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Public Reviews Score
89%

"Very satisfied"

Based on 10,023 reviews across 6 portals
:
By Sharon McDonald
Family
60-69 years
Reviewed: 4 months ago (20/07/2025)
Date of experience: 07/2025

Very enjoyable and would definitely consider booking again. Staff polite and helpful. Disappointed that have started charging for parking since out last stay.

Dear Sharon McDonald,

Thank you so much for taking the time to share your feedback following your recent visit.

We're delighted to hear that you had such an enjoyable stay and that our team made a positive impression with their polite and helpful service. It’s wonderful to know you appreciated the cleanliness and comfort of your room, as well as our convenient location close to the centre of York.

We do understand your disappointment regarding the introduction of car parking charges since your last stay. As with most hotels in central York, complimentary parking is now quite uncommon, but we always aim to keep our rates as competitive as possible so our guests get good value for their visit.

Thank you again for your thoughtful comments and high ratings. We very much hope to welcome you back on your next trip to York.

Kind regards
from all of us at The Churchill
By Jarle
Friends
40-49 years
Reviewed: 4 months ago (20/07/2025)
Date of experience: 07/2025

I had a very good stay at the hotel. I especially want to commend the friendly staff at check-in, who told me a bit about York. The room was also great - the only thing I missed was air conditioning, as it was very hot in York. I would glad return to this hotel. :)

Dear Jarle,

Thank you so much for sharing your experience and for your wonderful feedback. We’re delighted to hear you enjoyed your stay and found our team at check-in to be welcoming and helpful with tips about York. Your comments about the comfortable room are appreciated, and we’ve taken note of your thoughts regarding air conditioning during warmer days.

We truly hope to welcome you back again soon.

Kind regards
from all of us at The Churchill
By Nigel Phelps
Couple
60-69 years
Reviewed: 4 months ago (20/07/2025)
Date of experience: 07/2025

Very good and gentlemen on reception was a credit to your company . Short walk to city centre and car parking

Dear Nigel Phelps,

Thank you so much for sharing your feedback and for your kind words about our team at reception—they will be delighted to know their efforts made a difference during your stay. We are also pleased you appreciated our convenient location, making it easy to get to the city centre.

It’s fantastic to hear that the room and overall cleanliness lived up to your expectations. We aim to offer great service and value and are grateful for your high ratings.

Kind regards
from all of us at The Churchill
By John Skelton
Couple
80+ years
Reviewed: 4 months ago (20/07/2025)
Date of experience: 07/2025

From check in to check out a very nice overnight experience, plus 2 days to explore the best that the city of York has to offer. from relaxing in the Museum Gardens, to a walk around the City Wall.

Dear John Skelton,

Thank you very much for sharing your feedback. We’re delighted to hear you had an enjoyable stay and made the most of your time exploring the highlights of York, including the Museum Gardens and the City Wall. It’s wonderful to know you found check-in through to check-out to be a positive experience.

We also appreciate your comments on our service, location, and overall value. Your input about the room has been noted, as we’re always looking to improve.

Kind Regards
John Wallace
General Manager
By Demeter
Family
50-59 years
Reviewed: 4 months ago (20/07/2025)
Date of experience: 07/2025

Very friendly hotel reception, good advices to visit York, Nice room, maybe one think for breakfast need to ask twice sometimes

Dear Demeter,

Thank you very much for taking the time to share your experience following your recent stay with us.

We’re delighted to hear that you enjoyed your time at the hotel, and it’s wonderful to know our friendly reception team helped you make the most of your visit to York with their local recommendations. Your positive comments about the comfort of your room and our standards of cleanliness are greatly appreciated.

We also value your observation regarding breakfast service and understand how a smooth experience in the mornings can set a great tone for the day. Your feedback is important and helps us identify the little details that make a big difference for our guests.

Thank you again for your thoughtful review and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next trip to York.

Kind regards
from all of us at The Churchill
By Lisa
Couple
30-39 years
Reviewed: 4 months ago (19/07/2025)
Date of experience: 07/2025

Wouldn't stay again to be honest. It was cute but there are much better places to stay. It was a special occasion for us, which we made a note of on the booking. We were on our honeymoon and the hotel chose to ignore this. Everywhere else we had been to and visited had made a little gesture for us to make it that little bit more special. Literally nothing from this hotel. We were so hot and bothered in this tiny space we barely spent any time here.

Dear Lisa,

Thank you for taking the time to share your experience following your recent stay with us.

We’re grateful for your kind words regarding our location, the cleanliness of the hotel, and the service you received from our team. It’s always encouraging to know when these aspects of a stay are appreciated.

That said, I am truly sorry to hear that your honeymoon visit did not feel as special as you had hoped. I also appreciate your honest comments about the size and value of the room; our Small Double bedrooms are on the small side.

Thank you once again for your feedback, both positive and constructive. We genuinely wish your honeymoon had been more enjoyable and memorable during your time with us.

Kind regards
from all of us at The Churchill
No Public Name
Group
60-69 years
Reviewed: 4 months ago (18/07/2025)
Date of experience: 07/2025

Overall, the location was perfect. Short walk to old town, Roman wall, river, gardens, York minster. Perfect for my older parent. The staff was very polite and very helpful. They even hunted down some dominoes for us when they couldn’t find cards for us to play a game. The room was clean and adequate for usage. The beds were comfy with good pillows and lovely starched linens. Bathroom was clean and toiletries were provided. I found the price to be somewhat inflated for the room since breakfast was not included. Probably priced for the location. Overall, it’s a good place to stay if you can afford it.

Dear Yhann,

Thank you so much for taking the time to share your detailed feedback following your recent stay with us.

We’re delighted to hear that our location was convenient for you and your parent, making it easy to explore the city’s landmarks and sights. It’s also wonderful to know that our team’s kindness and willingness to go the extra mile—like finding dominoes for your game—helped make your stay memorable. Your comments about the cleanliness of the room, comfortable beds, and quality linens are truly appreciated.

We do understand your perspective on the pricing, especially with regards to breakfast not being included and the room size. As you mention, our rates are reflective of our central position in York, which often comes with a premium. Nonetheless, your honest comments about value and service are noted and will be helpful as we consider the guest experience we offer.

Thank you once again for your thoughtful review and for choosing to stay with us. We hope to welcome you again in the future, should your travels bring you back to York.

Kind regards
from all of us at The Churchill
By John
Couple
70-79 years
Reviewed: 4 months ago (18/07/2025)
Date of experience: 07/2025

Dissapointing, if the room had been better we would have tried the other facilities at the hotel. Location was good

Dear John,

Thank you for sharing your thoughts following your recent stay with us.

We’re really pleased to hear that you found our location convenient, as we know how important it is for guests to make the most of their time in York.

It is disappointing to learn that your experience with the room influenced your decision not to try more of what the hotel has to offer. We always wish for every part of our guests’ stay to be comfortable and inviting, and I’m sorry that we fell short on this occasion. Your feedback on the room and other aspects such as cleanliness, service, and value is genuinely appreciated.

Thank you once again for your honest review. Your comments are important to us, and we hope you might consider giving us another try in the future.

Kind regards
from all of us at The Churchill
By Nick
Couple
60-69 years
Reviewed: 4 months ago (18/07/2025)
Date of experience: 07/2025

Hotel is very nice, although the rooms at the front would benefit from air conditioning and double glazing to reduce the noise from the road and garden bar. Should not clean bar and dining room after 11pm as the noise echos and is very loud in the hotel’s best room

Dear Nick,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re really pleased to hear that you enjoyed our convenient location near the city centre and that you found the room clean and the price reasonable for the standard provided. Your comments on these aspects are very much appreciated.

We do understand your concerns regarding noise from both the road and garden bar, as well as the effects of late-night cleaning in the bar and dining area.

Thank you once again for sharing both your compliments and your constructive suggestions. We hope to welcome you back to The Churchill and provide an even more enjoyable experience on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (18/07/2025)
Date of experience: 07/2025

Very good, and the staff, with one exception, was very pleasant and accommodating. Server for dinner was great, and front desk team was very helpful with questions about the area.

Dear Falciglia,

Thank you for taking the time to share your feedback following your recent stay with us.

It’s great to hear you found our location ideal for exploring the walled city, and I’m especially pleased that our front desk team and dinner server helped make your visit enjoyable with their accommodating approach and helpful local knowledge.

Thank you once again for your review and for choosing to stay with us. We hope to welcome you back for another enjoyable visit.

Kind regards
from all of us at The Churchill
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