park in hotel, walk into York and get a good nights sleep. Perfect. (2 minor points, Kitkat on coffee tray in rooms melts in the hot weather and feel Yorkshire cookies would be better, poached eggs at breakfast bit hard)

Dear Sandra,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such an enjoyable break in York and that our reception team made a memorable first impression by helping you settle in and offering advice for your visit. It’s fantastic to know you appreciated both your room and the public areas, and that the comfort of our bedding and quality of our towels met your expectations. We’re also thrilled to hear breakfast was a highlight for you, and that having parking on-site added to the ease and enjoyment of your stay.

Your kind words about the convenience of our location, allowing you to stroll easily into the heart of York, and the value you found in the hotel’s facilities are especially appreciated by all of us. Our team takes pride in providing a relaxing and welcoming environment, and it’s lovely to know this made your visit feel just right.

We hope you’ll visit us again soon for another memorable stay in York.

Kind Regards
The Churchill hotel
No Public Name
Friends
70-79 years
Reviewed: 4 months ago (22/06/2026)
Date of experience: 06/2026

Lovely friendly hotel in a great location. Will come back again, this was my fourth visit and it’s a great place to stay.

Dear Guest,

Thank you so much for your wonderful feedback and for choosing to stay with us once again.

It means a lot to all of us to know that you continue to enjoy both the warm atmosphere of our hotel and our central, convenient location—being so close to York’s city centre is something we’re pleased so many of our guests appreciate. It’s lovely to hear you found everything clean and the team friendly and helpful throughout your stay.

We’re especially grateful for your loyalty and for making us your home-from-home in York. Thank you for your kind comments and positive ratings across all aspects of your visit.

We look forward to welcoming you back for your next trip.

Kind regards
from all of us at The Churchill
By Dave Picthall
Couple
70-79 years
Reviewed: 4 months ago (22/06/2026)
Date of experience: 06/2026

Enjoyed our stay. Room,location and breakfast were all great. Shame that the bar is quite dark with no window and close to the kitchen. You can move into the entrance hall and beer garden. These were fine and very comfortable.

Dear Dave Picthall,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're delighted to know you thoroughly enjoyed your visit and that the room, location, and breakfast all made a positive impression. Your perfect scores for comfort, cleanliness, service, and value mean a lot to our whole team and really encourage us in our efforts.

We're grateful you highlighted your experience in the bar area. We understand that its setting may feel a little secluded due to its position within the building, and appreciate your honest perspective. It's great to hear that you found both the entrance hall and our beer garden welcoming and comfortable alternatives to relax and enjoy a drink.

Thank you once again for your thoughtful comments and for choosing to stay with us. We hope to welcome you back to The Churchill during your next visit to York.

Kind regards
from all of us at The Churchill
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