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Public Reviews Score
89%

"Very satisfied"

Based on 9,869 reviews across 6 portals
:
By Paul Johnson
Leisure travelers
60-69 years
Reviewed: 8 years ago (10/11/2017)
Date of experience: 11/2017

Excellent place could not fault it, we ate at local cafe called Baileys, because we found breakfast and evening meal expensive.

No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (10/11/2017)
Date of experience: 11/2017

Small room, tiny shower room with a shower enclosure that was so small it was impossible to turn or move without banging elbows.
In the morning we had almost warm water, so not tempted to linger in the shower anyway... Disappointing as the stay was a birthday present through Red Letter and I understand it was not cheap!

By Mr Mrs Brewis
Leisure travelers
60-69 years
Reviewed: 8 years ago (10/11/2017)
Date of experience: 11/2017

We would be happy to return and recommend to friends. Came by train but would not be happy to pay to park. Good location .

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (09/11/2017)
Date of experience: 11/2017

This was our second stay and on both visits we have enjoyed the hotel. When we next stay in York we will check out The Churchill.

No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (09/11/2017)
Date of experience: 11/2017

Average
The hotel needs to train staff to be more customer focused. This was the worst aspect of the visit. Secondly the standard rooms must be like rabbit hutches, ours was ill though out in its layout, the bathroom was tiny with the toilet in the way of the shower and was very dark and dingy.

No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (09/11/2017)
Date of experience: 11/2017

Good location for travelling in to York. Lack of hot water let the hotel down and we also found the car park a bit small so it was difficult to park and we actually scraped our car on the way in due to the tight spaces. Otherwise the hotel had a good finish and decor and a nice bar.

By Paul Turner-Sawdy
Leisure travelers
40-49 years
Reviewed: 8 years ago (08/11/2017)
Date of experience: 10/2017

Great hotel with interesting themed decor.
Would stay there again if we returned to York.
Customer service was excellent.

No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (07/11/2017)
Date of experience: 11/2017

A relaxing and comfortable stay in a modern, 'boutique' style hotel and in a location that is ideal for exploring the centre of York.

No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (06/11/2017)
Date of experience: 11/2017

We stayed for a wedding and had a wonderful weekend. The hotel is lovely with tastefully decorated rooms.

No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (06/11/2017)
Date of experience: 11/2017

My comment was simply: We'll be back. I felt this said all that was needed - the rest is padding. I do not find it appropriate to require me to submit a minimum no. of characters. I presume this is imposed by Customer Alliance rather than the hotel?

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