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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
No Public Name
Family
<20 years
Reviewed: 4 months ago (22/06/2026)
Date of experience: 06/2026

We loved our experience and would definitely recommend to others. The location was great and the staff were very helpful.

Dear Guest,

Thank you so much for taking the time to share your feedback with us.

We’re really pleased to hear that you had such a positive stay and that our team’s helpfulness made your experience even more enjoyable. It’s wonderful to know that our location, especially being so close to the train station, added extra convenience to your visit.

Your kind comments on cleanliness and value are truly appreciated by everyone here. We’re glad you found the room clean and the pricing to your liking, and your recommendation means a lot to us.

Thank you again for your thoughtful review. We hope to welcome you back to The Churchill the next time you’re in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 4 months ago (22/06/2026)
Date of experience: 06/2026

Overall experiance was good however the size of the room and bathroom was too small.
Staff were very good

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We're pleased to hear that you enjoyed your visit overall and that our team provided service that stood out to you. It’s always encouraging for us to know our staff made a positive impression and helped make your stay more comfortable.

We do understand that the size of your room and bathroom didn’t fully meet your expectations, and we appreciate you sharing this with us. Feedback like yours is important as it helps us continually assess how we can improve the experience for all our guests.

Thank you as well for your comments on the cleanliness and our location; it’s great to know you found these aspects to your liking. We value your honest thoughts on price and room facilities too.

We hope we’ll have the chance to welcome you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (19/06/2026)
Date of experience: 06/2026

Really enjoyed our one night stay. Beautifully elegant classy hotel stay to start our holiday trip to the North East. Excellent pizza and delightful breakfast in a gorgeous room.

Dear Guest,

Thank you so much for sharing your experience with us. It's wonderful to hear that you enjoyed your short stay and found the hotel to be an inviting and elegant start to your trip. We're glad you appreciated our delicious pizza and breakfast offerings, as well as the atmosphere of our dining spaces.

We are also grateful for your positive remarks about the location and spotless surroundings. Regarding the car parking charge, we aim to keep our fees in line with other hotels in the centre of York, where complimentary parking is quite rare.

Kind regards
from all of us at The Churchill
By Darren howlett-barley
Couple
50-59 years
Reviewed: 4 months ago (19/06/2026)
Date of experience: 06/2026

Fantastic staff great hotel bit pricey overall but great location to everything in York I would stay again 😀

Dear Darren howlett-barley,

Thank you for taking the time to share your thoughts with us. It's wonderful to hear that you found our team welcoming and enjoyed both our hotel and the convenience of our location in York.

We do understand that pricing plays an important role in your overall experience and appreciate your honest feedback. It means a lot to know that you would choose to stay with us again.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (18/06/2026)
Date of experience: 06/2026

Very good overall afew issues but got ironed out .close to the town and the admentes and of course shambles just need to watch when its wet can be slippery. River trip interesting

Dear Guest,

Thank you very much for taking the time to share your feedback with us following your recent visit.

We’re really pleased to hear that, despite a few issues which were resolved during your stay, you had a very good experience and enjoyed exploring the nearby attractions, including the Shambles and the river trip. Our central location does make it convenient for guests to enjoy all the highlights York has to offer, and it’s great to know this added to your visit.

Your high marks for your room, cleanliness, and the helpfulness of our team are truly appreciated. We’re glad any concerns you had were sorted swiftly, and it's fantastic that you were able to make the most of your time in York.

Thank you again for your valuable feedback. We hope to welcome you back to The Churchill on your next trip to the city.

Kind regards
from all of us at The Churchill
By Jackson
Couple
60-69 years
Reviewed: 4 months ago (18/06/2026)
Date of experience: 06/2026

Well…we will return and we have strongly recommended to our family and friends….says it all….Fantastic place to stay, so interesting and friendly

Dear Jackson,

Thank you so much for sharing your enthusiastic feedback following your recent stay with us.

We are absolutely delighted to know you had such a fantastic visit and that our hotel made a memorable impression, both in atmosphere and in the level of service you experienced. Hearing that you have already recommended us to family and friends is truly the highest compliment we could receive and means a great deal to everyone here.

It’s wonderful to hear that the room met your expectations, and that our prime location near York Minster helped you make the most of your time exploring the city. Your comments about the spotless environment and the excellent value you felt you received are very much appreciated and will be shared with the team.

Thank you once again for your kind words and strong recommendation. We look forward to welcoming you back to The Churchill whenever you next visit York.

Kind Regards
The Churchill hotel
No Public Name
Couple
50-59 years
Reviewed: 4 months ago (15/06/2026)
Date of experience: 06/2026

Wonderful friendly hotel
Highly recommended and would stay again
Walking distance to the walls
Breakfast lovely

Dear Guest,

Thank you so much for sharing your fantastic feedback following your recent stay with us.

We’re absolutely delighted that you enjoyed the warm and friendly atmosphere of the hotel and that our team could help make your visit a memorable one. Hearing that you would both recommend us and return in the future truly means a lot to everyone here.

It’s wonderful to know you found our location ideal for exploring York, with the city walls just a short walk away. We’re also pleased that breakfast made a positive impression and helped start your days on a high note.

Your perfect ratings across all aspects—from the comfort of your room to the cleanliness, service, and value—are greatly appreciated by our whole team.

Thank you once again for your kind words. We would be thrilled to welcome you back to The Churchill during your next visit to York.

Kind regards
from all of us at The Churchill
By Katie
Couple
40-49 years
Reviewed: 4 months ago (15/06/2026)
Date of experience: 06/2026

Ok. Not the service i expected intitally regarding issues and superior room. It got better thanks to Claire and the gentleman with her who sorted my concerns, after my initial contact with reception was dismissed.
This was also a birthday gift. Overall not the experience I was expecting from the hotel after looking at the website.

Dear Katie,

Thank you very much for taking the time to share your feedback with us following your recent stay.

We’re sorry to hear that your initial experience didn’t match your expectations, especially as your visit was a special occasion.

We value your honest feedback, both positive and constructive, and hope we’ll have an opportunity to welcome you again in the future for a visit that fully meets your expectations.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 4 months ago (15/06/2026)
Date of experience: 06/2026

Great location near the Minster Convenient on site parking was a definite plus. Staff very friendly and helpful.

Dear Guest,

Thank you so much for sharing your thoughts with us. We're delighted you enjoyed our central spot close to the Minster and appreciated the ease of our on-site parking. It's wonderful to hear that our team made a positive impression and helped make your stay comfortable.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (15/06/2026)
Date of experience: 06/2026

VERY GOOD - Lovely staff, very helpful and well satisfied with stay. Would be more welcoming if large outside door were open. Perhaps weather doesn't allow.

Dear Guest,

Thank you so much for taking the time to share your kind feedback following your recent visit.

We're delighted to hear that you had a very satisfying stay, and that our team’s friendly and helpful approach made such a positive impression. Knowing you found the room, cleanliness, and our location all to your liking means a lot to the whole team.


Thank you again for your wonderful comments and for highlighting so many positives about your experience. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
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